Great communication and excellent knowledge of my situation. Great people. Alan Chu has a a great…read morestaff always available to help.

Actually I didn't use Diamond Head Tax Service this time around because I wanted someone a little…read morecloser to my side of the island, but these folks seemed really nice and informative when speaking with them on the phone. Sounded like the kind of people one would enjoy working with. I'm really considering using them in the future.

Kara gave us advice and helped us start our LLC (how to do it on our own so we do not get charged a…read morelot of money for an account or CPA to do it). She was knowledgeable about starting a small business with an LLC, so I will give her that, but after working with her more, my husband and I have decided she's just not what our business is looking for, especially since we are now growing. We were happy with her service in the start but overtime it was just not up to par. Yes, she can advise on how to start an LLC on our own and do our tax returns, but that is it. If you are looking for someone to help you plan ahead for your business for tax strategies and tax planning, this may not be the place. We only ever heard from her for our returns and that was it. Upon going with another company, we also discovered some forms we did not file but were supposed to, which Kara did not inform us of. For tax returns, there is a portal to download your documents, but there is no "list" or things that we should consider uploading, so it can be a lot of back and forth on- send your expenses, send your mortgage, send this and that or cannot finalize return, etc. It just seems unorganized and if you're dreading taxes, this will make it worse. I also had a return for a different state in 2022 that was not filed (unsure why a different company omitted it). However, I decided to do it independently since Kara mentioned there would be a nominal fee if she did it because she does not know about another state's filing regulations. I asked the previous accounting company if it would cause any problems since it was omitted, and they said it would be ok since the IRS has a matching system and will send us a notification if anything was excluded so we could wait for that. Upon getting the notification, we can decide whether to make an amendment. Kara failed to mention that part. We felt she just wanted us to spend more money to have her do it or something. We moved from MY Personal CPA to her because yearly we would get a different tax preparer so we thought if we went with a smaller company (First Choice Accounting) we would get more personalized help but going with a one person team means getting emails at odd times like late at night and getting missed. Also, even though I did not go with Kara submitting my out of state return, I got charged a one-time $150 fee for Kara reviewing the 2022 tax return which I was not aware of. She was not upfront about the fact that there would be a charge when she asked if I could send her my 2022 return so she could look at it to figure out why the other state W2 was omitted. When I brought up that I was not expecting a charge, she did not reply to me. Finally, she always apologizes for responding late. Her cat got spayed, stayed up late, and was busy. You call her, and she doesn't pick up, but she will reply via email which increases more of the back and forth. This pretty much sums up why we are going with someone else even if we have to pay $400 to part from her since she said she already worked on our return even though she was still asking for documents and more clarification.

Kara was prompt, professional and I could tell that she didn't just want to bank a customer on our…read moreinitial consultation. She was thorough with her filing of my tax & helped me through a lot of forms/things I was not aware of for filing as a 1099 contractor, as well as with multiple W2s.

Aloha All, As always, I had another great experience doing…read moremy tax here at RP Tax Service. Robert has been such a blessing ever since I decided to do my taxes here. This year has been yet another example of what his knowledge and experience can do for me. This has been the best return I've had yet and it keeps getting better every year. I can also give a big Thanks to President Trump for no tax on OT! It's Real! I tell my family, friends, and co-workers about my experience here at RP Tax Service all the time. I think everyone should know about Robert and RP Tax Service and see what's possible for you. Thank You Robert for all that you do for me and our community! See you next year! I truly recommend this business! Aloha and God Bless Robert Berasis

