Great service and comfortable room Will ask for one off the…read morestreet side next time Heated pool was great for relaxing before my in room massage with Erika who was great Breakfast is not included even though it stated that I. The "old" pamphlet in the rooms Cool decor

Nice location and easy to get around, but unfortunately the hotel was very disappointing…read more The property is in serious need of maintenance and renovation. It does not look like the photos online and feels very run down. There were several issues throughout the stay, including things that either did not work properly or clearly had not been maintained. The staff was friendly enough, but not attentive or service-focused. The most frustrating part was when they suggested we had broken the toilet, even though the issue was clearly a small leak from the hose connection and the toilet already flushed poorly. It was disappointing and surprising that they tried to blame guests for what seemed like basic maintenance neglect. Based on my experience, I do not understand the high ratings. The positive reviews and photos did not match the reality of this property at all. Be careful before booking. Overall, the location is good, but the facilities and service do not match the expectations set online. At best, this feels like a 2- or 3-star hotel. I would not stay here again and would recommend avoiding it.

Villa Ganz joins a select handful of remarkable stays--a guesthouse in Entebbe, a ryokan in Kyoto,…read morea bed and breakfast in Quindío--that become part of the journey itself. The understated elegant intimacy of Villa Ganz, nurtured by Yvonne, Leo, Carlos, Rocío, Luis, Ana Carolina, and Marcos, helped make our four days in Guadalajara unforgettable. Our impeccably maintained room--with its comfortable bed and crisp, fine linens--was perfect for recharging before heading a few feet to the dining room for a leisurely breakfast, featuring perhaps the best eggs Benedict we've ever tasted. And though that's saying a lot, Luis's burrata, asparagus, and short ribs one evening deserve equal praise. Throughout our stay, the front desk team was consistently gracious, responsive, and generous with their local recommendations. If I were to list reasons to return to Guadalajara, Villa Ganz would be right at the top. Viva VG!

We were gifted a few nights here at this home turned hotel with a beautiful garden. The service was…read moreexcellent by all staff. Hotel prioritizes no plastic and includes glassware and filtered water for every room. They were conscious about us being visitors and offered recommendations when needed. We went in May and it was hot, yet ice and water, coffee, and even blending our protein shake with soy milk or non lactose milk (without extra cost) was possible every morning. We did not dine more than once on night of arrival yet the freshly prepared ginger lemonades and cocktails were delicious.

This is for a magical evening we had in Mickey's place in CDMX not GDJ. In a beautiful space that…read morewas Mickey's father's butcher shop, we enjoyed an intimate evening of education, tasting very special and unique tequilas and mezcals and amazing food (props to his pal Chef David) as though we were with an old friend. Whether you are a tequila/mezcal scholar or brand new, Mickey weaves history, technique, voluminous knowledge of the world of agave farming, markets spirits production process and stories deftly and authentically, and you will be transported. Our non-drinking teenage daughter also attended and really enjoyed the night. One of the most authentic travel experiences we have ever had in many trips around the world. Do not miss this in CDMX!!!

Once the tour fee was Venmo'd to his wife's account, he no longer seemed very interested in our…read morerequests for our tour. Until then, everything we asked for was possible (traveling by air conditioned van for the day to multiple tastings for Tequilla aficionados and discovering lots of small, unknown brands). That day, a tour guide who has not heard of any of this shows up in her own compact, no air conditioning car. She knew nothing about what we had been told. It was frustrating- we traveled from the US for this special birthday celebration and what was promised should have been delivered. No amount was deducted from the bill for any of this, Mickey couldn't care less once he had received the fee about anything else. Disappointing.

In spite of Guadalajara's rough and tumble reputation, this little oasis felt safe…read more Not only due to the monitored, gated entry, but the ever watchful, bilingual doorman as well as the elevator that wont run unless you have a room key. Dennys and Chili's are right in the parking lot, so go ahead and hit 'em in the middle of the night. You'll be fine. A beautiful park stuffed full of more fun things than I've ever seen in a park is a short walk away. Entire families spend really high quality time there watching their lil muffins on the trampolines, the skate or bike ramps. Totally worth spending a day there wandering around, even if you're flying solo, as I was. Fortunately, the park closes at 6, so you'll have plenty of time to high tail it back to the sanctuary of your room or the exquisite outdoor pool. A fun little mini vacay wrapped up in a big one!

