Having a Masters in Health Care, I am extremely picky when it comes to the facilities and providers…read moreI chose to care for myself and my family. Opening just a few weeks ago in the Leander area, this practice is well staffed, high tech, able to provide necessary testing / labs on-site. With the office closing at 5pm, I was worried my needs were going to have to wait until Monday morning due to problems on my end. Dr. Pham and his entire team stayed late with me on a Friday evening to make sure all my needs, concerns, and health questions were fully cared for. If you are looking for a provider & medical team who truly cares about your / your family's wellbeing, look no further. So thankful to have come across such an incredible provider so close to home.

Dr.s are great at what they do, haven't had any dissatisfaction s from the ones I see.read more

Altho' my 2 colonoscopies were fine, my attempts to speak to someone, anyone to get the general…read moreemail address we're futile. Entirely futile. I tried all menu options except "Physician", which would be fraud. I attempted to speak to someone and get an answer from Scheduling, Billing, References, PA and went to voice mail in each of 9 attempts. None of the messages have been returned in over 3 hours. Pitiful customer/patient consideration!!

I went to Dr. Mauldin after not having a GP for some time. I had a reoccurring issue of prostatitis…read morethat was causing difficulty in urination and sometimes extreme pain. With me, I bought my medical records and all of the prescriptions I had been given in the past. When I presented this to Dr. Mauldin, he skimmed through what I had and said, "Well, what do you want me to do about it?" I told him that I didn't know, which is why I was there. He responded, "I'll give you some Flomax. I don't hand out pain medication, and if you want further treatment you'll need to find a urologist". Before I could respond, he made a bee line for the door and left. I waited for him to come back but he didn't. At this point, I gather my things and begin to leave. Dr. Mauldin is standing there with his staff chit chatting. As I go to depart, I'm given the bill. It says, "Office visit - $289". I looked up at Dr. Mauldin and said, "Isn't that a bit high when you spent only 2 minutes with me and did no kind of procedure?" He responded, "That's why insurance is important". Being the good boy that I am, I reached for a credit card to pay this outrageous price for nothing. Dr. Mauldin himself took the card and ran it through the machine, and watched with baited breath for the approval. Never again. I regret paying, but I don't regret never seeing him again.

Dr. Mauldin has been my doctor for a couple of years. The other day, he called me personally to…read morediscuss a test result and I mentioned I was having problems with my ears. He told me to come in right then. Now, to be clear, it was 4:50 and I live half an hour away. It didn't matter to him, he said he'd be there. When I got there, the door was locked, but his staff let me in and led me back. He didn't rush me, he listened and made sure I had everything I needed. In short, he cares. To be honest, it took me a couple of visits to really warm up to him, but now that I've been a patient for a while, I have to say I really like him a lot. He also has a nice sense of humor, not always on display, but at the appropriate time, it sure can make a visit more pleasant. He never makes me feel rushed, he always asks, "What else?" several times, which does help me remember other things I want to discuss with him. The staff at his office is friendly and personable. It's hard to find a good doctor. He's one of them.

I've visited this location atleast 20 times with my son for his weekly allergy shots…read more Each time he has an appointment, he is greeted promptly and taken back for his scheduled shot in a timely fashion. When visiting with either the NP or the Technician, they are both knowledgeable about his treatment plan and answer any questions we have. This clinic functions as a minute clinic/wellness center/ allergy specialist/ pharmacy. This clinic is great for physicals, wellness checks and sick calls.

The office is basically a pharmacy and in the back are a few small rooms for patients. All…read moreappointments are with the Nurse Practitioner who is very professional, polite and attentive but I would have liked to have seen a doctor since I'm paying the doctor for his service. The 3 stars is for the company, not the Nurse Peactioner whom I would give 5 stars.

