The young Lady Tamera was such a charm. She knew her job well, and has great customer service, positive attitude, and such high vibration! Thank you Tamera! read more

These folks will sign you up for a monthly membership without your permission. AVOID this place. Also, the staff is rude and argumentative. I will never go here again. I will tell anyone who mentions the place to me to avoid it and how dishonest they are. read more

Horrible experience AGAIN! I pull up and show my pass I pay a monthly fee for. 3 employees sitting at one gate blowing a mister right into my vehicle. The girl with tattoos tells me to roll my window down which gets water in my face and in my truck. She said let me see my pass. Tells me my credit card was no good and declined. Then tells me I have an attitude. I drove off to the Byhalia Rd. location and had no problem going through. I'm cancelling my membership, my wife's membership and my son's membership. Absolutely tired of the poor service from the same employees at the Poplar Rd. location. read more

I've been a frequent customer here, but today's interaction left a very negative impression. While I was already trapped in the car wash line between other vehicles and the tunnel, an employee (ID 1002053) approached me in an unfriendly manner ("How did you get in here?") and insisted I place the pass sticker on the outside of my windshield. When I explained I preferred not to put stickers on my car, he threatened to cancel my pass unless I put it on the outside of my windshield immediately. There was no courtesy, no explanation of whether this was a new enforcement, and no basic customer respect. If this policy is truly so strict, it should be clearly explained when customers are being encouraged to purchase the pass at the kiosk--not delivered as a threat after you're already stuck in line. After many visits with no previous issue, this was extremely disappointing. Unfortunately, this experience cost them a loyal customer. read more

i don't put my sticker in my window for a reason, the lady told me it was policy, that's fine but that's my property I pay for. she pulls my husband in the office by the way smelled of marijuana, and blocked my account cause we don't want the sticker in the window. She got an attitude with him. so i have cancel my account the she wanted me to upgrade to not have a sticker no im happy with that. White lady with tattoos. We have a membership for a year and never had any problems and they say something now? read more

Great job, the representative was fast and quick with communication and sales service. We bought a deal for 30 days

customer service Is Non Existent! repeatedly filled out their Link with No Response! I'm being charged over $50. a month for services I use 2-3 x a month. Do Not Buy A Montly Pass!!!! read more

This location isn't great. The quality of the wash is poor and the microfiber towels they provide are dirty so it just smears everything. I drive a 4Runner and the brushes don't even touch the entire back of my truck. And the dryer at the end of the car wash just pushes water around rather than blowing it off so you end up hand drying it anyways. The one on riverdale is better in my opinion. read more

We've had 5 annual passes since it was Car Wash USA. We typically frequent the Collierville location on New Byhallia Rd. I want to know what has happened? In the past several months I've seen the vacuums deteriorate, cleaning supplies emptied and only one entrance gate operational. I wonder if their oil change center is the same dysfunctional operation. There are so many other options today vs. just a few years ago. read more

I have a Fast Pass which gives unlimited access so I am here often. This is probably the smallest location in the County. It is ALWAYS packed and the area to vacuum is always over crowded. The owners should really start discussion on expansion. It has been long enough. This is one of the few spots we have in Collierville. The owners should really consider a larger lot. On a positive note, the manager is great and is extremely pleasant. He is always smiling and engaging. That helps since there are other frustration things about this location. read more

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This was the second time this happened. The first time I let it go. At the entrance an employee stops me and says to get the 30-day free washes for $5 in total special. When I said no he related that I could just get the $25 wash I selected for $5. I asked if it auto renewed and he only said you can cancel. But I related no. He took my card and selected the $25 wash. But when I went through all I got was a wash, none of the other things that are supposed to come from the wax, etc. When I then spoke to the staff they said I could run it through again. There are other car washes in the area, and I'll stay away from this one. read more

I have been going to this location and others around Memphis. This one location is the reason I have cancelled my membership after over 5 years. In the last few months I have noticed foam leftover the finish and tire shine is never working. Car finish is spotty and is not "thoroughly clean". When I went through this past weekend the left/driver side brush was not functioning. Service sucks on both Collierville locations as well. I have been satisfied before now and given them a lot of leeway. No more! I'm out! read more

It took two times through for the wash to almost get my jeep clean. Unfortunately they weren't very receptive to my criticism about the dirt that was still untouched under the rails on the top and the headlights with bug remains. I know you can't expect detailing but when you drop over $20 for a good cleaning and you can wipe dirt off with your fingers that's not a good value. My problem was having to wait multiple times to get a response from "management" and having to give them step by step instructions on how to remedy the issues. The biggest factor for the negative review is that I spent nearly twenty minutes at the car wash and left still needing to get out a towel to finish the job. I'm not going back because frankly I can get a better wash elsewhere in much less time. read more

Take 5 Car Wash - Car Wash Near Me - Collierville, Tennessee

Friendly helpful service from the manager and attendant! They really seemed to care about getting everything right!

