I called for service. My side by side refrigerator Freezer wasn't freezing correctly. An agent…read morecame out. He did Nothing. He told me that it would cost 900 or more to fix my refrigerator because it's a Samsung with a motherboard. He only had a few minutes because he had a Dr's appointment in a few minutes. He charged me almost 140.00 for No service He didn't check to see if it needed to be gased up. It was a slick form of robbery just for coming out.

Our dishwasher quit working. No lights were coming on. I know nothing about appliances, so I…read morecalled Mr Appliance. We were quoted $99 for a service call. After taking off the kick plate and resetting the control board we were charged $120. So I guess nothing is included in the service call. We were charged extra for less than 5 minutes of work. That did not work and we were told that the repairs would cost more than a new unit. Well, before buying a new unit, I decided I would take a stab. Pulled the unit out of the cabinet and checked all the connections I could reach. Had the unit working in less than 15 minutes. I have ZERO knowledge or experience working on electronics or appliances. Mr. Appliance is lazy and incompetent. You are better off watching a youtube video and taking care of it yourself. After reading other reviews, it seems a big part of their business plan is spending 5 minutes on $99 service calls and not doing any work.

Very helpful information just by talking on the phone. Appreciated him sharing his knowledge on the…read morebest appliance to shop for.

Of course, we hope to never have another appliance breakdown, but if we do, we will call Mario. On…read moretime, zeroed in on the problem, showed me what he was doing, explained why he was doing it, and then gave me suggestions to possibly avoid the same issue again. Great job!

Daniel W came to repair my 13 year old Dacor microwave this morning. Its turntable had simply worn…read moreout over the years. He was on time, worked efficiently and was quite knowledgeable about the appliance and the problem. I would not hesitate to call Consumer Service Company again and request Daniel.

As a customer of 15 + years, I highly recommend Consumer Service Company. In fact, they are the…read moreonly company I trust with my Miele and SubZero appliances. Though we rarely have to call upon them, whenever we have called upon them, they have always promptly responded to assess the problem, and have then worked with our schedule to return to make repairs if parts had to be ordered. Recently, one of their employees has been ill for an extended period of time. Rather than just hire "anyone" to take care of their customers' appliances, the owner has taken care of genuine emergencies first, and then everyone else as best he and the remaining staff can. We certainly appreciated knowing that the short wait we had meant we would have a highly quailified technician repair our Miele appliance.!

Contacted Vac-Central for replacement parts for my existing system. Mr. Goggans was extremely…read morehelpful and had all three items I was needing. super nice and knowledgeable regarding the systems. Highly recommend!

Awesome service. Stuart took his time and made sure all Vac system was 100% before leaving. He's…read moreour go to Vac guy from now on.

Kevin is a top notch business owner! Answered the phone, booked an appointment asap, communicated…read morewell and fixed our dryer issue. Honest, pleasant to work with and knowledgeable. Hard to find these days but Kevin nailed them all!!

Kevin is not professional will not correct your issue and he will tell you he will. He is…read morecontracted out by other companies and maybe that's why because he talks bad about them. No patience and no customer service. I would not recommend him. Has an attitude like he doesn't need your business.

Horrible company to work with. our appointment was set for between 3 and 5. i got a call from the…read moretechnician at about 1pm and said he was on the way. I told him I would be there by 2:30. Basically he wanted me to do his work for him and find the model number and sent it to him. I have medical issues that would not let me find the model number (he told me it was probably on the back). After speaking further we agreed to meet at 3pm. They did not show up, nor did they call. I finally called them a few days later, and the reply I got was that they did not want to come out and perform the work that they were contracted to do.

Unfriendly and inadequate customer service. The technicians falsify reports for insurance claims so…read morethe claims are denied.