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    Recommended Reviews - CareCore

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    5 months ago

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    Governor's Village by StoryPoint Group

    Governor's Village by StoryPoint Group

    3.7(3 reviews)
    9.8 mi

    Steadily declining care, lack of staff and high tolerance for poor employee and agency work ethic…read more Unkept promises. Lack of communication. Rising costs. Family members doing most of the work they are paying for.

    My mother has been a resident in the Memory Care Unit of Governor's Village for about a year and a…read morehalf. The building itself is always clean, homey and well-decorated (non-institutional). Much thought has been given to creating a pleasant experience for visitors and residents alike. Garden areas are wonderful during spring, summer and fall for walks, bird watching, gardening. There are plenty of events, celebrations to meet various interests/abilities. They have just built a new addition which was handled in such a creative, thoughtful way -- residents' lives remained normal and calm despite construction. Plus, it is beautiful! Most important, I am thrilled with the level of care, concern and genuine affection/compassion the staff provides and exhibits toward my mother, as well as the other residents. Patience, understanding, creativity and sense of family are very evident whether a resident's family member is present or not. Nurses and caregivers have gone out of their way to meet my mother's needs and mine as well -- so I'd don't need to guess how she is doing. They share anecdotes of what she's said or done during the day; if she's happy, sad; ate well/or not so well; was up all night or slept well -- without my asking. This is very important to me as her primary caregiver. They are truly extensions of me and do it better than I ever could at this point in her journey. We are both blessed to have found such a wonderful place for her to live.

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    Governor's Village by StoryPoint Group
    Governor's Village by StoryPoint Group
    Governor's Village by StoryPoint Group

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    Highland Pointe Health & Rehabilitation Center

    Highland Pointe Health & Rehabilitation Center

    1.5(2 reviews)
    11.3 mi

    This place needs better workers in it i will never put my loved ones in it the don't care about…read moretheir patience. they don't take care of the patience's like they should be they don't help them when they need it and never calls, they family when something is wrong with them my friend's mother has been sick for a long time and they won't call or tell him anything. how can they let someone's sugar be in the 500 and do nothing about it I'm so frustrated with the nurses treat people that way if that was, they loved ones they would treat them better all of the nurses there needs to be fired and never have a job has a nurse so please don't ever, but you're loved one in this crappy place it is disgusting place. they need to learn how to treat their patience's. Thank you. Cathy Henderson

    Do not, under any circumstances, send a loved one to this facility. My family member went there for…read morerehab after hip replacement surgery. She never left her bed until I complained. Then they dressed her in clothes from the lost and found despite having her own clothes. Taken to rehab in a diaper and a t-shirt. Never bathed. Untreated bed sore. Sent to an orthopedic post op appointment with no shoes. NO SHOES! Worse yet, bed had no rails and she is on blood thinners. This was a tragedy waiting to happen. She spent 10 days in this hell hole. Couldn't remove her fast enough from this sub-standard facility.

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    Highland Pointe Health & Rehabilitation Center
    Highland Pointe Health & Rehabilitation Center
    Highland Pointe Health & Rehabilitation Center

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    CareCore - occupationaltherapy - Updated August 2026

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