I renewed my monthly contract with T5 this year. The company did not inform me and is not understanding other customers that they were taking away services for the same cost that we have been paying. I called that dishonest and not being upfront with the customer. I am getting less for more money now. I do not plan to renew my contract. read more

I'm here every day keeping my car looking clean and the interior free from junk. Get a membership, wash every day, your live will improve

Put it neutral. Foot off brakes. And bam! Just like that.....I'm a kid at a car wash again. Lol. Glad We didn't have to get out but....Not glad we have to vacuum ourselves but it's a fair trade off. :) read more

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Left scratches all down each side of my truck left dirt all over the bottom half of my truck didn't get the rims at all which I paid for now I have to pay someone to buff it absolutely terrible experience not worth 21$ at all read more

Take 5 Car Wash - Car Wash Near Me - Collierville, Tennessee

I continue to be disappointed by this place... There is a manager that insist on giving me a hard time about the physical characteristic and configuration of my car every time I go through the car wash although I go through it successfully every time and have gone through it successfully for the past 2 1/2 years before he showed up on the scene (No other staff ever gave me a hard time about my car). I will be going to another car wash soon and taking with it my wife's, son's and my $30 membership that I pay monthly. read more

I come here often, but now that I have met Carl and Bri I can say that the customer service they give is excellent. Very helpful kind and friendly. They made my visit pleasant. I will come here more and suggest to my friends and family to come by and see them anytime vehicle needs a little shine, about as Bright as their SMILES AND PERFORMANCE. GREAT WORKERS. read more

Place always opens late. Right now, I'm sitting in line for 30 minutes, trapped because the gate is malfunctioning. This is on top of it opening late this morning. Have called and left several messages for customer support at the number they show in the response to complaints on here, but only get answering machine and nobody returns the message. More annoying than it's worth. Finally get to the front, and they have more delays. Then the foam in the beginning that You get with the premium package (don't know if it's the polymer wax stuff or what) completely misses the entire car and only hits the right side. Finally, the dryer doesn't dry the right side of the car at all. Looking forward to the new wash opening on poplar. read more

Take 5 Car Wash - More delays. - Car Wash Near Me - Collierville, Tennessee

This used to be my go to car wash but after today I don't think I will be back. First my car got stuck on the track and the car behind us hit my rear bumper and left two dings on the back. Then after we got out to look we realized the entire hood is full of scratches that were not there before the car wash. Would not recommend. read more

I came here and my car was covered in these sticky pink flowers that had dried onto my windshield. They looked at my car and did the best they could to get them off for my first go through, but when it didn't work, they let me go through again for free and power washed the flowers off along with the residue they left behind. I drove 15 minutes out of my way to come to this car wash and I will be doing it again in the future. read more

This location advertised in March for a $20 special for unlimited car washes the month of March. Come to find out they signed me up for a monthly trial and have been charging me $44.99 a month. I've tried calling multiple times and haven't gotten a response. STAY AWAY FROM THESE SCAMMERS! read more

I was misinformed by a young employee about a membership special. Now I cannot get my membership canceled. The website and the customer service phone number is a complete scam. Stay away. read more

Overpriced. What's the point of the attendant pre-washing one side of your vehicle before you enter the wash bay? Spent the extra money for the highest tier wash package and the car wash still doesn't rinse entirely. Please note that I've tried this car wash on more than a few occasions before I decided to post a negative review. read more

Collierville's newest car wash, does it clean up the competition? The main reason I'm writing this review is to point out that this is neither a full serve, nor a self-serve car wash. It's a sort of partial service place, and that's not obvious until you've used it. When you drive up you use a touch screen terminal to select one of three levels of wash ($5-$12) and any "extras". Skip the extras, they are not what they seem. You then drive around and an attendant programs the machine and guides you into it. You stay in your car through the wash which is always fun. This place having just been built has a modern wash machine that does a great job on the outside of your car. I was very impressed with the results, often machine washes have some small parts on your car they don't get well but I saw none after my trip through! But that's it. When you come out you can drive up to some vacuums (included in the price) and vacuum your own car. If you ordered the extras (the "dash wipe) you get handed a paper towel so you can do it yourself. Yeah, basically there's no interior services here of any kind. If you just want the outside cleaned the nice new machine does a great job, this is the place to go. If you want your interior done at all this place is totally useless, avoid it and go somewhere else that is full serve. read more

