On time, had all necessary tools and worked quickly to repack my single axle wheel bearings.read more

We made an 2pm appointment 3 days prior to get a trailer repair. They did not show up on nor did…read morethey call. I called them and got the the run-around and excuses for several hours and several phone calls for not showing up. Finally at 7pm I cancelled. They could not reschedule for the next day so I cancelled the service call. They never called me to say they were going to be late. I had to call them for updates.

Had a turbo exhaust leak, my company made arrangements to go here to get repaired. Glad they found…read morethis mom and pop small business. They had great techs and were very personal and enjoyed talking about everyday life and experiences. I hope when I do break down it is in Albuquerque as so I can visit with them again.

Upon leaving the Balloon Festival we discovered our fifth wheel had no brakes. After several calls…read moreand a stop at another facility we made contact with Manny. At this time I discovered the disc brake caliper had broken off and tore the brake line off. We are 1300 miles from home, never good. Manny and George ordered the part needed to fix the brake line and to bleed the whole system. We left after a couple hours with 3 working breaks and will nurse our way home. Manny was upfront and honest, fixed it as best it good be and charged me a fair price to get us on the road. We we're blessed to have found him.

Robert Schmid is the owner and service repair technician of En Route RV Repair,LLC. He is a…read morehighly skilled, knowledgeable, and professional technician. I made a phone call to him to diagnose and repair a serious electrical issue caused by an electrical storm that knocked out all power to my RV. He was transparent about his schedule and cost. He came as quickly as possible to help me get my power back on Keeping me posted on his ETA . Within two hours he had completed not only the diagnostic part of the appointment, but also fixed the issue. I am so pleased with his work ethic and the results that I would highly recommend him to anyone in need of his type of services. Due to his extensive experience, not only working at RV shops, but also with his own personal experience, I believe that he's capable of diagnosing and repairing almost any type of RV problem. I rate him a full five stars.

En Route RV Repair saved my future camping trips! I took the time to watch online videos about how…read moreto fix the essential piece of hardware (the bed bow) on my pop up and went so far as to purchase the necessary hardware to fix the bed bow from Coleman. I watched a few more helpful repair videos from Coleman and when they showed which tools were necessary for the repair of this bed bow, I realized I had two problems - . I didn't have the budget for the tools necessary to make said repairs, the space, and the time. I consulted Yelp for RV repair. There were several factors that lead me to choose Robert Schmid at En Route RV repair 1. He is by far the cheapest mobile RV repair businesses 2. He answered me first 3. He answered all my questions. 4. He asked great questions 5. He was receptive to me sending him the Coleman videos for reference 6. The other businesses I reached out to, were unavailable and referred me elsewhere or got back to me a few days later 7. I set up an appointment on a Saturday for Robert to come out to me on Monday (he does offer weekend repair, but it's more expensive and with my situation, I could wait) Monday came around and Robert showed up exactly when he said he would. He was accompanied by his daughter/assistant, Baylee, who was super helpful and a great conversationalist. Robert and I talked about the exact problem, he had the correct tools to get the job done, and he used the repair part I purchased from Coleman. Robert also let me observe his process (fixing things always interests me) and I learned a few things about my pop up in the process. Robert also made sure the functioning of the bed bow was correct after he made the repair. Because his price includes an hour of work, and the fix he did for me, was less than 60 minutes, he also talked to me about a few other details re: other repairs and maintenance about my pop-up that I was concerned about. Now, I have a plan of action for the other bits and pieces I need to manage re: using my pop-up. After Robert's visit/repair/consultation, I feel more confident about taking care of my pop-up in general and I was super satisfied with the repair that Robert made by the time he finished. His work is careful, attentive and smart. Robert also informed me that if I am out of town and run into trouble with my pop-up, he will travel. It may cost more due to distance, but sometimes that doesn't matter if you really need help. I highly recommend En Route RV Repair. The value is there, the workmanship is there and the punctuality is there, too. Robert has a history of working at local RV maintenance/repair businesses in Albuquerque and when he started his own business, he took the initiative to get further training. That experience and training was evident in my experience working with Robert

This group of wonderful people go above and beyond every time! I wouldn't consider taking my camper…read moreanywhere else. Fast, efficient, reasonably priced and always helpful. Highly recommend this business!

Best rv service ever…read more Came early identified problem in no time and the repairs were fast and reasonable in price My best rv repair experience

Cannot thank Tony Jr. & Tony Sr. enough. While getting ready to go on our Memorial Day weekend…read morecamping trip we discovered a catastrophic weld failure on the tongue of our camper on the Tuesday before the weekend at 4pm. I got a recommendation for this shop and Tony had me bring it over by 4:45. This team got a big welding job done by 5pm on Thursday. Not only did they save our camping trip they saved our camper. Huge shoutout to both of the Tony's. Cannot recommend this shop and this team enough. Wish 6 's were an option!

I wanted to get a receiver tube put on the back of my camper. I called Tony and he told me e to…read morebring it by so he could look at it. I went over there the next morning. He looked at it and gave me a price. He told me they could install it that day so I dropped the trailer. He called later that day and told me it was ready. It was just what I was looking for.

