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    Tanamachi Vincent P MD

    5.0 (2 reviews)
    Closed 8:00 am - 4:30 pm

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    Norton Community Medical Associates

    Norton Community Medical Associates

    3.7
    (10 reviews)
    1.8 mi

    I'm ashamed to admit that I haven't had a primary care doctor for years…read more I can't recall the last time that I got sick enough to need a doctor, but that doesn't excuse it. So when I was in need of immunizations for an upcoming trip to India, I was in a bind. I called a couple offices under my insurance, and the soonest I could get in as a new patient would be months after my trip. That was the case when I called Norton Community Medical Associates in Mid City Mall too, but the clerk there was able to get me in the following morning due to a cancellation at their sister site on Barret Avenue. And that's how I met Dr. Ana Overley. She was quick and efficient. Chatting with me about my overall health needs, while also getting me what I needed for my trip, which ended up being three vaccinations and some malaria pills. I also appreciate that she didn't redo a bunch of basic dianostic tests and bloodwork that I just had done at my ob/gyn. She just asked that I get a copy and bring the results with the next time I come in. Done. She was easy to talk to and put me at ease. And the staff person, who gave me my shots, also deserves some commendation. I'm not a big fan of needles, and I did not feel the needles go into my arm. Fast and relatively pain-free -- that's what I want when I must get a shot. The office was also immaculately clean. The front desk staff was courteous. I feel better knowing that I now have a primary care office near my home I can rely on.

    Dr.Bentley is the best doctor myself and my husband have had. ( besides Dr.Simpson who is no longer…read morethere :( )

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    Norton Community Medical Associates - Audubon

    Norton Community Medical Associates - Audubon

    1.8
    (4 reviews)
    0.3 mi

    This is my 1st time reviewing a medical facility/staff. The experience was so ridiculous &…read moreunprofessional it brought me here. The front desk staff are BEYOND RIDICULOUS and should be out of jobs! Crystal & Shirley need to be fired. To start, Crystal (if that's her real name) created an issue for no reason whatsoever. I had a 9:15 am appointment. I arrived about 50 minutes early. Crystal felt it necessary to tell me TWICE that I may not be seen until my appointment time. There was only 1 other patient in the office... the rest of the scheduled appointment were all past 15 minutes LATE. When the tech guy came to the door to call patients back... Crystal called the tech guy over, and directed him specifically not to take me back because I was early and to make me wait. I have no idea what her problem was as all I did was check in and said said anything to her. Then after my appointment, as I was leaving, I went back to the front desk and was going to ask "Crystal" what her issue was. Well... she took off scurrying to the back when she saw me. I asked the other crotchety old woman at the desk what the woman's name was that just left and said I wanted to speak with her. That woman went to the back and came back and said "Crystal" couldn't talk... because she's with a patient. I said that's a lie. And the woman ... known now as "Shirley" yelled "are you calling me a liar?!" "Get out of my face! I'm calling security." I proceeded to tell her that "Crystal" is front desk staff and we both know she doesn't see patients. I asked that woman her name and she refused to give it at first. So, I continued to stand at the front window. She stated again that she was going to call security. I told her to call them. She got up from the desk and went to the back. Came back and told me her name was "Shirley". Both Crystal & Shirley are the most UNPROFESSIONAL "medical staff" I have ever dealt with in my life. They created an issue that was even there and then escalated what they created. Dr. Touma is good and will continue to have clients cause clearly there is a Endo crisis. But, whoever does the hiring & firing need to get rid of these 2 unprofessional idiots at the front desk.

    If I could give zero stars I would. The front desk and reception staff is awful, unprofessional and…read morecompletely rude and disrespectful. None of them have any businesses working with humans in a customer service industry.

    Tanamachi Vincent P MD - familydr - Updated August 2026

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