Started coming here to this location after buying a car from CarMax. This place is awesome and the…read morestaff is even better. Very knowledgeable and great with the customers. The biggest thing for me is they treated my wife right when she came here without me the first time. That is A+ service. We will not go anywhere else. Steve at the front desk is awesome and very knowledgeable. Ask him anything and he has the answer.

They always been straight shooters. Never done any unnecessary labor. I have sat in the place and…read morewatched them treat customers wonderfully and honestly. They won't do anything that isn't necessary. Superb! They are quick, direct and honest!

I went to this shop for an oil change because of all of the positive reviews on here, and other…read morecustomers who wrote that they paid less than dealership prices but that was not my experience. For reference, I drive a 2022 Honda civic with less than 40k miles on it, so my car is very well taken care of. If I take it to the dealership it typically costs me about $75 for an oil change. I was charged $90 here and they forgot to turn off the check light as well, so I had to go back inside to request they turn it off. I felt like I was taken advantage of here, they were not transparent with their prices, and did not even fully complete the job. I was very disappointed as the service did not match the almost five start review here.

I have been taking my vehicles to Marks' Quick Lube for about a decade now for everything from oil…read morechanges to major repairs. I have been extremely happy with their professional attitude and excellent customer service. They have a comfortable waiting area with computers and coffee. They always fully explain everything that's going on with your car in terms you can understand and show compassion when major issues occur. I really believe that they truly care about their customers. There is no service center of any kind that I am happier with.

I arrived at 3:45 on a Friday for an oil change. All 3 bays were busy, but I was soon directed to…read moredrive into one and was greeted with a smile from James. He quickly got to work on his checklist, and I believe it was Jesse who went into the pit to work underneath the car. All of the mechanics at this garage worked efficiently and communicated well as a team. I was able to use an online coupon to fit my budget and left by 4:15. A wonderful, positive experience! I highly recommend this business!!!

The workers were so nice and helpful very welcoming fast service in and out pretty quick. Will come…read moreback for next oil change for sure.

These guys do it all. I had to get a timing belt replaced, my vehicle literally broke down and…read morestalled out, its a non-interference engine.. I knew it was the TB. Asked them for a new radiator as well. All excellent work and a fair low price.

Amazing service, every single time. Cars aren't always easy, and I've noticed the negative reviews…read moreeither don't seem true or was one off experience. Even hairdressers sometimes give an "off" haircut. That being said, that's never happened to me and I only ever hear customers in person saying all positive things. Ronnie, the owner, is the most honest mechanic I've come across. He would never ever do anything to intentionally screw people over, unlike some mechanics in the area. If something goes wrong, I promise on everything I love he was not trying to scam you or do it on purpose. If your car has been to 5 shops and can't get fixed, it's probably not the 6th shop's fault. Anyway, all this to say I've had nothing but positive experience here, same thing with my mom and sister, and I would recommend it to anyone. In fact, it's the only place I think anyone should go.

When we pulled up the employee came out to our car to see what service we needed without a mask…read moreon...not cool. We waited about 30 minutes and the same person came into the waiting area to inform us the car did not pass the window tint test for inspection. Again with NO MASK. All the people waiting for their cars were wearing a mask not sure why he thought that was ok. At any rate, we bought this car used but it has passed inspection the past 4 years so I completely do not believe this. The only positive thing I can say is the lady at the counter was very nice and was the only employee I saw with a mask on.

I purchased an Unlimited Wash package at the newer facility on Memorial Drive which allows it to be…read moreinterchangeable between this location as well as the one on Firetower Road. My original purchase was in May 2017. I was explained how the program worked, and if at any time I decided to cancel, I would need to do so before by next month's withdrawal. On the morning of August the 21st, I contacted the location on Firetower and spoke with Christine, I informed her that I was calling to discontinue my enrollment in the unlimited car wash program because I purchased eyelashes that were placed on the headlights of my car, and because of those, I could not go through the car wash. Christine cancelled my enrollment, but I had to ask her about a refund. She proceeded to tell me that it is normally not a practice to give refunds, but she would let me speak with the Supervisor on duty. Trevor came to phone and in his explanation, stated that my renewal date was the 15th so I would have had to contact them before the 15th. I told him I thought my renewal date was the 22nd, he explained to me that my original purchase was on May 15th and was to be renewed every month on the 15th. The automatic draft would attempt to take the payment from my credit card up to 7days after this date, and for the months of June & July when it reached for the payment on the 15th, it wasn't there... However, it was able to retrieve the payment on the 22nd of those months. He asked me if I could remove the eyelashes on my car in order to continue using the wash for the remainder of my period for the month. Even though I felt like that was a terrible solution, I did not argue however I told him that was not an option. He stated he would have to speak with the owner, Chris, in order to issue me a refund. He also stated that because Christine had already cancelled my enrollment, they had no record of the card I had on file and the refund would be prorated and I would have to come and pick it up because it would be in cash. It was but 12ish in the afternoon when he and I spoke. He assured me that he would call me back the next day which was the 22nd. I did not receive a call. I called back on August 29th and spoke with Christine. She was again very helpful and offered her apologies that no one had contacted me back yet. She stated that Chris, the owner, was already gone for the day and this was Trevor's day off. She assured me that she would take my name and number because she remembered speaking with me previously and would have him call me back when he returned to work. Today is September 4th and I have not received any return call. I feel this is beyond unprofessional, and I would like the owner, not the supervisor on duty, to contact me to resolve this matter. I wanted to transfer the voucher to someone else for them to use, but because I have not been contacted back, I have not been able to ask. The 15th is 11 days away, and I feel that I have given them enough time to respond for such a simple request. Thank you in advance! I look forward to your positive response!

The staff here is professional and would help anyone. From the moment I pulled up nothing but great…read morethings to say. The staff went above and beyond the job. I was out in a matter of minutes. I can say the service was top notch...

I like to frequent this jiffy Lube because it is close to my house, and the are always having…read moreissues rotating my tires. I Groupon them all the time and have 2 vehicles. The one I one car I got completely done with the Groupon items advertised. The second car I took down the next day and they said their rack was broken when clearly they had 2 cars up on the rack getting things done so that didn't seem right. This is the 3rd time I have had issues at this location so hopefully it will get done at another location in town. The folks are great and fast but the advertised services are not good for this location hence the 3 stars

This company is very shady. We went to look at a car after talking with a rep about a car the day…read morebefore and the day of. When we arrived to look at the car, the car was suddenly in the shop because of a water pump replacement. IDC what kind of mechanic you are you cannot do a full water pump replacement in under an hour, which is what they were saying. They told us to go to the waiting area to wait for the car to return. While in the waiting area another rep said he had taken a deposit on the same vehicle the night before. I took a half day off work to drive out there to see a car that was no longer available. Why couldn't the rep tell me that before I came out there.

So I went there and paid $130 for a complete detail. I had just bought the car . Shampooing the…read moreseats (I had a big stain on the drivers seat) waxing the outside of the car and complete vacuuming of the inside (previous owner had a pet). I take it on a Monday 10 am and pick it up like at 4 and vacuuming had not been done in the back at all and still had the crumbs in the seats AND the stain had not been touched . The only reason I'm giving two stars is because the manager was very kind and apologetic and told me to bring it back the following week . Ok great I take it back the following Monday , BACK WAS STILL NOT VACUUMED WHEN I PICKED IT UP And I thought that the stain was out because the seat was wet but the next day when it had dried up, the stain was still there in all it glory, it hadn't been touched at all. I didn't wanna deal with it at all anymore so I just left it like that .