I have reviewed before but felt compelled to shout out the service department again...after all the…read morestaff in service make or break a dealership as a result two people AGAIN deserve my humble appreciation...Christina is the front office will never leave you hanging will always follow through to get you in touch with your service writer! Christina is dedicated, smart, and just a beautiful person a tremendous asset to the company! Jeremy recently did some warranty work on my new SPORTTREK and because not convenient to bring my unit in came to my residence in Placitas on his own time, there is not an issue that Jeremy cannot address truly the best have ever met

I bought a used RV last November from this LESS than reputable business…read more When I test drove it, the belt was screaming and the a/c blew hot, I told the salesman and all was supposed to be taken care of before I took delivery 2 weeks later.. I also asked if they would replace the awning as it was literally held in place with duct tape. They said they would. When I picked it up i asked if they had fixed the belt and was told it wasn't the belt but the idler arm pulley. I asked if they had replaced it and was told no. They wanted me to take the vehicle home anyway and bring it back to get fixed. I did not...I picked it up a week later with no squeak, and was informed they were not going to replace the awning. We went camping the first time in april and now realized the refrigerator only works on propane mode, both air conditioners had completely clogged air filters, valves hidden and left off due to winterizing, only the deadbolt works on the door, RV dogs it up large hills, with only 50,000 miles on it, air con. in cab. blows hot. I bought a can of Freon, it wouldn't take a charge so I went under the RV and visually looked at the a/c unit and realized why it wasn't working. Half of the a/c unit had been removed. It was missing the pulley, clutch and belt. NO SENSE RV literally sold it to me that way. Anyone inspecting that vehicle would have caught that. For all I know they are the ones that removed all those parts to stop the squeak? I get a extended warrantee and I brought home a vehicle that had issues BEFORE I bought it. Stay away from this business, they are not a reputable business. They sell you a vehicle with problems, and a extended warrantee. So they have you take possession of these problems, have you take it back later so they can CHARGE the warrantee company instead of out of their pockets, at the customers inconvenience and expense. I will be filling a complaint with the state! Can a business anymore just do the right thing?!?! When i looked at the RV the windshield wipers were SO bad that the rubber was hanging off the blades. When I picked it up, there was the same wipers. Number one that is a safety issue (state violation), number two it would be just good customer service to replace that before delivery. THEY DONT CARE! I should have went up the street to Camping World. I would suggest the same to anyone else if you want to avoid things like this. Oh yes, my warrantee has a $200 deductible per visit. So now I get to pay $200 minimum for a vehicle i just bought with pre existing issues! They totally dropped the ball with this customer....BEWARE.

What an amazing experience with Sean's RV! We arrived in town with our 44 foot fifth wheel not…read moreworking correctly. Our front jacks would not extend, Norwood our main living room and kitchen slides. Luckily for us, our floor plan still allowed us to reach half the refrigerator, the bedroom and bathroom. Upon arrival in town, we searched the RV tech reviews, and decided to call Sean. We left a message for them to call the next morning and they did call, at 7 AM! We talked to Michelle, who informed us that Sean would be at his shop until 3 PM and we were welcome to stop by. She gave us the address and Google maps did not do such a great job considering the length of our RV, and suggesting u-turns. With the RV and truck we're close to 60 feet long. So make sure you double check other options! We should've come in over the railroad tracks and turn left onto Oak, and follow it straight back. Sean and his son Jayden, were absolutely wonderful. They diagnosed our problem quickly to get us back on our way. We had such a great experience and they saved us so much time, that we actually went to Blake's Lotaburger and bought them lunch! For us too, of course. They were kind enough to allow us to drop the RV while we ran to get the lunch and diesel. I would imagine that would depend on how much room they have in their parking area. I cannot highly recommend Sean enough. It's been such a positive experience that he's became or go to RV tech, even if we have to drive out of our way as we are full-time RV'ers

How to water leak, called Sean's, they took us in immediately. Sean had it fixed in 10 minutes…read more Wonderful place, highly recommend.

I've never left a negative review for any business, but this situation really warrants one. I…read morepurchased a used motorhome from Tim's Toys over two years ago. I have never taken possession of it. There was an issue with the front windshield, which kept popping out at the top corner. They replaced the windshield, but the problem continued. They took the motorhome to Tom's RV Service for further assistance. It turns out that this problem is inherent to the specific model I purchased. Tom did some research and found a remedy, which involves welding some cross braces to the lower framework. Tom repeatedly gave reasons why the work was not completed. One of which was valid and I understood that specific delay. However, that was several months ago, and the work still is not done. This is not the first time a delay has happened to me at Tom's. Several years ago I took an older motorhome to him for repairs. He sat on it for over a year before work was even started on it. I do NOT recommend Tom's RV Service. Take your business to Statkus RV Repair.

We recently took our RV into this shop to have our slides adjusted, and after it being there for…read moreover two months, we finally got it back in a condition that was nowhere near what it should have been. The communication throughout the process was almost nonexistent. We were also given a quote that was not honored, which was extremely frustrating. When we tried to address our concerns, employees, including the owner, Tom, were argumentative and unprofessional. Tom yelled at me when I questioned the situation, then quickly changed his tone once the issue was pointed out more clearly. One of the technicians also yelled at us while he was trying to point out flaws in the work. The technician said he did not know what condition the trailer was in when we brought it in, but instead of listening or helping resolve the concerns, he became defensive and raised his voice. Because of the way he was acting inside our camper, he was told to exit. At that point, we paid them just to be done with the situation, but the work itself was very poorly done. The slides were not repaired properly. Cords were left hanging loosely from the slides, and the slides wobble when going out, which is not right or safe. The rollers they installed also appear to be set way too high and are now breaking into the wood on the slide floors. Because of this, we are having to do additional work ourselves just to prevent the slide floor from being damaged further. Overall, this was a VERY disappointing experience. Between the lack of communication, not honoring the quote, unprofessional behavior, and poor workmanship, I WOULD NEVER RECOMMEND THIS SHOP!!!