As a fellow local business owner (Foundation Homes of CNY), I've thought long and hard before…read moreposting this review. I'm sharing it to warn other homeowners and industry professionals. I had a long-standing relationship with Amber Wells / Amber Water Pros that was, for years, very positive and professional. We worked together on numerous projects over multiple years totaling hundreds of thousands of dollars. They also installed a $40,000+ well/water treatment system at my personal residence. Until this dispute, I had no issues with Amber personally or professionally. What happened (documented): On or about September 12, 2023, during excavation for a water line, Amber's excavator struck and severely damaged an underground electrical service wire, causing loss of power and significant disruption. After investigation, it was determined the damaged line could not be practically repaired and a new line needed to be installed. Licensed trades (electrician + sitework for excavation/re-trenching/backfilling) completed the repair/replacement work for approximately $3,900. Throughout the repair process, Amber and I stayed in communication and it appeared we were aligned on the resolution. After receiving the final invoices, Foundation sent Amber a formal letter on November 7, 2023, documenting the costs and stating they would be deducted from Amber's outstanding invoice. Amber received and cashed the check, then requested additional documentation to submit to their insurance carrier, so we reasonably believed the matter was settled. Months later, Amber's insurance carrier (Selective) contacted me about a claim related to the same damages, which I understand was ultimately denied. After that denial, Amber filed a summons and complaint seeking $3,900, as if the prior offset/payment had not occurred. Amber also filed a lien against my personal residence (which was improper and later removed by Amber's counsel). I then had to engage counsel and attempted to resolve the matter amicably, but those efforts were unsuccessful. The dispute went to arbitration, and Amber was ultimately awarded the original balance. My understanding is that Amber prevailed largely because their contract controlled and my November 7, 2023 letter did not contain the legally required "accord and satisfaction" language. Bottom line: While $3,900 is significant, I don't understand the actions taken here--especially given the earlier acceptance of the offset (cashing the check and requesting documentation for an insurance claim) and the subsequent escalation after the insurance denial. In my view, it was not handled reasonably and it was not worth destroying a long-standing relationship. Takeaway: Document everything, confirm responsibility for damage in writing, keep invoices/photos/communications, and be crystal clear about dispute resolution terms before work begins. For more information: amberwaterprosdispute.com

Peru N.Y. I had a good experience from the customer service…read more in communicating and booking To Austin, & Dylan showing up at the house to work on the well. They were professional, helpful, & hardworking Young men. They kept working till the job was finished. Thank you

We had a well pump breakdown at the worst possible time- during an airBnB guest stay for a college…read moregraduation weekend. Payton Well Drilling dropped everything and came out. The problem was diagnosed quickly, and the replacement pump in and running in under 3.5 hours from the time we learned there was a problem! I can't say enough about how wonderful, informative, helpful, efficient and knowledgeable this team was. HIGHLY recommend!!

From the owner: Payton Jay Well Drilling, located in Ithaca, NY, specializes in Water Well Drilling & Pump…read moreContractor services. Established in 1996, they bring over two decades of expertise and reliable service to the community, ensuring top-quality water solutions for residential, commercial, and agricultural needs. Whether you require well drilling, pump installation, or maintenance, Payton Jay Well Drilling is committed to delivering exceptional workmanship and customer satisfaction.

Jim and Carmela were a pleasure to deal with in our time of crisis when our well ran dry. We had…read morebeen in contact with numerous other companies (25 in total), and all either denied us help, or were booked out over a year. We we're so grateful when we called and received a timely return call, and an estimate just a couple days later. We we're most grateful to him and his crew who came so far away from their region to help us. Within a week they were at our property drilling, struck water within 6 hours (~160 feet for us), and the following day dug out 80+ feet of earth, placed all the piping, buried everything, and connected everything. Two days total and we had clear running water! Couldn't be more grateful for them!

Very responsive using FB messenger. We found them on FB Hector page. As a new home owner local…read morerecommendations are so valuable. Carmella and Larry Utter are small town owners providing an invaluable service to their community. Would definitely recommend!

Great family, great service. Answered immediately with helpful information. Showed up the next day…read moreto fix the problem and was up and running within 2 hours. Highly recommend.

I can only leave a 5-star review, but Hess's Well Drilling and their employees deserve so much…read moremore! I contacted them on August 7th after my well caved in and I needed a new well drilled. I had found a program that would help me through a 1% interest loan that I would repay, and Hess's was willing to work with the program. They provided me with a new estimate so I could submit it to the loan company, and now, just two weeks later, I have a brand-new well! Oh and the price was lower then the estimate, so thats less out of pocket. From start to finish, they have been professional, efficient, caring, and incredibly helpful. I couldn't be more grateful for how quickly they responded to my situation and got everything taken care of. I will absolutely be using Hess's Well Drilling for all of my future well services, and I highly recommend them to anyone in need of well drilling or well services. Thank you to the entire Hess's team!

Our well pump went and someone told me to call Hess Well Drilling inc. Joe and Scott from their…read morecorporation responded out and resolved our well issue. These guys were polite, fast and very reasonable. I will be using this company in the future if any more plumbing issue ensue.