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    Take Care Clinic

    5.0 (1 review)
    Closed 8:30 am - 1:00 pm, 1:30 PM - 4:30 PM

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    13 years ago

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    Alton Memorial Hospital - Self Check-In at Imaging

    Alton Memorial Hospital

    2.3(24 reviews)
    0.5 mi

    Wow! I know this does not happen often, but I was in and done before my second scheduled…read moreappointment. I had two test scheduled in the, Imaging Department. I was told to arrive at Check-In Desk in the main lobby at 7:15 AM. Being typical early me, I arrived at 6:50 AM. Checking in was smooth and easy. Once that was completed, I was given directions to the Imaging Department. Down the hall, passed a Starbucks, took the elevator down to the LL and down a short corridor to the Imaging check-in desk. Checked in at 7:00 AM. My first appointment was 7:45 and the next one was 8:30. My time in the waiting area was short. Thank goodness, I got my daily Wordle in three guesses. My first test was an UltraSound. The tech had a good bedside manner and explained to me what she was doing. When completed, she checked to see if they were ready for my next test. She came back and told me there would be a wait. She took me a new waiting area. I wasn't there long and my next tech came out and called my name. Barely got started on my Collections game. My second test was a Bone Scan. This tech was good, but her bedside manner was not as good as the previous. She never introduced herself and when she explained what she was doing, her tone was rough. This test was easy and completed quickly. Both test done and I was in my car leaving the parking lot, before my second test was even scheduled to begin. I call that a lucky day. If the second tech had a better bedside manner, I would have given them a 5 Star rating.

    Great service from everyone in the hospital, the lady up front tonight and the nurse who checked me…read morein , and the nurse who helped me, and the one on the computer with her and the man who came in later thank you all !!!!

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    Alton Memorial Hospital - Main Entrance Waiting Area

    Main Entrance Waiting Area

    Alton Memorial Hospital - Mouse and mouse pad

    Mouse and mouse pad

    Alton Memorial Hospital

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    Alton Urgent Care Walk-In Clinic - Clean

    Alton Urgent Care Walk-In Clinic

    3.7(11 reviews)
    0.2 mi

    This urgent care is woefully understaffed. There was only one person working the entire time I was…read morethere. She tried mightily to handle customer service, testing, sanitation, coordination with off-site staff, and more--and I do commend her for her efforts. But this is no way to run a health clinic. I was really taken aback by the fact that, once I accepted a telehealth appointment with a nurse practitioner, I was expected to discuss all of my symptoms and treatment options using the receptionist's phone--in full earshot of everyone in the waiting room (though there were only a couple people; one was a minor). I question the legality of practicing medicine in this manner, ie, who is supervising the clinic if no doctors are on site? Are nurse practitioners in Illinois licensed to provide care and prescribe without direct supervision? Furthermore, while the nurse practitioner I spoke with was as kind as can be, their medical advice wasn't helpful. For an unknown respiratory issue I described, they prescribed over-the-counter meds including a sleep aid (although they knew I already had an Rx sleep aid from my own doctor), and a common motion sickness remedy (although they knew I already had an Rx anti-nausea med from my own doctor). They also prescribed a cough suppressant that was just plain ineffective. I don't doubt their intentions, but when I was able to see my own doctor days later, he was frustrated that they didn't prescribe any antibiotics (not knowing whether my infection was viral or bacterial), and at the OTC choices I was given. Moreover, he immediately ordered a chest x-ray, which found that I had already progressed to acute pneumonia. I would return to this urgent care only if--like the day I went there--I had no other choice. And that would be silly, considering there's a reputable hospital right across the street.

    Everyone there is always so kind and fast. Really listens and cares about how youre feeling. They…read moreare always so thorough with everything. Much appreciated and very much recommended!

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    Alton Urgent Care Walk-In Clinic
    Alton Urgent Care Walk-In Clinic
    Alton Urgent Care Walk-In Clinic

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    Gateway Regional Medical Center

    Gateway Regional Medical Center

    2.0(4 reviews)
    12.6 mi

    appreciate that the staff here actually listened to me--this was a noticeable improvement compared…read moreto other local hospitals I've visited for the same issue, and I want to give credit for that. However, there were serious issues with medication management and coordination of care. I spent roughly two and a half days in the hospital, including nearly two full days in the ER waiting for a room, and only about six hours in an actual room before being discharged. During that entire time, I was not given my regular osteoarthritis medication or my blood pressure medication, despite repeatedly requesting both and reporting ongoing pain. There were also clear communication gaps between departments. I often had to repeat information myself instead of it being shared between staff. I was being evaluated in coordination with St. Louis Heart and Vascular, including discussion of a loop recorder, but I was discharged before that plan was clearly communicated or finalized. I now have to restart that process as an outpatient. In addition, blood work was drawn and sent out for further testing, but I was discharged shortly afterward without any explanation of results or next steps. While staff were attentive in conversation, follow-through and coordination did not match that level of care. I hope this feedback helps improve communication between departments and ensures that essential medications and care plans are not missed in the future.

    Never again, nope nope nope. This has got to be the most…read moreinsane and dysfunctional medical group I've ever had the misfortune to visit. Policies are insane and it really feels as if their biggest concern is not the patient but rather what's in their wallet. Shame, I like the Dr I was seeing. If he ever leaves gateway regional medical center I will definitely consider seeing him again. But Gateway, no. Never again.

    Take Care Clinic - medcenters - Updated June 2026

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