this facility continues to impress me…read more The technician under your vehicle that you probably will never see her name is Erica and she's doing an incredible job. Thank you Erica for going above and beyond the call of duty. You are one of the main reasons I continue to bring all of my vehicles to this business. Customer service is valued by everybody in the building especially your technician ERICA!! putting everything back where it belongs and making sure it stays that way. thanks Lil E

Went for basic oil change, have been there before. Quick, professional & their customer service was…read moreawesome. Will be back in the future.

Pros: -Prices are reasonable and flexible for the car wash…read more -Love the vacuum and its included (YES FREE)! -Well kept environment Cons: -Employees looked a bit overworked or too much "late night studying". -Brushes looks very used. -Last overhead brush was pointless and probably scuffed the top of my sedan... -Water didn't fully clean up the soap. Experience: It scuffed a dollar length area on the roof of my sedan. Pretty upset about it, but rebounded from the high suction vacuum they had at the facility which I needed most. If I could just come there for the vacuum (even pay for it) and not the car wash, I would provide an additional star.

All I can say is thank you Jessie and Amy. Y'all went above and bey when my husband ran his dirt…read morea$$ F150 through your carwash. All with crap stashed in the back. These amazing people jumped in the back and cleared all the garbade and cut strings off the sides. They are the reason we will return every time.

Since I've moved here to Mississippi, I've taken my car and my wife's car here. I am very impressed…read morewith their professionalism and the quality of work that they do. I would highly recommend them to anybody.

I was a long time customer of Sam's Club for tires. I tried these guys about 4 sets of tires ago…read more(I'm kinda the family car go to guy). I will only buy tires from them going forward. They have "old school" tire store vibes, like back when shops tried to help the customers. Prices are fair and work is professional.

I love the place only 4$ for a car wash Every other car wash…read moreI've been to isn't like this one This one gets your car clean everytime and the guys running the car was are pretty cool

I've been coming here for 6 years but the last time was the last time, they used to be great but…read morenow they are just very rude. Guy asked me if I was dumb not just pulling into the open bay but I thought we had to have a ground guide and there was no one there to say come in or not. Then they knew they didn't haven't oil filter but they started anyway and I had to wait 30 minutes while some guy ran to get one. Can't wait for the new place to open by Walmart

I was in a real pickle and the staff at Southern Tire Mart on Hardy came through for me big time…read more They solved my problem with friendly service. The staff went went way out of their way to assist me and I highly recommend this helpful and professional place!

I made my appointment for an oil change and also to check my brakes for a squeal on one of the four…read morewheels. Lance was my service tech and did a great job with no more issues. My car is doing great! Pine Belt Honda is what encouraged me to give these guys a chance and I was well pleased with the service, price, quality and value.

HUNTER & the team did an AMAZING JOB for my oil change. It was also quick. They checked a lot of…read morethings. Great customer service, friendly, honest & quality service. I'm EXTREMELY HAPPY I chose them ti service my vehicle!

Really friendly staff. Took me immediately and said that I could wait while they checked out my…read morenoisy tire. They noticed that I had lifetime alignment so they aligned it while I was there. Seems like there's always a Firestone in whatever town I'm working, so I'm glad that they have my trucks records in their system.

