This apartment complex is great to look at and the office staff and maintenance crew have always…read morebeen kind and courteous. However, the issues with this apartment have been numerous and heavily outweigh any positive aspects of residing here. My apartment has been experiencing issues with mold since October. After 20 or so visits from maintenance we STILL have moisture issues and mold on our windows. I even found a large patch of mold in my closet. The first day we moved in here the kitchen cabinet fell OFF THE WALL when I tried to load my dishes inside. When my roommates and I attempted to reach out to the landlord to reach a solution concerning the issues with mold, we were met with a response saying that the issue was corrected during maintenances first visit. We live here, and can see the mold on our windowsills every day. PS, we STILL have this issue, it has not been resolved. Maintenance told us we were not the only people experiencing these types of issues. As I said before, the clubhouse staff and maintenance crew have never been anything but respectful and kind, but upper management seems like they couldn't care less about the health of their residents. I'm looking forward to moving on to different housing for the next school year.

Acadia Heights is not any better even with he new name. 1)…read moreEverything is cheap and falls apart and then they will charge you 2-3x market price fro replacing things like blinds. 2) Lack of communication: I wss actually told that the apartment manager did not have a phone to call him on. 3) The harassing emails stating rent is overdue the day they add charges and still receiving emails saying rent is past due even though that is not accurate. STAY AWAY

My daughter had a truly bizarre experience renting an apartment under this company's management…read more The landlady was intrusive and violated law after law. The heat was turned off and locked below legal standards during the winter, time and time again. She clearly thought her tenant would be "just" a college kid without any real world intelligence or knowledge of legal rights. She eavesdropped. Snooped in windows. Entered without permission on multiple occasions. Went through cabinets. I even caught her standing outside in the dark, looking through the items in the bed of my truck as we helped her move out. I could go on. When it came time to move, my daughter was told the property was under new management. Then it wasn't. Then it was again. At one point she was told nobody was managing the property. We all helped her pack up and clean when moving.. that place was left cleaner than it was found, along with some updated fixtures that my daughter purchased and left in place. Still, she was charged "4 hrs of cleaning at $20/per hour". Legally, security deposits may only be withheld from to make repairs needed to *restore* a space.. ie repair holes in walls, cracked toilet ect.. NOT dusting and mopping (an already clean space.) I would proceed with extreme caution renting from a company that would stand behind a property owner like this. Truly the stuff of nightmares. And lawsuits.

These guys are awesome!! I have rented from them for 1.5 years now and love it!! They are very…read moreresponsive, easy as hell to work with, and all around great dudes who are running a business but understand that people are people as well. Would definitely recommend renting from these guys over anyone else!! Rick Paré is the man!!

Keystone Management is quite possibly the worst residential management company I have ever seen. I…read moredidn't mail at our residences for months the roads were AWFUL and they only plowed when they felt like it. Despite doing nothing for the residents beside some spot paving and putting up baby stop signs that are completely useless, they increased the rent regularly and treated the residents like gum from the bottom of their shoes. It's insane how disrespectful and mean Keystone Management as a whole was. Do yourself a favor, and do NOT rent with them. At least in Maine.

Tried several times to set up an appointment to see some apartments and the manager never seemed to…read morehave time to discuss the details with me. I called a bunch of times and left 2 or 3 messages that no one had the Curtis's to return. Ive moved on.After reading the reviews I'm glad I did.

They presented us with a drug den the day we were set to move in and tried to upsell us another one…read moreof their horrendous properties after they rendered us effectively homeless. So not rent from them.

My roommates and I decided to rent from Mike and Pine State in the summer of 2018 when we looked at…read morea brand-new unit in Carmel. The unit itself was nice, but it was still filthy from the new construct - no big deal, seeing as Mike promised to have his cleaners go through and clean the place before we moved in. However, when we moved in, the cleaners had only swept the floors, and poorly at that. Sawdust was found in all of the drawers and cupboards, a rusty blade was left on the sink, drywall dust was caked on nearly every surface, a door and some paint buckets were left in our garage, and the floors still had drywall dust/grime all over it. According to our lease, we were to be given a "check-in list" to make sure that the unit was in order, but Mike failed to provide us with one. After that, we were told we could install an A/C unit at a cost of $30 a month, even though tenants are responsible for electricity and must have liability insurance. When asked about this, Pine State argued that it was because of the excess wear-and-tear that they cause - is that not what my security deposit is for? Mike also failed to notify tenants of potential arsenic contamination of our water supply and was very unprofessional when confronted on this issue. Mike is impossible to get into contact with, even during normal business hours. My roommate was locked out of our unit for nearly 4 hours before anyone from Pine State even CONTACTED him about the situation. He had called over a dozen times, but no one could be reached, and Pine State still charged him a $150 "lock out fee". The real issues started when we decided we wanted to move because we were tired of dealing with Mike and his "company". We figured our easiest option was to find someone ourselves to take over our lease. We were approved to sublet our unit, however, Pine State told us that we'd have to pay a $250 administration fee PER PERSON moving out of the unit (for us, that'd be a cool $750). When I looked over our lease, no where does it say that this fee was "per person", therefore we should not have to pay for 3 administration fees. When confronted on this issue, Mike was very unprofessional and threatened to revoke our subletting approval (which can be seen in the pictures attached). After we had decided to bite the bullet and legally deal with Mike after we had vacated our unit, we began our search for new tenants. We had found a very interested couple, who had sent all their needed information to Pine State to start the application process. Pine State took nearly 2 weeks to process these tenants and were unreachable during normal business hours (we called, texted, and even went into their office - only to find it closed on a Monday afternoon). Because Pine State did not contact anyone in a timely fashion, our potential tenants lost interest in our unit. We gave Mike a 30-day notice to vacate our unit and moved. Meanwhile, Mike and Pine State failed to make a reasonable effort to re-rent our vacant unit, which goes against Maine State Law (Landlord's duty to mitigate). We were given the option to pay a lease termination fee equal to 2 months rent (a nice $2700) at the end of January, but we felt that we shouldn't have to pay anything more because of Mike's lack of effort to re-rent our unit. The Maine State Attorney General's Office told us to pay the fee "under protest" and take legal action afterwards. Thankfully, our actual landlord (who we tried to contact before this all happened, but Pine State refused to give us their contact info) decided to terminate their agreement with Mike after we had only paid one half of our termination fee. Our landlord had no idea that we had moved out a month prior and had not received any termination fee from Mike, which brings us to the present day, where the landlord is fighting for our termination fee so it can be returned. The moral of the story is that Mike Conners of Pine State Property is extremely unprofessional and will do anything to get money out of his tenants and property owners.

I would advise avoiding any complex managed by this company. Let's talk about why, it's not the…read moreactual complex but the management company. Unfortunately, when you rent you are at the mercy of the management for your intake, departure and day to day needs. The most beautiful living quarters and wonderful neighbors mean nothing when you call into reality management's office and have to speak to Dawn. I can honestly say she is the most unpleasant person I have ever spoken to at a mgt company. How is she in customer service? Also, i do not understand how a "Director" in charge of the apartment complex and the one Dawn says it's the only one who can speak to you can keep her job when she never answers calls or returns messages. Also why do you send out a contact name and numer on a 2024 invoice listing an employee that hasn't worked there in 3 years as the point of contact and then get mad when you call and ask to speak to her? Shame on this management company for taking advantage and not caring about their residents.

Beautiful apartments, terrible management. Until the mgt changes I do suggest you avoid!!read more