CAUTION: RP Tax Service - Cannot Recommend…read more I am not a current client of RP Tax Service but I requested help from them with tax preparation and a more urgent tax planning project. A number of reviews on Yelp and Google are similar to my experience. These reviews and mine convey a consistent, ongoing severe problem with incompetence and/or a "who cares" attitude from RP Tax Service. This should be disturbing and alarming to all those currently involved with them and for those wondering if they should get involved with RP Tax Service. I called numerous times before leaving voicemails or sending messages and NOT ONCE did anyone pick up the phone when I called at different times on different days. I left a voicemail and/or sent a message on August 4, 2026, August 5, 2026 and August 20, 2026: 1.) My phone number and email address was provided with each and every voicemail and message. RP Tax Service NEVER responded. 2.) I even requested a courtesy response from RP Tax Service even if they were not accepting new clients so I would know asap to begin looking elsewhere for help. RP Tax Service IGNORED. I check my email spam folder 2-3 times per day and the spam setting is set up to ONLY delete messages that are 30 days old. My voicemail setting is set up to show all calls AND attempted calls even if no voicemail is left. Today's advanced technology exists that can place visible pop-up messages on websites; and/or send automated responses to inform people of companies' intentions or abiliity to respond, if they are accepting new clients or not; and if delayed responses should be expected, etc.. NONE of this on the RP Tax Service website. No helpful automated responses received by me either. Disturbing and puzzling. Is RP Tax Service tax programs and guidance also behind the times as well? . Of course, the RP Tax Service website includes all the usual boastful, sentimental and pretty language stating how great they are and how devoted they are to customer oriented service. Big talk. Actions are what matters. So what do we have here? What should we make of my experience and others' similar experiences? What impressions and conclusions should be drawn? RP Tax Service: Lack of professionalism Lack of basic, common reasonable courtesy Lack of a conscientiousness, caring & concerned attitude Lack of organizational skills & management Lack of time management skills Lack of adequate staff Lack of cutting edge technology Are these fair and reasonable impressions and conclusions? Tax preparation, tax concerns, IRS problems and issues, and accounting all require tax firms to possess timeliness, effective technology, proper communication and responsiveness AND NOT LACKING in any of the skills and qualities that I mentioned directly above. Am I right? RP Tax Service can just as easily fail you as they failed me and others, client or not. Given my uacceptable experience and those of others, what do you think the odds are that RP Tax Service will also fail you? Is the gamble worth your hard earned money and potential IRS problems and fines? If and when RP Tax Service responds to this review: Please ask yourself if the RP Tax Service response adequately justifies their failure to respond to me and others. Does their response give you confidence that you won't also suffer the same experience as me and those of others. What deficiences in competence and attitude have been corrected so that their monumental failure with me and others will not happen to you after you fork over hundreds of dollars to RP Tax Service? So if you are convinced that RP Tax Service may be lacking in professionalism, basic, reasonable courtesy, a conscientiousness, caring & concerned attitude, organizational skills & management, time management skills, adequate staff, and current cutting edge technology, why not seek out any of the other numerous competent and caring tax professionals out there? Do you have to settle for unsatisfactory service for your critically important tax needs? No you don't.

Tod is a knowledgeable, dependable, friendly and effective tax preparer. And his service continues…read moreway after the taxes are filed when I have tax questions and income changes. Download/print out a couple of pages to fill out with your info and then turn in or up-load your tax papers for him. Done. He will clearly explain what he has accomplished and what you will have to pay and later do for the rest of the year. A great person to help you during the tax season and beyond.

Thank you Tod and team for taking care of me for 2025. I love the secure website where I can upload…read moremy paperwork seamlessly from anywhere. Your team is great about confirming the secured documents have been received. The turnaround time was right on par! Looking forward to utilizing your team in 2026.

I'm so grateful to have found Tax Services of Hawaii. I can get pretty anxious when it comes to…read moretaxes, but he explained everything in such a calm and reassuring way. He laid out exactly what documents were needed in a very organized way, responded quickly to all my questions through the secure portal, and completed everything faster than I expected. It made a stressful situation feel manageable. Highly recommend!

Outstanding service, accuracy, advice, planning, timeliness, and professionalism. It's unusual to…read morefind a tax service that responds to questions quickly. Gorden and Steven have been handling my taxes for the past few years, and I've been totally happy with their services, and with their reasonable fees. Highly recommended!

Terry is efficient and professional which is exactly what you want in a CPA. Im so grateful a…read morecolleague introduced me to him.

Excellent service! Peace of Mind. Tax Prep: submit your…read morepaperwork in early Feb. & get it back on time. Tax questions: prompt replies. Terry, Leila & staff are friendly, efficient and organized! Overall: A wonderful experience for our annual tax project at an affordable price.

