I came for an oil change and Dug was super nice to me and so very helpful. Thank you Dug! I spent…read morea little over 120 dollars.

Above & Beyond Service - Ask for Dug!…read more I can't say enough good things about my experience at Valvoline Instant Oil Change with Dug. From the moment we pulled in with our Toyota Camry, Dug treated both me and my daughter with genuine respect, patience, and professionalism and that goes a LONG way. He didn't just do an oil change and rush us out. Dug took the time to explain everything clearly, made sure we understood what was being checked, what actually needed attention (and what didn't), and never once tried to upsell or pressure us. That honesty builds trust fast. What really stood out was how kind and reassuring he was to my daughter. He made sure she felt comfortable, answered her questions without talking down, and showed a level of care you don't see much anymore. You could tell he genuinely cared about doing the job right and making sure we left safe and confident in our car. Fast, clean, professional, honest and friendly on top of it. That's rare. If you're coming here, ask for Dug. He's the reason this place deserves every bit of a 5-star rating. We'll absolutely be back because of him.

I didn't enjoy my experience. They charge for everything. Let the cap off my oil. And I had to ask…read morefor my mileage to be changed on my vehicle. I won't be back.

I spoke to a man at this location with locs and a septum piercing. He wasn't very helpful and…read moreimmediately told me he wouldn't most likely be able to service my vehicle before he even scanned my vehicle information. When he realized he could, he asked what kind of oil I'd like, I advised and he laughed at me. I'm not sure what was funny. He then offered the most expensive synthetic oil and didn't offer to mention the other options. I was a bit hesitant and he immediately walked off before I could finish my sentence. I wouldn't visit this location again.

If I could give 10 stars, I absolutely would! The team at Tires Plus in Jonesboro consistently…read moredelivers outstanding customer service, professionalism, and honesty. From the moment I walked in, I was treated with respect and made to feel like a valued customer. A special shoutout to Mr. Scott, the manager. He is truly exceptional. His knowledge, leadership, and commitment to customer satisfaction set the standard for what great service should look like. He takes the time to explain everything clearly, ensures the work is done right, and genuinely cares about his customers. It's hard to find businesses that combine quality work, fair pricing, and excellent customer service, but Tires Plus Jonesboro does exactly that. I highly recommend them for any automotive needs. Thank you, Mr. Scott and the entire team, for always going above and beyond! A customer for life!

Hats off to the team over at the Tara blvd location. They Really came through and helped out…read moreconcerning the repair of my daughter's vehicle. They went above and beyond to not only correct the issue but to provide expertise and knowledge on how to enhance the safety of her vehicle. We left out feeling more confident, secure and knowledgeable. Thanks again, I love how they continue to enrich the lives of their customers.

They wasted your time, all they do is talk, when you asked them how long oh we waiting on parts, I…read morecame to this location because the one in Stockbridge does the samething, and now I see why the front counter man who came from Stockbridge is here all he does is talk on phone, he's rude acting like he's not at work, I came in at 9:05am and it's 1:19pm all I asked for is a oil change and head lights, I seen the parts come in at 12, no body is working he's on his phone, the works in the back sitting down talking, and I asked him how long he said waiting on part and looked at me crazy like I was asking something wrong. DONT COME TO THIS LOCATION UNLESS YOU HAVE ALLLLLL DAY NO GOOD CUSTOMER SERVICE AT ALL

I purchased tires and prepaid for Pep Boys to install them. They suggested that I schedule for…read moreSunday morning @ 8a because that is their "least busy time." It is 827a and they are just now opening the doors. Slugs! This is one reason why businesses close down!

If you blink, you'll miss it!…read more I came here one Saturday for tierod ends and an alignment. I can't say it cost any more than anywhere else, and everyone was SO nice! Before making additional recommendations (nothing outlandish or unnecessary), someone came out to explain what the service was for and how it would be beneficial. I wasn't pressured into anything and was advised that at the moment, anything "additional" wasn't urgent. I appreciated feeling included in the process and will go out of my way to at least get my oil changed here!

Long story short. Had an oil leak, after financing $1600 I thought they fixed it, yet my check…read moreengine light came on. Took it back to them, over and over now my check engine light and oil light are on. The worst experience.

I'll give them this much they looked at the car and completed repair quickly. The price was…read moreridiculous $900 to replace a crankshaft pulley on a 4cyl Honda Accord. The markup on parts is crazy and this was without replacing the seal which I requested not to do to save $150. They made up for it by charging an extra 103 to change the tensioner. I'm all for making money but that job shouldn't have exceeded $500.

I went in to have the bearings replaced on my axles. I had taken the axles out of the car and…read morepurchased bearings. I asked for the old bearings to be removed from the shaft and the new ones pressed on. I have had this done before on several cars at other shops and decided to try Vic's which was local since it was late in the afternoon. I picked them up 2 days later and the price was $350!!!!!! For a service I had never paid more than $220 for. Just letting you know to get pricing before you authorize the work. Extremely overpriced.

They play games with price when you tell them you have a coupon. I asked what the price was and…read moretold it was $85, then when I get to pay they say it was an extra $10 for supplies. Okay so why wasn't that initially disclosed when I asked? I really can't stand being told it's one price and then when it's time to pay it's another. That's NOT how you do business. Needless to say I won't be doing business here moving forward, and will make the further drive to Precision Auto Care. The gentleman at the end cleaned it up a bit by filling my air with tire. But let's be honest I can do that at QT. Don't play games with young women just because we ask for recommendations! You've lost a potential customer and I would've loved to come back and do more business because my car is due for maintenance! I'll be letting my family and friends in the area know of this experience as well.

I usually don't get my oil changed at other spots cause my father or brother usually does it. So I…read morepray these fellas did right by me with that. They had great vibes. What I am a little upset by is that I'm going down the service checklist and seeing what they say they checked. One thing in particular is my cabin air filter. They stated they checked it and it was ok. I know how many cabin air filters my vehicle has and that's one. The guy servicing my vehicle did not come inside my car and look at that particular air filter because it's in my glove compartment. Yes I know where it is. So when I got home I checked it and to myself. So is this what you call checked and ok.