Thank you for taking the time to respond.(Owner)…read more I appreciate your acknowledgment and your explanation regarding the 10-minute grace period. However, I believe my concern goes far beyond the policy itself. It is about fairness, empathy, and the overall patient experience. Patients are routinely expected to be understanding when physicians run behind schedule. On several occasions at this office, I have checked in on time only to wait anywhere from 90 minutes to two hours before being seen. Patients accept those delays because we recognize that emergencies happen and physicians sometimes fall behind. Why doesn't that same understanding extend to patients? On the morning of my appointment, I left home well in advance. I encountered severe thunderstorms, road closures, traffic diversions, and multiple accidents. After arriving at your parking lot, I spent more than 10 minutes driving around simply trying to find an available parking space. Had adequate parking been available, I would almost certainly have checked in within your stated grace period. Does the practice take situations such as severe weather, inadequate parking, and circumstances beyond a patient's control into consideration before cancelling an appointment that took six months to obtain? My greatest disappointment was not that I was asked to reschedule. It was the attitude of the front desk employee. There was no empathy, no willingness to listen, and no attempt to contact Dr. Zikusoka's clinical staff to determine whether I could still be accommodated. On previous visits, I have personally witnessed staff make those calls for other patients. Healthcare should be patient-centered from the moment a patient walks through the front door. Unfortunately, that was not my experience. I continue to have the highest regard for Dr. Michelle Zikusoka. She is an outstanding cardiologist whose professionalism, compassion, and dedication are beyond question. My criticism remains directed solely at the front office staff and the way this situation was handled. I sincerely hope Austin Heart will consider applying the same patience, flexibility, and understanding to its patients that patients are expected to extend when the practice is running behind schedule.

What can I say? Dr. Z changed my life. Maybe saved it. I started seeing her 2-3 years ago after…read morelong-COVID. She was able to quickly diagnose the PoTS I knew I had based on actual numbers and data, whereas it had been previously been dismissed as anxiety, all in my pretty little head, a medication side effect, or even MS. I was told PoTS is rare. *PoTS is not rare. Finding a doctor who will test and diagnose properly is. Dr Z and I worked on diet and lifestyle changes and eventually began medication. I am in my 40s now: I went from barely being able to stand long enough to make it thru two 6hr shifts a week, to randomly becoming an adult gymnast who actually leaps and spins on the balance beam. Like what?! I have NEVER been in better shape from my blood labs to physique. I do better at work, too! Everyone at the office from the receptionists to the medical assistants are kind and caring. You can tell they enjoy working there. There's a good energy/ good vibes throughout the office. Cannot recommend this intelligent, compassionate, and personable provider enough. *I am a healthcare provider, but have no professional association with Austin Heart or St David

I had chronic nausea for two years. I've been to several gastroenterologists and general…read morepractitioners and none of them could figure it out. I asked Dr. King my symptoms and she told me it sounded like my stomach wasn't creating mucus in a certain spot. So she told me to take a certain brand of pre/probiotic, which I did. And it worked! I have been free from Nausea now for almost four months. Thank you, Dr. King!

I struggled with poor sleep for over a year as I'm in menopause and Dr.King refused to give me any…read moretype of HRT because I smoke. She had me go down the path of fighting to get a CPAP to work because she insisted my poor sleep was due to sleep apnea. While I do have mild sleep apnea. the CPAP never worked or helped and I ended up giving it back to the DME company. I recently switched doctors and my new doc put me on testosterone cream and 200 mg of progesterone and, wow, I'm sleeping through the night like a baby. It is only estrogen that I cannot take, progesterone and testosterone are fine. I do not recommend Dr. King to anyone. I feel she is very close minded, her bedside manner is terrible and she often runs late without apology.

Very good clinic, and very thorough With there patience…read more Care and quality is very good, drs are very courteous kind and caring.

This office may have had some standing at one point with some people, myself included, but in the…read morepast year I have had two separate instances that required more then a "take a pill and rest" answer but was completely disregarded and denied imaging. You can't call the office and talk to anyone, you have to message through a portal and hope you put some trigger words in the message to get any kind of response. I am officially parting ways after this last incident. No doctor should hold a degree over someone experiencing something the doctor can't see or feel themselves. Take the time and find a doctor that actually responds and cares about your experience.