Spa was very outdated rooms looked dirty and had a musky smell to it. Stayed with Valentina, picked…read moreher from her photos. she was very nice, but not what I was expecting at all. I probably won't be back

Very misleading and mispresented, the place is far from being clean, luxurious or nice. Very worn…read moreout and smells mouldy. I stayed with a Spanish chick there and had unpleasant experience. Don't remember her name but also no need for it. To my surprise Ive seen some positive reviews about the place but once again we are all different. I wouldn't go back or recommend.

Nice Clean Spa Nice Attendants. Great Service. Always feel relaxed. Recommended. Great location…read morenever rushed out. I was offered a shower after my massage. Classy rooms . Will return. Wish website would allow scheduling.

From the owner: Specializing in massage, shiatsu, aroma therapy and relaxation.read more

They hung up the phone on me when I tried to make an appointment. They need to find someone less…read morerude.

Dear All, I have been to a few spas in Toronto, NY, and…read moreelsewhere but never have I been treated in such a bad manner as today at Kawaii Spa. This was my third time to the spa and the first time were good. However, today I had a 2nd massage with Linda who works on Wednesday's who I found to be extremely deceptive, dishonest, manipulative, and harmful to any client/visitor. Although during an initial appointment she was nice just to get a repeat client, today she was verbally abusive and demeaning towards me, calling me fat where other massage woman have enjoyed my company and were inviting and cordial to my body who is muscular as well, where I am a very nice guy and tip extremely well everywhere. She left our scheduled appointment in the middle of it since another client that I overheard her negotiating a price with outside of my room door when I could hear them loudly...how unprofessional and vulgur...no class or good business taste. Furthermore, she said she had to run and as a result I would not have to leave a tip where I left her a tip of $100 the last time I was there, but then another girl came and demanded a tip...they were both loud, abusive, and constantly lying about what had occurred, which is certainly not only very bad customer service but demeaning to an individual. I am a highly respected gentleman where no one has ever spoken to me in this matter. As a result, since I have paid with a credit card and did not authorize a tip that they charged my card, I am disputing that charge without having to sue these two ladies at Kawaii Spa them for anguish and malicious behaviour/business practices. Kindly, Michael

I have been a client of Erin Smith for 2 years now for recovery athletic massage treatment. Both…read moreErin and her partner Fanaye are very professional and offer excellence in massage and physiotherapy services. This is a new facility that they opened up over the past year. Erin has a very high level understanding of treatment for strains that I have sustained in my shoulder, back and elbow. Her treatment has been very effective in helping me to increase mobility, decrease pain and recover strength in all these areas. Many thanks to Erin for her help!

Erin is an amazing therapist, really intuitive and good, and every time I leave the clinic, I feel…read morebetter and calmer. Very reasonable rates, the clinic is well kept and the women who run it are always friendly and knowledgeable. Don't be swayed by the strip mall exterior, inside is very nice, clean and aesthetically pleasing, certainly all you need to feel comfortable and at ease that its about the therapy, not about the waterfalls and glittery front desks that spas offer. Parking is free right out front, which is great.

I tried them out because of price and I returned for the value. For $60 for an hour massage I got…read morea deep tissue. It helps to tell them areas to focus and if you want hands/and or feet. I totally recommend for deep tissue.

Wendy does a great all around massage from head to toe. She's very petite and offered to walk on my…read moreback. She was really good with her feet too. I've got sciatica and she knew how to relieve the pressure. I notice they had many massage awards on the wall from the Scarborough Mirror. Well earned. I visited White Rose Spa last week and I'll make it a monthly trip. She's a good Rx for pain management and not expensive. On the down side, they could use a renovation. A paint job round be nice.