Nice employees, that is a positive. However, if you pay for sunless spray tanning, be forewarned that the unit which was supposedly very recently repaired still does not work like it'ssupposed to. They are often out of certain spray colors, and the spray is supposed to go on at least warmed up, but instead it trickles on cold. Then, you get to enjoy a cold dryer after that. Finally, this unit is barely chugging along. I've been to enough of the other Tan Republic salons to know that this is just poor attention to maintenance and an even crappier way to treat your customers! It's $50.00 a tan now, for a system that does not work the way it should. read more

A very nice experience. I go at least once a week and enjoy the staff. Always personable and yet efficient. Looking forward to that summer glow. read more

Great people and clean place. Relaxing and warm. Employees are helpful and knowledgeable. Very welcoming.

Worst customer service I've experienced in Springfield, period. I arrived and the employee never even said "hello," it was just, "what's your phone number," and when I told her my goal she rudely told me that there's nothing they can do for me. Never made even the slightest attempt to get to know my needs and how we might satisfy them. Didn't even try to come up with a plan or tell me about other services (I could have gotten talked into almost anything, even a spray tan). Now I know where NOT to go. ‍ read more

Carly should be a franchise owner. I was having a terrible day and her excellent service turned it all around. She was so kind, caring and even funny dealing with my silly questions. She made appropriate recommendations and made me feel like a billionaire with my own private tanning club! She is a star that will go far! Thank you for your excellent service--I'll be coming back! Other customer service professionals could learn something from her candor and ability to make you feel special. She made my day! read more

Last night I was greeted by the "new girl" Isabella. I arrived an hour before closing and she decided that I was inconveniencing her because she had "other duties" to do before she could close. She used explicit language and told me that I couldn't tan. I went ahead and cancelled my membership because of how unprofessional she was. I was truly astonished by the lack of professionalism and disrespect that I encountered. read more

After canceling my membership fully with no amount due in my account, their systems "glitched" and stole $20 from my card on the day that fees are due. I contacted customer service and they wanted to give me $20 in credit to use at their stores but I of course said no. Then they said they couldn't find any history of that transaction going through, so I sent them a picture of my bank statement clearly stating the date, time, company name, and amount taken out, so they then stopped responding to me and I still haven't gotten my money back! read more

I love this location as well as the staff! The staff is so accommodating and friendly. They answer any questions you might have... sometimes even before you know you have a question. They're very thorough in explaining and showing you how the tanning experience works... money wise as well as the actual tanning beds. I know a lot of people are against tanning; however, I have severe depression and I find that tanning makes me happy. It really improves my mood and, as I said, the staff makes the tanning experience very nice. read more

Always super kind and caring. The workers are very informative of how the process works and don't mind repeating themselves if it's confusing. However they don't tell you if there is a sale or discount going on. You have to bring it up to them. read more

Lindsey is absolutely amazing! She is the reason that I signed up for a membership. Her friendliness and positive attitude are contagious! I was new to town was looking at all the competitors, doing my research, and she was my reason for choosing Tan Republic. The beds are always clean and so far I've never had to wait (but I also don't come at 5pm;)). I would definitely recommend this location. read more

Great tanning salon. Yes, you may pay more than other salons, but it's worth every penny. Quality beds that are well maintained, clean and stylish salon, and by far the best customer service around. read more

I got my first spray tan today as I decided to stop using beds. I was a little nervous as I've never done them and the woman working was extremely helpful and walked me through the entire process. I almost went to HM Tan because they do half off their spray tans during their "happy hours" - but in the end I wanted to stick with the same place I had been tanning previously. I'm so glad I did! The price was well worth the customer service I received and for how comfortable the staff made me feel. I'll be continuing all my spray tans here! read more

Advertised to come in for a free week of tanning to try it out. Got there and you have to pay $35 for your "free" week. Agreed to the charge and picked the diamond bed to try. Girl told me it would be 7 min till it was ready but in the meantime another person walked in and she sent them to the same bed then said I had to wait another 12 minutes. Very unprofessional! read more

I come to this location on a regular basis and am always greeted with a smile and warm welcome by the employees! They are very good about keeping the rooms clean and well put together! I definitely recommend! read more

I went in a few week back looking to tan for the next month and half to prepare for a vacation to Mexico. I haven't tanned much and wasn't familiar with the beds, options or products. Lindsey was so friendly and helpful! She went over each bed with me, laid out the price options, told me what she does, etc. She made me feel so comfortable and welcomed! We chat for only a few minutes when my tan happens to be on her shift but she really leaves a lasting impression! Lindsey- you're amazing and I really appreciate you! I tried out the new VersaSpa spray tan during their promotional party for the new machine and was helped by another girl- I think her name was Carly. She was so nice the whole night even though it was a little chaotic with all the people! Then I went in just last week and met Samantha who was also so very friendly and welcoming! She took the time to price out a few different packages, including spray tans, for me while I was tanning! I didn't ask her for any info but she was so willing to just inform me of my options! Both girls are always smiling, greeting and saying good bye even when they have other guests at the same time! They were very knowledgable and eager to help and chat! I've had nothing but amazing customer service for the past 6 weeks! read more

I think it might be under new management or something because they've gone down hill this past year. The workers try so hard to get you to buy lotions or upgrades even after saying no repeatedly. Plus when I asked a question I was treated like I was stupid. Which is funny because I knew more than most of the people that checked me in. Will never return. read more