Room is clean, modern but too pricey ... staff was ok,, restaurant on site and close to airport…read more Room with lots of space and clean. Shuttle available so that's a plus....

Mediocre stay! It started out at 96% until everything started unraveling in the room from the patio…read moredoorknob fell off in my hand. Then, the dust issue in the room for like 18 days because the room was not cleaned properly or floors mopped. Patio had dirt on it, too. it's as if they didn't know they were renting out this room to a guest. Room was not checked beforehand of readiness. I spilled something and wiped it up to to see black dirt on the towel. Omg, yuck! I booked this hotel over a commercial hotel because of the art and the pool which was out of commission for most of my 22 days and opened 4 days before I left. Pool was empty and under construction my whole stay. Unacceptable! The Sales team is a joke and not helpful especially, Mr. Oberd. He's only helpful when requiring your help with undoing Booking.com so he doesn't have to pay a fee. I lost 22 days credit with booking.com because I thought he was nice. I came to him later regarding my nosebleeds from a dirty, dusty room where even the coffee pot had to be replaced because of dirty gunk coming from the pot which made me sick for 2 days. He abandoned my concerns, which prompted me to go to the General Manager. The photos of the room are decent, but deceiving. The room has no mirror to view before you leave your room so the only mirror is on the elevator. Yep! The walk in closet has enough space to put a mirror, but nope. Makes too much sense. The best part of this experience was Noe and Jay the gate keepers of this establishment. Who work diligently to ensure that the guest have a great stay, and anything you need to know they'll inform you from Tours, bus routes T-11A info hotel to moving around easily in Guadalajara. I had booked November to give them another chance because they did try to correct most things in my room, but I sat on the lobby floor in front of a door that was concealed and a very rude accountant consult; Delia Gutierrez stepped in between my legs to enter this door and never said discuple or perdon which mean excuse me. I was applalled that a management employee could be so disrespectful to a guest. I was doing something important on my phone and this interrupted what I was doing and because the Wi-Fi is crappy I lost the work I was doing and she never apologized when I addressed her rudeness. Then, with the GM feet away I informed him and all he can say is she doesn't speak English. Excuse me, is universal. I stayed (3) days at a VRBO which was very spacious, clean and nice so that I could relax. If GM management would care a little more about his hotel, it has the potential to being a fabulous hotel if they cared more and fix these simple and small things in the rooms and even dusted the Artwork which is filthy dirty. I can believe they would have an enormous amount of artwork and don't do upkeep. in the lobby is even a Pablo Picasso painting. The best part of this hotel outside of Noe and Jay is the Breakfast/Cafeteria. I give the breakfast staff and food 98%. They did remove the cracked and chipped coffee cups that I cut my lip on which was unpleasant every time I went out doors into the hot sun the cut was burnt by the sun causing me great pain. Everyone at the front desk was helpful, and pleasant outside of a young kid Paul who spoke English but thought the hotel was a joke or playground for immaturity of sorts. I addressed him on it because I'm like why say you don't speak, and you speak English well enough to communicate and help guest. I don't get it. The hotel take international money, dineros but only have 2 people who speak it fluently to communicate. I had business in Guadalajara, and had only 2 weeks to learn some Spanish but in my meeting they had someone to interpret / translate for me. Also, I had a translator downloaded onto my phone. Guadalajara, is a beautiful and very friendly place to visit on business or vacation. In Centro, the natives were so nice to me and helpful. I walked the streets to the supermercado; Soriano's, Starbucks, Farmacia, Waldos, Walmart, and Casino, or many restaurants in the area. The Hotel is located in a very prominent area with lots to do. I found most of these places but the 1st two times I got lost. Also, Jay and Noe told me where I was. Uber, is a great help in Guadalajara if you find yourself lost. Plus, you only pay Mexican pesos. So, download Uber its a great help. Restaurants in area: Oh la la, Waffles de Cafe, New York Delicatessen near Rotunda on Ave Chapilita, La Pasta on Ave Guadalupe, Taco Fish La Paz, Empandaza bakery in Centro. In Centro off Ave Independence is a food/fruit market for locals, and eateries for locals to sit and eat. Foreigners do stand out, but crime in Guadalajara is very very low so no worries just behave maturely and you should have no problems. Most people hear even if they don't speak English they are very proud hardworking people. I wish they fix the small problems at this hotel because it's a gem.