Every step of our experience with Firestone was a nightmare…read more My wife and I were quoted a price of about 1,600 dollars for a repair and told that her car would be ready in less than 24 hours. That time came and went and we received no notice that the car was ready or told that there was a delay. We called back and were told that the part we needed was out of stock and that we would need to wait another week and a half for the part. It's already irritating enough to learn that, but it's even more frustrating to have to inquire yourself about the issue. They allowed us to take the car and drive it carefully while we waited for the part, which we did. We paid about $1,300 for the repairs made at the time. No issues there. My wife was then told that there would be a "slight" up charge on the part remaining. Now, I'm not sure what a "slight" up charge means to the people at Firestone, but when we were finally quoted the price for the part, over 9 days later, the price had more than doubled to over $650 from the originally quoted of about $300. You would believe that due to the massive inconvenience sprung on us every step of the way, that some semblance of customer service would be shown, such as a discount on the part or services. This was not the case whatsoever and I was told that nothing could be done about the price. Finally on the day of service, which was today, we brought in the vehicle at 9:30. We were told that it would take between and hour and an hour and a half to service. Come 1 p.m., no call or notice of delay. So, once again, we had to make another call to inquire about how long the service would take. We were fed another nonsense timing of 45 minutes and we were finally able to retrieve the car and pay the absurd up charge at 3:45 p.m., around 5 hours later than told initially. This was just one final kick on the way out the door with Firestone. Each step of this process was handled poorly. In the end, we waited over 10 extra days and spent a significant amount more than we were quoted. In exchange for that time and extra money, we were given well below industry standard service. When running a business, transparency and accuracy are vital. It is clear that this was not relayed to the people working at Firestone. When quoting, estimating times of service or anything else, it is critical to treat your customers with the dignity and respect to give them accurate information. If that falls through, it is even more important to be up front and forthcoming of your mistakes and miscalculations. It should never fall on the customer to inquire about the shortcomings of your service. That is the mark of poor service. No values of quality and respect were taken into account at Firestone. The slogan on the exterior of the building which reads "Fixed Right, Priced Right, Right on Time," is more of a punchline to a bad joke rather than a motto of quality assurance. I would urge you to look elsewhere in Hattiesburg for your car repair needs.

Went for an oil change, the oil was changed. Didn't take too long and I was notified through text…read moreon every step. The waiting room is pretty iffy, but it's a walmart so just wander while you wait. Quick and easy, not to mention i payed half of what most places ask for so

I spoke to Jennifer on the phone who told me they could fit me in at 4 so I made an appointment…read more When I got there I was told it would be a 1.5 hour wait. At 6 pm I asked to make sure the work would be done before close and was told definitely. Finally at 8 pm my car was brought in and Jennifer rung me up. The amount was short and I told her so. She said, oh well there was no way they could balance the tires tonight, they could just do the oil change. I was in the middle of a drive so I had to get a hotel that night--$100 down the drain--and come back at 7 am. Never an apology from her. UPDATE the morning manager comped part of my service. Not enough to cover the hotel but it was something

$3 for carwash (the ones you drive through) and vacuum! Doesn't beat that. My car shines like a new…read morepenny, and I didn't even get the wheels washed. Right off HWY 49. Clean location. This side of town has needed a good carwash for a while. I will definitely be back!

Rain Forest Car Wash is where I have gone for my oil changes for years. I used to recommend them…read morehighly but earlier this week they failed to give me the receipt needed for the free car wash that comes with the oil change. My complaint is less about that than it is about the attitude I encountered when I called about it. I left the day of the oil change because I had to get back to work. When I returned the next day for the car wash, the receipts I had did not work for the car wash. I called and was told that "if I lost the recept there would be no car wash." I went to their Facebook page hoping someone in authority would help, instead they posted a picture of me sitting in my car holding a piece of paper. Saying that proved that I got the receipt -- yes I got a receipt for the oil change and a register receipt, nothing else. If they had spent less time trying to prove me wrong and more time providing good customer service, I would not be posting this review.

Russell went above and beyond to get my two flat tires replaced. This is my 3rd time at this…read morelocation since the new year. Between the best oil change(my mechanic personally recommended this place) and tire prices plus service, my van has upgraded immensely. The lounge area is awesome too. Movies and coffee n comfy chairs. Other shops are closer to my house. But this place makes the entire situation comfortable. Thanks again!

Brought my truck in for an alignment after I just got new tires and redid the front end. Called me…read more30 minutes after dropping it off trying to get me to replace the ball joints stating they couldn't do the alignment in their current condition. Told them I'll just come pick it up and get it done elsewhere then proceeded to charge me $35 in "labor". Should have listened to the other reviews, this place will try to fuq you do not go.