Excellent communication, trustworthy, overjoyed to find Tax Guy Mike. A++…read moreI started with my tax returns, then he did my mother's and child's - all done expertly, timely, professionally.

My daughter Kristine was lucky because I found Michael accepted doing her tax return in the last…read moreminute. Michael was extremely busy with the tax season with his clients. In my experiences with other CPA, he is extremely knowledgeable, very professional, trustworthy and very helpful for my daughter's tax returns. He has so patient with her. He also answered all my questions in the meantime. Lol, we never meet him in person, but my daughter's tax return was filed by him smoothly. My daughter and I were so happy and truly grateful for his tax return service. Now I and my husband just got informed from our own CPA that he is going to retire on December this year. We are hoping Michael still can accept us become his new client for help our tax return's needs from now on. Aloha and Mahalo Nui Loa!

Very professional and will tell you honestly his opinion. Explained different kind of services as…read morewell as the pricing. Listen and answer all questions you may have. A patient guy. His assistance is nice and professional as well.

Estate planning is essential and you need a trusted attorney and firm. When you're young you…read morereally don't think about these kinds of things but as you get older it's something you have to take serious. I know many who have used Dean and also many that I have also given his name to. The process is simple and knowing that your wishes are in one place and written. I have heard numerous stories of families who fight, families who think they all get along until money comes into the picture and they become nasty. Young or old, get the planning completed.

After engaging with the CPA in a face to face setting early year and meting with one other…read morecompetitive CPA firm, we decided to move our business to Reyn Wicklund, even though the referral was to his father who started the business many years prior. Sadly he was no longer actively running it so we got the hand off to the kid. It started with some up front dialogue on getting started; jump on his portal for communications, uploads etc, add then to approving him for access banking, GET taxes and some other areas. All the typical new CPA working so fun prep steps. Then comes the long long gap of communications. To be exact zero replies on multiple emails requesting support and guidance on his own portal. When monthly GET was due we had no trust it was being handled, as it was not. So we paid it ourselves then emailing, reaching out but again Reyn decided to do it last minute without telling us. So now we've paid twice. Weeks months pass and more zero contact we are running our business not thinking about it which is sole purpose of this relationship from start as an owner my plate is overflowing with to do's, until another month the two and more lack of transparency lack of replies to countless messages about credit cards Quickbooks and so on. Terrible management. Now knee deep into mid year and no trust this guy has done a single thing for us (as had not) since double paying our GET. Sadly we are now back to square one and bookkeeping backed up so so much more. It's sad to feel this was so frustrated with a CPA. Especially of which was referred from a local and respected banker back in the day who knew his father personally. I suggest stay far from this CPA. Sometimes hard work and building a business from scratch you respect your clients you communicate with your valuable clients, not ignore them. Pick up a phone Reyn make a phone call. Reply when a letter has been written to you. Take responsibility. Well that's where entitlement comes in in our eyes with Reyn. He likely has no idea what it takes to build something from scratch and all the hard work to do so. If he did he'd know the importance of transparency and good communications.

Great service and communication! Taxes were done in a reasonable time. I also like that it's…read moreclose to home and not in town.

In my opinion this CPA firm offers quite a bit of services. The CPAs and the staff are very…read morefriendly and easy to talk to. They don't only do tax returns they provide bookkeeping and payroll services for small businesses and corporations. I would recommend this CPA firm to my friends and family.

The best CPA firm on Oahu hands down. I have dealt with many CPA firms throughout my life and this…read morefirm has great internal control for quality and quantity. I had an audit done on my tax returns a year ago and Shane was able to handle the Federal and State audit easily. I didn't have to pay either entities in the end. The personnel (CPAs, staff accountants, and secretary) are very nice and welcoming when first entering the office. I always felt comfortable speaking with Shane regarding my taxes. Parking is sometimes difficult to find, but if parking is an issue Cynthia will go out of her way to help you find a parking spot. Overall, this is a CPA firm that will always have my trust and business.