My favorite local Mexican spot! Great food! Nice staff! Great value! I love the happy hour…read moremargaritas!

Very disappointing experience at El Cerro…read more Unfortunately, this wasn't just a bad visit. The quality and service have been slipping for a while now, and I've continued coming back hoping things would improve. This visit was the final straw. The problems started before the food even arrived. We were seated in what felt like the loudest and most crowded section of the restaurant, despite there being plenty of open tables elsewhere. I asked if it would be possible to move to a different area and was told someone would check. After waiting quite a while and never hearing anything back, I finally had to ask again. At that point, we were told we could move to one of the open tables, but the interaction felt dismissive, as though we were causing an inconvenience by asking. Unfortunately, the experience only went downhill from there. I ordered the Arroz con Pollo, and when it arrived, it had very little cheese on it (see photo). For a $17 plate, it needs to have at least a fraction of cheese on it that you can see. I asked for cheese on my meal because it did not come out the way it normally does. I was not asking for an extra side order. I was simply asking for the dish to be corrected. When the bill came, I was charged for the additional cheese. I explained that I should not have to pay extra for cheese when my meal had come out with little to none on it in the first place. I even offered to show the photo of the original plate, but that was ignored. Instead, I was told that charging for a bowl of cheese is their standard policy. What frustrated me most was that the server had never even seen the original plate because someone else delivered the food. Yet when I explained that this was not how the dish is normally served, I was told it was normal. As a longtime customer who orders this meal regularly, I can confidently say otherwise. There was no apology and no effort to understand the concern. The issue was never really about the charge itself. It was the attitude and lack of customer service throughout the entire visit. It's disappointing because this used to be one of my favorite local restaurants. Unfortunately, the food, service, and overall experience have steadily declined. After this experience, I don't plan on returning.

Stopped in for lunch. Crowded which is a good sign. Seated promptly. Staff very friendly. Quick…read morewith chips,salsa and a variety of other sauces ranging from refreshing to damn that's hot!! Plenty of selections on the menu. Staff very helpful with suggestions. Neat restaurant that doesn't make you feel like you're in a Mexican restaurant with the music blaring. Food quick to arrive and fantastic!!! Their mole sauce is alone with the drive. Portions were large as neither of us could finish our plates. Definitely recommend and we will be going back!

Trio Fajitas: beef, chicken, and shrimp were great…read more Black beans and rice were great. I also really like the salsa. They serve you a large drink, so there's no need for a refill. Nice ambiance too. 10/10

My GoTo for dine in or grab a to go. Great taste, good portions, friendly folks, huge margaritas,…read moreand never a bad meal.

PLENTY OF PROTEIN!! I ordered the Chimichanga and Steak &…read moreChicken Fajitas through Uber Eats. The Chimichanga was a bit too simple as it just tasted like a tortilla with unseasoned chicken. The Fajitas had a very American taste to them making them average. The impressive part was the amount of protein that was included. The fajitas can easily feed two especially with the sides and chips included. I would order the fajitas again. Overall, if you want a good value of protein, give this place a try.

Great addition to Newport! Extensive menu featuring a mix of traditional and typical Mexican food…read more(burritos, tacos, fajitas) as well as some unique but more authentic offerings that we don't often see on other menus (Gorditas, sopes, flautas, and various fillings and toppings). Do not pass up the Platanos con Crema!!!Delicious. I enjoyed the Tostada with picadillo as well. We ordered the Gordita de Asada (I'm a little particular about the fat texture from meats and this one had some chewy pieces), the Sope de Chorizo, Tacos de Birria, and Flan for dessert (just okay). Service was friendly and we enjoyed our meal overall - will definitely be back to try more!

The empanadas are so delicious!! Definitely reminds me of home cooking, not the corporate bland…read moretasting empanadas that are in other places. Highly recommend for a tradition home cooked empanada!! The tacos de Birria are amazing as well!! They sell by one only and not a combo of 3 which is understandable because they are super filled with beef!! And it's women cooking!!! They know what they're doing!!

Seriously. This restaurant makes me want to move to Kentucky…read more We entered, were seated and handed menus. It was explained that we would order at the counter but food would delivered. When we went to the counter we enquired about the frozen margaritas. Apparently they have about 8 different flavors on tap. The kind muchacho poured us samples of quite a few flavors. Oh so good. We ended up with a Dragonfruit and a Mango frozen Margarita. Everything was delivered really fast once we placed the order and they checked on us frequently. The place closes at 9 PM - we had arrived a little after 8, but they never rushed us to finish and leave. If I ever fly through CVG again, I will make sure come here again.

You order from the counter and buy chips and salsa extra from the meal…read more So more like fast food than dining!

Recommend!…read more Atmosphere/vibe is very fun. Our server was friendly and helpful. The food was terrific. I had the Torta Tropicana, the bread was light and the grilled chicken, chipotle sauce and blend of Mexican cheeses was fantastic - a must try.

The tacos are decent but the tortas are mostly bread. Margaritas are made with orange juice…read more The biggest problem here is that the staff will overcharge you. The restaurant has signs about specials and happy hour, but their staff does not apply those discounts to the bill. In fact, you have to walk them to the happy hour and/or special signs and explain it before they will reduce your bill. Not cool and horrible customer service. Train your staff better so your customers don't have to.

Great food, good service, and fun day of the dead theme atmosphere! Certainly a family friendly…read morerestaurant with a large variety of Mexican dishes. I was not the biggest fan of the chips and salsa (what's the best store-bought to ) the guacamole was mixed with their pico de gallo and wish there would have been more of it. However, outside that, the food was amazing and did not disappoint. Our server was kind and accommodating. I really loved the art and beautiful portraits taking up the whole wall (see the pictures I took). It looks like they do live music but I have no idea what days this would be. I hope I can be back on a day with a live band.

If this is your idea of salsa, then this is your place. Pure tomato paste, margaritas taste like…read morepeach schnapps. We didn't end up eating there, but their flan was good. Oh and no AC,it was cooler outside than inside the restaurant.

La Torta was absolutely amazing. Every single thing I've had there was Beyond Amazing. Not a bad…read morething on the menu, food, alcohol, desserts all all absolutely fantastic and beyond amazing. The staff are always nice, and really kind. Like my lord. Also the ambiance was fantastic, the Lucador decor is great.

We had the MOST fun celebrating my daughter's birthday here. They spoiled her! The menu has tons…read moreof great choices and everything we ordered was amazingly delish! The food, the drinks - I want to return weekly to try everything on the menu! And each of us wants to return on our birthdays!

After attending the NKY Pride Fest me & hubby got hungry. We saw Chipotle or this spot. I wanted…read moreauthentic versus basic Mexican food. We arrived and were serviced immediately. Our server, Enma, was very friendly, professional. I ordered the chicken fajitas and a horchata. Hubby ordered the taco dinner & coke. The food had flavor & was delish. Even the chips and salsa were good. Good Mexican music playing overhead. The men's restroom could use some sprucing..graffiti, non-working urinal, broken blind, basic-dreary decor needs updating today. Enma hug us and was very compassionate about her work...see her when eating here!!

Looking for a mid week happy hour stop to have margs, chips, salsa, and good conversation with…read morefriends. Look no further than El Rincón! The size of the margaritas alone are worth the visit but you will be greeted with so many smiles and generosity that you will want to return every week. Definitely check this place out when you are in town.

Good food, service, and price. Had 10 family members there for dinner, everyone was pleased with…read moretheir meal

Food was great. Service was attentive and kind. I enjoyed my lunch and margarita. I plan to be…read moreback. It greatly surpasses other Mexican restaurants in the area.