Took my daughter's Honda Civic to be washed and cleaned. I was able to make an appointment via…read moretext. Arrived at the time of my appointment and was greeted by name and with a smile. Went through what I needed and left my car. Texted me my car was ready and when I arrived, I couldn't believe my eyes! The silver Honda Civic sparkled and shined - like WOW! That was only the outside. When I looked inside - that was the real tell. My dog rides in the car (and sheds). I couldn't NOT find a dog hair anywhere! They even got a little stain out of the seat. The car looked AMAZING! I was very impressed! The car shines inside and out! This is a little hidden gem in Collierville I didn't know existed. Nice, friendly service. Very prompt. Amazing results!

I wanted to like this place since it's right down the street from me. I made an appointment via…read moretext and when I showed up, I was met with a combative look from the lady greeter. She looked at me like I wasn't supposed to be there and in a most uninviting tone, asked could she help me. I explained I had an appointment and was told I would get a quote when I let them check my 2019 Toyota Sequoia out. She looked it over without looking inside and told me.$395. My car isn't that dirty so I was a bit shocked. I told her to eliminate the shampooing over the upholstery and she knocked off $100. Fine. I will say that they can clean a vehicle. They do an excellent job vacuuming and wiping down the interior. For $295, they ought to be good at that. They told me my vehicle would be ready at 4:30. After several unanswered texts, I ubered backup there at 5:00. They then told me to come back at 6:00. When I ubered back, yet again, with my 5 yr old daughter in tow, it still wasn't ready. I had to sit outside for 45 minutes while they finished. She made sure to tell me they had plenty of cars cleaned while mine was there. Maybe mine was on the back burner. Finally, it was ready. There were silicone spots or whatever shiny product they use on the tires in several places on the body. I had to borrow one of their towels to clean the ones I saw off. There were many more when I got to really check out the vehicle. Now the reason I'm even here spending the time on this review is because they damaged my vehicle and not only denied it, but did it in such a rude way. I will share the pic. There's a piece of leather that connects the steering column to the dash and they ripped it while cleaning it. They tried to deny responsibility, but I know for a 100% fact, without any question, they absolutely did it. I had just gotten back from 2 road trips. One 6 hours round trip and the other was 20 hours. My car is still pretty new since it's a 2019 and I just had 30+ hours to stare at this piece of leather. They ripped it and won't even consider participating in the repair. This is a characteristic I wish I had known about this business before I had gone. Poor poor character. They denied it and I know for an absolute fact, they ripped it when cleaning it. A more minor issue, they knocked off my security light that was fixed to the windshield. No big deal, I'll handle that in a jif. If you don't mind risking damage to your vehicle and the place of business rudely telling you to pound pavement, give them a shot. I do not support liars and surely won't support a business who operates with this complete lack in character. I say give the business to someone who will own their mistakes.

The young Lady Tamera was such a charm. She knew her job well, and has great customer service,…read morepositive attitude, and such high vibration! Thank you Tamera!

I've been a frequent customer here, but today's interaction left a very negative impression. While…read moreI was already trapped in the car wash line between other vehicles and the tunnel, an employee (ID 1002053) approached me in an unfriendly manner ("How did you get in here?") and insisted I place the pass sticker on the outside of my windshield. When I explained I preferred not to put stickers on my car, he threatened to cancel my pass unless I put it on the outside of my windshield immediately. There was no courtesy, no explanation of whether this was a new enforcement, and no basic customer respect. If this policy is truly so strict, it should be clearly explained when customers are being encouraged to purchase the pass at the kiosk--not delivered as a threat after you're already stuck in line. After many visits with no previous issue, this was extremely disappointing. Unfortunately, this experience cost them a loyal customer.

STAY AWAY!! Don't use a credit/debit card here. Posted amount is $2 but I was charged $24.13…read more All the options do not work, so the quality is not very good and it does not provide the service that is advertised.

Needs to be closed down. Not maintained, nothing works and you'll lose your money…read more Also, if you use your credit card on the machine, it would charge you a ridiculous amount.

The only place I go to get my car cleaned up! Never had a problem, complaint nor bad experience.read more

I've visited this carwash twice now, and have been extremely pleased with the service (especially…read morefor the price - $30 for an interior and exterior wash)! I also sincerely appreciate that the company employs individuals with disabilities/from the deaf community - and they do a phenomenal job. As a heads up, you will wait outside in a covered area, so wear appropriate clothing for the weather and bring something to do!

Good work and reasonable. Punctual and left no area untouched Definitely will use againread more

I called and confirmed an appointment is not required. Unfortunately the address here on Yelp…read moreshowing this business is at the Exxon corner of Germantown Rd and Wolf River is WRONG. This is their old address now occupied by another carwash service requiring appointments. I thus went to the gas station's carwash up Germantown Rd instead of trying out Miracle-Perfection now closer to Winchester Rd. I submitted an address correction to Yelp.

Payed for one car wash, was signed up for a repeating charge it is apparently impossible to cancel…read more When I've gone to the website, the contact us form simply does not function--convenient for them to be able to keep fraudulently charging my card.

very good experience. , they always take care of me and I always see them cleaning the lot one of…read moremy favorites

The lady that runs this location needs to get her act together. This is the fourth time I have been…read moreto this location and it be closed. I spoke to her about a month ago and told her that I had been there three times when it was closed and she did not believe me she felt like that that just couldn't be so I'm notifying her. This is the fourth time I will notify her again

Staff is kind. Process was quick. Did not try vacuums and don't towel dry my car. Wash itself…read moremissed a couple tiny spots.

This is a small Kroger owned gas station and car wash, with little convenience store. The car wash…read moreis touchless, so really best for those weekday touch up washes after it rains. The gas here is the least expensive in Germantown (maybe Collierville too), so fill up!

I said yes I was a Kroger member and scanned my card but it did not take the money off my gas. What…read morea rip-off.

Paid my 12 bucks and waited in line, once it was my turn the guy tells me I only paid for a "water…read morewash"....if I want soap I will need to upgrade...he was holding each driver hostage right when they were about to pull in the wash. Explains the long wait and I let him know that I didn't believe that for a second. Rolled through, there was soap...will never go back. Crooked. Avoid this wash, too many other options.

Car wash broke the antenna on my truck. Attendant told me Zips won't repair because I was supposed…read moreto remove the antenna before going through the car wash. Pulling my fleet business and going elsewhere.

Kiser and Anthony are the best. They've helped my girls driving through the wash for the first…read moretime, they were nervous. They're always honest, kind, and helpful. We will continue doing our business there just because their customer service is top-notch!!! Thanks Guys, you're so appreciated.

Zips Car Wash has been double charging me for months for a membership I never signed up for and…read morenever received an RFID tag for. When I brought it to their attention, they refused to refund me and could not provide any signed paperwork or proof that I authorized a second membership. I was forced to file a claim with my credit card company. On top of that, the vacuums are frequently broken, the business hours are poor, the lines are long, and the automatic entry often fails. This place feels like it's running a scam -- save yourself the hassle and go elsewhere.