They restored our Craftsman mower to like new. It was falling apart and would not start. The repair was cheaper than purchasing a new mower. read more

Tanslee Outdoor Power - Outdoor Power Equipment Services Near Me - Chattanooga, Tennessee

Avoid the Odes side by side machines sold by Tanslee at all cost. My wife and I purchased an Odes Dominator 800 about a month ago. On the 3rd ride the machine's radiator blew out drenching my 8 month old son, wife, and two year old son in radiator fluid. It took Tanslee almost 3 weeks to repair the machine. They found the issue to be a manufacturer defect and repaired several more issues. (The Company has refused to provide me with a detailed list of items repaired after 3 documented requests). Tanslee also refused to cover the 1st $200 tow bill. The same day the repaired unit was brought to my home, I took my family for a ride. Oil pressure light illuminated, the unit begins to smoke and the engine shuts off. (The first day back). Tanslee covered the tow bill on this incident. They reported that the oil lines were defective and every line on the machine needed to be replaced. (Granted I have an inspection form from Tanslee stating that they checked these lines before sending the unit back to me). The third try was not any better. The unit oil pressure light now illuminated and temp light engages after about 30 minutes of use. I have let the dealer know about these issues and have not had a response. I have requested a refund for the defective product. Tanslee has simply ignored this request... literally ignored. (Even thought the owner said he understood why I would not want the machine anymore after sending my wife, 8 month old, and two year old walking home after just having the machine in the shop for the other defective issues). I now am having to resort in utilizing an attorney to file a suit against Tanslee and complaints with the state and federal department of consumer affairs. Buyers Beware - seriously. read more

I had a very good experience with Tanslee. I bought an outdoor power product on line. Tanslee attempted three times to repair it. They then assisted in returning it to the manufacturer for a full refund. Prompt and courteous. read more

I cannot even begin to describe the level of unprofessionalism and rudeness that my family experienced here. Everyone at this business has issues all the way up to the owner. I brought my push mower up to them (about a year old from the point of manufacture and less than a year since the point of sale.) I fully expected the issue to be taken care of by the warranty. I called in and confirmed they performed warranty repair for husqvarna and was told they did. I brought the mower in, requested warranty repair, gave my information, was told it would be a week and away I went. A week and a half later, I called to check up on the mower and was told it was done and had been done but I did not answer their call (I later found out that my number was put into their system wrong). I was then told that the total bill was about $100, to which I never approved, for a belt. I told them I was not happy about being charged money without being notified. I was basically told "tough luck" and to come pay and pickup my mower. I told them I was not going to pay for something I didn't approve and to remove the belt so I could come get it. I was told it would be ready in another week and was hung up on. I took a second to calm down and called back to speak with someone else. I was put on the phone with the owner whom was very rude and basically did everything to blame me for the situation, including the phone number mishap. This blows me away since it looks like all the other negative comments that are left on reviews she wants to find a resolution on. After realizing we were going to get no where with one another she said "we were not a fit to do business with one another" and ended the call. Fast forward a few days, my wife wanted to pick the mower up since I wouldn't probably get off work in time to get the mower and she didn't think they would be rude with her. She arrived with our newborn in tow to get the mower. The same service manager who hung up on me didn't say one word to her after he realized it was our mower, pushed it outside of the door, turned around and walked back inside. Luckily, someone else (not sure if it was another employee who didn't know the history or another customer) helped her load the mower. So, at the end of the day the customer is always wrong with Tanslee, they don't give a damn about customers/potential customers and do not do anything to resolve or make things right. On a side note, I knew of specific issues with the drive system(what I took it in for) outside of the belt that they attempted to replace. They didn't seem to be concerned with repairing the things I knew were wrong with it. Good luck to anyone who wants to do business with these people. Rude crooks. read more