Can I give ten stars? Honestly, they earn it. I just had a company try to rip almost four thousand…read moredollars out of my account, unauthorized. This bank stopped that transaction. I had my card on a list of stolen numbers, and I never even saw any bad transactions. They immediately issued me another card. This bank is on their toes! I just found out that their credit cards are far superior in lower interest than the ones that I have (switching to their cards). Also, I have bought Six Flag tickets and other entertainment tickets from them (huge savings for members). Now, that already puts them at ten stars in my book. But, even more than is how personable, friendly, and home town feel this bank gets another five stars. They are very helpful and courteous. They remember who you are when they see you, and they bend over backwards to make you feel like you are dealing with a five star bank. I can't never imagine banking anywhere else (seriously).

From the owner: Financial Services - Savings and Checking Accounts, Auto Loans, Home Equity Loans, Mortgage Loans,…read moreSignature Lines of Credit, Visa Credit Cards, Debt Consolidation, IRAs, Share Certificates (CDs)

Went to Glen Carbon bank to cash a check and had to stand in line for 10 to 15 minutes as teller…read moretalked to her friend about Halloween. Extremely rude.

I have not had 1 good experience with this bank in nearly 2 years. I can't make a deposit at their…read moreATM's as this option is never available. Am leaving ASAP

I have been a member of US Bank for as long as I have had money to put in a bank…read more Everyone I have dealt with at this location has been nice and has tried to help me with whatever questions I have to the best of their ability. I love that US Bank has locations all over the country. I would highly recommend them!

I'd give more stars if I could but everybody here's been super helpful, both financially and…read moresocially. I have never been given a fairer treatment at a bank with the banker telling me step-by-step what I am getting into. I hope to deal with these people again. A+

i got some horrible news earlier today and i went to the bank and found it had just closed. One of…read morethe employees noticed i was upset and let me back in to stop payment on a bill that shouldnt have gone through. Adam helped me get the situation fixed right then and there. It reminds me why i have stayed with the bank of edwardsville for so long. I am rarely floored with customer service but i was today. thank you!

Spencer and Sam are absolutely phenomenal to work with. Great attitudes, lots of knowledge and…read morealways helpful. I absolutely love working with both of them!

When I moved to the IL side of the river, I was disappointed that there was no PNC Bank near my…read morenear home. When I lived in STL, my PNC was a short drive or a healthy walk away. I loved my bank and was with them for over 15 years. Unfortunately I did not look at the next town over to discover this PNC and I changed banks to one close to my new home. One year later, I needed to research and get information from a previous bank statement that was 18 months old. When I tried to do it on-line, I could not access my records. So I got on line and found that there was this PNC in Edwardsville. I made the short drive and explained my situation to one of the customer service reps. He treated me as if I were still a customer and helped my find the information I needed. It took us a good 30-40 minutes. I may not still be a customer of PNC, but this branch gave excellent customer service. If you live in the area of this branch, I highly recommend them. I wish I lived closer.

They are the post office and DMV of credit unions. Not recommended at all. They will hold your…read morefunds for as long as possible in order to gain as much interest from it. The customer service is horrible. Their practices are highly unethical.

The mortgage and Heloc accounts are the best. Made the whole process super simple. Thank you SCU…read morefor putting me in my new home.

They went from the best credit union to the worst credit union they have developed the worst…read morebanking system with people accounts being mess up on the bank behave to not correcting are informing the customer that their system went down and customer service is the worse now with the workers getting attitudes for asking questions about your money I am pull all my business from them

I'd give my recent experience a-ZERO! We live 1000 miles away from any branch office. I have…read moretransferred money into SCU from my local CU many times, the last time was less than 30 days ago. Today I found out that they no longer do this. I couldn't even make a deposit with an ATM! I called SCU and the young lady FIRST told me to set up a "pop money" under Bill Pay (which ONLY transfers money FROM SCU & I need to transfer money INTO SCU. Then she said "we're getting a new system the end of the month". She then said "you can mail it in or you can do a wire transfer for $20 from your bank." I went back to my local CU and paid for a wire transfer. I pray it gets deposited before any overdrafts. We've been members of SCU since 2000. For the last 13 years, we've lived out of the region and have had great service considering we live out of the region. This is completely unacceptable There was ABSOLUTELY NO WARNING about this change went out to their customers who are out of the region.

Came in and everyone was busy which is okay but then when a lady was ready to help me I told her I…read moreneed to deposit money. She then took me to her desk which I found annoying because I'm trying deposit money. She then told me she can't help me and to use the atm. Shouldn't you be be able to do everything an atm can do? I then use the atm where my cash gets Jammed and it cancels my transaction after. It took 250 dollars. I bring it up to the manger and he then tells me he can't help me. He has no way of messing with the atm or even giving me a number to call. I no doubt was frustrated and in my effort to understand why he can't help me he belittled me!

2 stars b/c the folks at the branch are always nice & ready to help. The mortgage department is…read morehorrible. They would get NO stars. The woman in the mortgage department was extremely hard to work with, did not communicate & was rude. This is my 1st home purchase so I did have a lot of questions. When she did answer my questions, she used industry language that was way over my head. Some of my questions she just flat out ignored, no matter how many times I asked. The process was extremely hard & painful. I felt like I was a burden to her. Needless to say, I'm going through another bank. I would recommend their branch but definitely NOT their mortgage department.