The Star Agency is such a great resource for residents of Soulard! I needed a form notarized to get…read morea replacement license plate. Julie Price was friendly, warm and welcoming. When I entered her agency not only did she take care of me quickly, she also was very personable! In a quick chat, she also mentioned that I could get very cheap insurance through her for a future golf cart! Note to all residence of Soulard: through the CID you can utilize Julie's notary services free of charge. What an awesome resource to our community.

lady was rude and lazy , told me she had to many quotes to do so I couldn't get one, very…read moreunprofessional!

Unfortunately, we've have a lot of auto and homeowner policy needs after the sudden death of our…read morecar, complications with selling our home, etc. Ed and Joe at Naeger are great, local people with incredible customer service. We started using them in 2009 for our auto and homeowners insurance after a giant national company (rhymes with "Hate Farm") hiked our rates over 20% without a peep or us filing a claim, saying the costs to insure STL historic homes had increased as much in a single year (2008, when the values of home were decreasing). A neighbor of ours recommended Naeger, who immediately found us several cheaper policies with the same amount of coverage. When we wanted to continue coverage on our unoccupied home and our insurance company didn't cover unoccupied property, I'm sure they could have made more money by writing us a new policy. Instead, Joe called the company and convinced them to bend the rules to help us. An insurance company, bending the rules to help someone, you say? It was magic - bizarre and amazing magic! These folks are easy to deal with over the phone or email and respond to you after business hours without a second thought. In summary, they are a convenient, local, friendly, business with low prices and a high level of customer service. I highly recommend them.

I called to set up a policy near the end of the day and John stayed on the phone with me as we set…read moreup the policy. He was very helpful and had great customer service. I definitely recommend John.

I'm a middle-aged male living in the City of St. Louis and have gone through many vehicles and…read morefinancial situations. John and team are always willing to help. Whether it be a quote, addition or adjustment, I am always quick to receive a response. Never have I met a more professional group of people to work with. John, James and Jackie are extremely responsive and professional. The office is clean and welcoming and they are always willing to take in-person meetings, which is appreciated. John is able to play an advisory role as well, which is a good benefit. He's also very tied-into the neighborhood. This is important to me. State Farm may cost slightly more than some other types of insurance however the return is well-justified. I would highly recommend John Hayden's office for insurance needs in St. Louis.

After seeing the previous poor reviews, I was a little worried. I went anyway and had an excellent…read moreexperience. Fast and friendly service. Cool building too

I am a 77 year old retired attorney who has been a member for 42 yesrs. This Lindell branch is…read morehorrible. First of all they never return a call in spite of encouraging you to leave a message. Then when you finally decide to go to their Lindell office in St Louis City there is no information desk to tell you where to go. it's just a beehive of cubicles allowing enployess to dodge any responsibility. The employees are almost hostile to visitors and do all they can to avoid helping you in any way. When you ask to speak to the office supervisor there is none. I needed directions and they were unable to provide. I eventually googled it and got the needed answer right away. Whatever you do avoid this lazy Lindell location. Try anywhere else. This location should be closed!

Thought I was done with these guys? Nope…read more Early August, I receive a letter from Commerce Bank, my lender for my auto loan. It says they have no record of me having insurance for the month that I had the most trouble with State Farm. So I go to their website, fill out a form and am told Commerce will contact State Farm for verification. Sounds good. I've actually done this before. Flash foward to August 25th. I get a second letter from Commerce saying that they weren't provided accurate insurance information. So they want me to pay the insurance cost they feel they deserve for that period of time. It's $125. So I call. No surprise: Commerce called Scott Holdridge's office on August 12th. Scott Holdridge's office was not comfortable sharing that information over the phone. Who knows why. So they say they'll fax over the information. THEY NEVER FAXED THE INFORMATION OVER. So now I'm stuck calling in again tomorrow, hoping Commerce can actually reach someone at State Farm and then clear this up. In the meantime, I'm being threatened with action for something I took care of 100%. Maybe someone could have read my previous reviews and said "Hey, who knows, maybe Tony was a jerk and that's part of the problem". Now I have nice people at Commerce having the same exact problem with this office. Amazing. I predicted they'd find some way to screw with me again and here we are. Am I ever going to be done with these people? The ineptitude is staggering.

I've been doing business with Scott's office for at least 10 years. Scott and his employees are in…read morethe community and not operating from some distant call center which is VERY important to me. They live here, shop here, pay taxes here, etc. They have always been very professional and extremely helpful with all my insurance issues from purchasing condos, new cars, changing cars, articles polices (adding articles, deleting articles) etc. Any time I need a proof of insurance or anything else from them, I have it immediately. I have had a lot of contact with Scott's office over the years and never had any issue. I'm very satisfied and can't recommend them enough. Please do all your business locally when possible whether it is purchasing your insurance at a local office or banking at a local bank or better still, a local credit union. This is our community and it's very important we support our neighbors. A rising tide lifts all boats, yada, yada, yada, :D

I just called to simply get a quote and this Nathan guy whom I spoke with said he couldn't get to…read moreit until next week or in the new year which is totally fine. But when I told him I was calling around just to get quotes as I bought a small property out there in St. Louis, he said good luck and just hung up. Now when I try to call back, it goes straight to voicemail. I believe people probably have had great experiences with him, but geez, what kind of business practice is that to act and speak that way over the phone?

From the owner: Welcome to Norrell Insurance Agency. Call now for your best rates on Auto, Home, Life and…read moreCommercial Insurance.

Had a great experiance moving drivers and personal liability insurace to a new state! Would…read morereccommend!

I highly recommend Evelyn Jamison and her crew for insurance needs . She got us a package of…read morerenters, two auto insurance, and 2 20 year level term life insurance policies. Evelyn is right there in the CWE of StL when you need her. Real people, passionate, will work hard to meet your needs. Avoid fly by night online insurance companies from who knows where. Online insurance co never there when you need them