I did the basic five buck wash and was very pleased with the results. My car was pretty filthy when I went in. It came out shiny and clean without any streaking. Like Leo said, it's pretty much self-service which is fine by me. I don't like going to the attended car washes because I feel compelled to tip even if they do a crummy job. Even though it's out of my way, I'll definitely go back. read more

I've been going to this car wash for years and have a fast pass. It has recently gone down hill. The wash never opens up on time. If 8AM then 8AM it should be open. Recently it has been opening 30-45 minutes late. The staff is never there on time. Also, the wash has constantly been breaking down. I hear a new wash is being built in Collierville and that might be why. Also, the pay stations always are having issues with non fast pass people. Why not have one lane for fast pass and one for non. It would invent more people to by the fast pass and quite frankly give us who have invested in the pass really time and money savings. This may simply a management issue but all of these reasons have made it frustrating to have a simple car wash and more here. read more

If you do NOT want your car dried, or clean, this is your place! Just an awful job of cleaning your car, and pointless blowers that make a lot of noise but do little to dry your car. read more

I went yesterday 1/26/2014. I paid cash for the $9.00 car wash, I was car #317 Sale# 44084254468 at 2:49pm. The people working were nice however the car wash was HORRIBLE!!!! I should have saved my money. I want a Refund!!!!! I am so dissappointed!! my car was not very dirty and after the "wash" was still dirty!!!! You can call & I will be happy to talk to someone about this. 901-834-9955 Thank you, Vicki Windham read more

Customer service was completing lacking today! As I was attempting to back out of a space the attendant banged on my car. I have backup cameras and was in NO danger of hitting anyone. He claimed he had the right to do so because he feared there would be an accident. Complete overkill! I was completely aware of my surroundings and so were the other drivers. Then when I complained about banging on the car he yelled at me! TERRIBLE CUSTOMER SERVICE! I've been coming to this location for years and never been treated so disrespectfully. I've navigated this lot many times and never experienced this. read more

Great staff! Isaac and his team very helpful and car about a good experience. They are very busy and took time with each customer.

A great addition to Collierville! Car Wash USA is fast moving and open early with free vacuums free drying towel and personal staff to rinse and guide your car on the track. Cost ranges from $5 to $15 depending on desired washes and accessories. Multiple use passes available at a huge discount make great gifts. read more

This place is a complete joke! I paid $20 for a car wash and my car came out wet and still dirty. I was handed a towel to dry my own car and offered a free vacuum that didn't work! Never again! read more

Don't pay for the expensive wash!! We took our truck in after a cross country trip and the front end was covered with bugs - they advertise that the Bugs will be removed, but after two times through the machine, bugs are still stuck to the front of the truck, not just a few, but a Lot!! You would have thought on the second time through, one of the two gentlemen working there would have taken some initiative (elbow grease) to rub off some of the winged critters, but not so much, just ran it back through with the same result at the end... a bug covered grill. I was also disappointed that for $16.00 I had to vacuum out my own vehicle and detail it inside and out. Totally NOT worth the money!! read more

Car wash is good, BUT the staff always seem to talk to people instead of moving cars. Very annoying.

First, I knew going in that this was an automated car wash. It was a better car wash from machines than we've previously seen..worth $9? probably not. Didn't take all the dirt off and left bird poop, too. But that wasn't the biggest disappointment. We wanted the vacuum, thinking the car vacuums are better than home ones. They're not. The suction on the vacuums was worthless - barely picked up small pieces of dirt and crumbs. Not for dog hair at all. I imagine this is a result of the nanny state - if the vacuums are as powerful as they used to be when I was a kid, then people would get injured cause they either stupid or careless and then sue. So, that's probably not a reflection on the company. Overall, don't spend the $9. The $5 job is probably just as good. read more

I had a $2 coupon that took two buzzes and 5 minutes to the attendant to show up to scan his bar code card so I could proceed. Attendant did not guide my car into the tracks properly. When I put my car in neutral at the attendant's instructions, the car started rolling back. There was a car behind me and I could have rolled into it if I had not applied the brakes. Obviously untrained and incompetent staff. Finally, I was denied rest room access even though I have chronic medical condition requiring facility. I was vacuuming my car when the need arose. This is a violation of Tennessee Code. Car wash was good, although the blow drier is inadequate. I would give it a B in performance. Customer service is absolutely an F-. It has grossly deteriorated over the time I started using the service. The smiles are bogus and definitely show a disregard for the consumer. I was a regular, but NOT now. Stay away! read more

Just came from going thru car wash. Mentioned to attendant when I pulled up that it looked crowded- cars were backed up waiting for vacuums. His answer was- they were busy all day. When I went thru wash- still backed up and was told to keep moving thru so line would not be stopped in the wash. Was not able to vacuum car. Here is an idea- don't put any more cars thru if they are backed up on the other end. And, they were rude! Will not be using them again. read more