My parents have lived there for about a year…read more My mom fell getting into bed early one the morning. She pressed her emergency button and it took almost two hours until someone responded. Luckily she was not seriously injured and was discharged from the hospital the same day. The executive director and I discussed this and the system has been tested and modified and her pendant will be checked. The dryer has been replaced once (with a used one from another apartment) and still takes hours to dry a single load. This is very stressful for her. After discussing with the executive director, the setup will be replaced and technicians will be in to check the installation. Maintenance requests are an issue. I am not sure if the requests are being entered correctly or are being lost or if there is an issue with how they are being communicated. The cleaning, dining room and front desk staff are caring and try to help. I am more comfortable after a discussion with the director, time will tell.

I just spoke to Kimberly Ensign the director at Waterford. She had asked the director of nursing to…read moregive me a call and it had slipped her mind. She was very apolgetic and she said all of my complaints have been reviewed with the staff and my mom would receive much better care. My mom was telling the staff that they didnt need to help her she could do it herself. She didnt want to inconvience anybody. All is well and I'm sure there will be much improvement now that these issues have been addressed. Thank you Kimberly for all of your help.

Doesn't care about employees, can't keep any nurses, especially on WestPark wing. 30 residents to…read moreone nurse. Pass meds, treatments, wounds, VS for everyone, BS and don't forget your rounds. No team, just individual players over there. They try to play nice until you get in there, that's when all the attitudes come out. I only met one person that was and showed compassion for the staff.

Nice clean place, good therapy if you need it. The staff are friendly and attentive. Rooms are all…read moreprivate. Place is quiet for rest. It was a nice place for a long respite for family to take a vacation. Food is good but basic meals of meat / potatoes / vegetables /soup /desserts. People are always willing to help you if you need assistance.

These last 2 years have been so intense for myself and my 78 year old mom and my 85 year old…read moredad...they were once super active but my dad's health changed..He was once in charge of the Cleveland field office of the FBI... Well they have had thee very BEST life...and when they were no longer able to live alone I needed a place that was comparable to the FIRST CLASS style of living that they were accustomed to...WELL MAPLERIDGE HAS BEEN OUR SAVING GRACE...from the very home Iike atmosphere to the extremely caring staff that have looked out for my parents like they were their own to the most beautiful grounds ever...The food is delicious and menus vary..and by Farrrrr the ACTIVITIES ARE AMAZING...FIELD TRIPS TO RESTAURANTS ...BOAT TRIPS...BARBECUES...I LOVE PLACE...my Dad passed April 23...one of the worst days of my life...MAPLERIDGE has buffered the blow for my mom and I...they have loved on us so much that my mom will remain here and we will continue to thrive...I LOVE U MAPLERIDGE

I like the small cottages, which promote a family-like feel. Thank you Maple Ridge for taking…read morecare of mom : ) .

this is a horrible place. my mom who was recovering from covid..84 yrs old was left in a diaper,…read more she was raw. my friend who is there now...is dilerious ...has fallen several times....doesn't get meds for her broken arm on a regular basis...breakfast consists of oatmeal with nothing on it...not even milk. this woman is a medical person who knows her stuff....they need to close this place we transported my mom out to hillcrest where she did a complete recovery

If you care about you family don't put them in here, my mom was in here for rehab and it was a…read morehorrible experience. My mom would ring her bell to get help several times and no one would come she would have to yell to get help. She would be soiled for hours with no help. The director was super unprofessional as well he hung up on me when I was expressing my concerns. The staff give zero f**ks. And as soon as her insurance wasn't putting out enough they wanted her out as soon as possible and tried to send her home with none of her equipment there yet. Every time we would visit the stench was horrible you could see residents in dirt clothing and it was messy.

I am a resident at Heritage Of Lyndhurst. They have made so many positive changes. Dani is the…read morebest! The food, the atmosphere, the management team all so much better. We actually come out of our rooms, and it is always a good time, I have to say hell yeah I like it here now. Glenn Kellogg

From the owner: Our staff fosters a warm, family-like atmosphere where residents can live safely, independently,…read moreand joyfully. With transportation, nutritious meals, and social engagement, Heritage of Lyndhurst is a community built on dignity and comfort.

Aberdeen Crossings offers a very caring staff and welcoming atmosphere. I would definitely consider…read moremoving my loved one here.

Awful experience, awful care, constant mistakes with medications and billing, no responsibility for…read moreactions, refusal to communicate with families.