Great hotel for what is...relax and recovering Not for…read morevacationing but great what's it's for Thank you fall great service especially ceci for cleaning our rooms miguel angel porter for great attention and also great people at front desk

I'm in love with this place!…read more First time here and I fell in love with it. This is located in Tlaquepaque. Magical town. This place is very traditional looking. I came here to stay because it was the first time my Mom comes to Mexico and I wanted her to have an amazing experience that feels authentically close to the Mexican culture and for our surprise it was the Mexican culture inside of a hotel. It's small but full of color, personality, and warmth. The people who work here are amazing people. They are sweet, friendly, accommodating, helpful. I can keep going. The rooms are cozy. I grabbed a package where the breakfast is included. Breakfast start at 7:30am and ends at 11:00am. Luis is an amazing gentlemen. Always helpful and friendly and willing to provide you more info on the breakfast you are interested in. PLEASE try "Cafe de olla" is made by Luis. He makes it so delicious! The American coffee is really good. The breakfast is full of flavor and love. "Nico" my friend Nico! I he is the most humbled person I have known. He is very helpful and willing to help if you need it. Even tho I have family here I will come back and stay because it was an amazing experience. If you come to Guadalajara, Jalisco. Please stay here! Is a small place but so worth it. You won't regret it at all. Nico and Luis! You guys rock!

When our plans changed and we needed a place to stay for the night, we considered some of our…read morefavorite locations in Guadalajara, but we decided to stay in Tlaquepaque and choose La Villa del Ensueno. This charming former hacienda is stunning. We stayed in room 1 on the ground floor and the artisanal look and charm was evident everywhere. We were greeted promptly after figuring out where to park the car. Tip 1: If you're driving, drive up to the hotel, check in and then park across the street in the gated garage. There is no valet service at La Villa de Ensuenos, so you'll need to get your luggage and walk back across the street to the hotel. The rooms are very nice. They are beautifully decorated and have everything you would need. Tip 2: There are no mini fridges in the rooms. We were given a drink coupon for our first night and a breakfast coupon for the following morning. The courtyard, pool area, La Collection, and the eatery area are exquisite. You don't feel like you're in Tlaquepaque or even in a city. It's so quiet and refreshing. My wife was thoroughly impressed which doesn't happen very often. In Room 1, the AC unit did make a lot of noise and our bed as with most beds in Mexico was extremely firm. The hot and cold water in the bathroom worked and had excellent water pressure. We also like the little card from Mari who was are assigned housekeeper. Breakfast was delicious. Our waiter spoke both Spanish and English. They made accommodations for me as a vegan which was very nice. My coffee was hot and not weak. My wife ordered a child plate of pancakes and a side of fruit. Tip 3: Like everywhere in Mexico, the beans are fried with Manteca or pork lard. We will stay at La Villa del Ensueno again and look forward to enjoying more of the amenities.

Amaya was excellent!! She catered to our needs for simplified Spanish for our student Habla…read moreLanguage Services brought for an immersion experience. The tour was loaded with historic and gastronomic information. We learned the history behind many of these typical dishes of the region.

My wife and I along with 3 of our grown daughters spent a most delightful afternoon with Amaya…read moreexploring the local food and history of Tlaquepaque! Amaya was wonderful in her presentation and pace as we explored, learned and ate our way through the markets, plazas and restaurants. When it was over we all were very satisfied with the tour. My only regret...I wish I had given Amaya a bigger tip !!! She deserves every peso. Thanks for beautiful day in Tlaquepaque !