Kelly is the best tax consultant I've ever worked with. She is extremely thorough and will spend…read moretime making sure that she has all the necessary information to get me the best return on my taxes year after year! Previously I've felt rushed and confused during tax season, and always ended up owing money. Not anymore! Working with Kelly is truly a pleasure as she is very patient and willing to answer all of my questions. I recommend Scarborough's Tax Affair to all of my friends!

I'd like to take the time out to give my sincerest thanks to the Scarbrough Affairs team. I…read moreappreciate their candid advice during our moments of counsel (they thoroughly completed prev yr amendments, business accts & extensions). They showcased expertise and professionalism during our scheduled sessions. I highly recommend anyone with integrity and those in search of an experience with NO FRILLS and NO FUSS (whilst remaining in Uncle Sam's good graces). My family will be back next year!

Called several times to get an appointment. Use to talk to someone live in the past. Today, nothing…read morebut a recording, to leave my name and number. Customer service has taken a nose dive here. If they can't answer their phones, why give them your business, is my motto. EDIT: Today, they answered the phone!! I asked what the fee was this year. I was told $165. I started laughing and apologized to the woman, but will explain it when I get there in a few days. EDIT: The lady dropped my price of $165 to $130 after our conversation about how her company is overcharging customers. She also made a mistake on my State return. I asked her to double check it and she omitted a 0 on a form. What I didn't tell her is, the same thing happened last year. Be aware of what your refund was last year if you can. If nothing has changed, don't hesitate asking if an amount sounds wrong.

A little change never hurt anyone... Let me preface this…read morereview by stating I'm a loyal customer of Liberty Tax and have been going to the Maryland Heights location for years. I noticed my w2s came earlier than usual so I called to schedule an appt. I couldn't get through to anyone so I called the Rock Hill location and spoke with Matt. He apologized for my troubles and was more than willing to take me in the same day. At that point I had to make a decision: do I keep trying my old place or try a new location? Since I already had my W2s and he had time for me, I went ahead and made the switch. Upon walking in to the Rock Hill location, i noticed how pristine it was and was instantly impressed. I've yet to notice an unkempt tax place but this one was immaculate! Not to mention, all the stops were put in place for Covid protocol, so I felt even more safe and comfortable being there. Matt was very warm, engaging, and personable. I should mention prior to me coming in, I had some concerns regarding my second stimulus, which I mentioned to him on the phone. As we were going through my w2, he took the time to throughly explain each section as well as give me the proper info regarding my stimulus. Any questions I did have were answered and he made it his job to make sure I had everything I needed. Matt made me feel as if we were old friends whilst still remaining professional. He definitely cares about his job and helping others and it shows. Thank you for taking such good care of me and I look forward to working with you from here on out!

We have been doing our taxes with Ploch the last few years. Everything is very simple and…read morestraightforward. One year we had some challenges from IRS on our taxes and Ploch resolved it as part of their fee, we didn't have to worry or lift much of a finger. Great service and family owned business! They also give you a nice packet at the end for your records with all the documents and filings.

Totally amazing tax preparation by Alex Ploch. What Alex did in less than 30 minutes resulted in…read moreless frustration on my part as it would have taken me 30 days to prepare to file. Met with him on Sunday. Thursday my state refund was in my checkbook and on Friday the federal had been posted. Like I said...amazing and totally worth it. Thank you Alex!

We took our taxes here because it has a "5 star" DO NOT take your taxes here, they do not know what…read morethey are doing and VERY unprofessional. It took 4 months to even get any information on our 2023 taxes, we also had some years before this as well and they said it's doable and asked for an extension...well, we called one day and apparently a lot of people quit and then Leann took over our taxes. This lady is SO disrespectful and will talk down to you. She got involved with my husband's personal life choices and told him to stop doing what he was doing with his money. After she said that we got our taxes and took them somewhere else, the new tax place had told us they did them wrong and they even left out W2 forms for 2023!!!!! The new tax place said they overcharged us!!! We have been calling to try and talk with anyone else but, Leann answered the phone and said "YOU ARE FIRED!!!" (Whatever that means) Please do not go here. DO NOT work with Leann. She needs to be fired! This business obviously needs some help.

New ownership since 2024 and staff is completely incompetent. Poor communication and very…read moreunprofessional. Taxes are not completed almost 4 months after submitting information. I have emailed and called and cannot get a firm date for completion and cannot get anyone to respond either via email or phone. I would not recommend this business