After reading all the positive reviews I was very excited to have Lisa as my doula. We had a phone consultation during which I expressed that I am looking to have a natural unmedicated labor and needed a doula to support me if I start o doubt myself during labor. She was receptive and friendly. She explained that her package comes with 2 two hour consultations prior to delivery, unlimited phone/email support, and actual delivery regardless of how long it takes as well as couple hours after the delivery. Everything seemed to make sense, I signed the contract and gave a deposit of $850. We went ahead and scheduled the first consultation. The same day we had the consultation scheduled for I had an appointment with my midwife who informed me that the baby was breached and if it didn't flip I would have to be scheduled for a c-section. As you can imagine I was shocked that all my plans for a natural birth were about to go down the drain. When we met with Lisa and I expressed how frustrated I am, she said she understands my frustration, but there are still things I could do in order to help the baby flip. After this, I have been trying anything in my power (exercises, moxibustion, acupuncture, pool, chiropractor) but nothing would work. Given that one hires a doula for a moral support, I was expecting that Lisa would follow up with me at least once to see how I am doing and see if I need any support or advice. But no, I didn't hear from her up until it was a time to schedule the second appointment (it seems to me that all that she cared for is that she follows her contract and not helping me or guiding me when I needed the support). When she contacted me to schedule the second consultation, I said that I would like to see the midwife first to know if the baby flipped by any chance. The same day I got the confirmation from the midwife, I contacted Lisa to inform her that they have scheduled me for a c-section. I then asked her what would that mean in terms of her services as they would not allow doula in the OR. She said that she could add a postpartum visit, so I don't feel like I am paying for nothing. I explained that I expressed from the very beginning that I need a doula for support during labor, not after (and not to mention that 2 consultations and a postpartum visit for $1700 is unreasonable). I said that it makes no sense for me to utilize her services in this case, but I do understand that she invested 2 hours of her time during the first consultation, so it would only be fair that she is compensated for it. She agreed and said she will think of a reasonable amount and refund the rest. Time went by and I haven't heard from her nor did I receive a refund. Then I texted her after giving birth and she didn't reply. I called and she wouldn't answer. Then I attempted to call and text her again and again and she is ignoring me. It is very surprising and disappointing how she handled my situation. Instead of communicating and solving the issue she took the money and disappeared. She requests payment through Venmo, so conveniently enough you cannot dispute the transaction. She might be a great doula (based on other reviews, but you need to be aware if something goes wrong you will be on your own). It is unfortunate that she chose a short-term gain over ethics and reputation. read more