Edited to add more info after the owner's response: I am out $300+ and my hair looks awful. I…read morerespect that your stylists get paid by commission, but in this case, no commission is deserved outside of the generous tip I left. I deserve to be refunded, period. - This was my first visit to Southern Roots, and while I had high hopes based on the stylist's reviews, my experience unfortunately didn't go as expected. When I left the appointment, my hair had been curled, which can easily mask issues with color or placement. It wasn't until I straightened it two days later that I saw the actual results, and it was clear that the outcome didn't match the inspo photos I shared or the conversation we had beforehand. I reached out right away with photos, and while the stylist responded kindly and offered to fix it, I ultimately decided I wasn't comfortable with another appointment. I was then told the salon doesn't offer refunds, and instead, the owner, who I did not book with would be the one to do the correction. As a first-time client, this doesn't sit well with me. I don't feel comfortable going back, and I don't believe I should have to. I am not asking for anything beyond a fair resolution, and a refund would allow me to go elsewhere and have the issue addressed by someone of my choosing. Out of respect, I won't name the stylist - I don't believe this policy is hers, and I know she's done great work for many others. But I do think the salon's refund policy and how this situation was handled deserve to be shared. I'm including photos (the inspo pictures and my result) so others can make their own judgment. I always prefer to handle these things privately, but I also believe in transparency, especially when your first experience as a client leaves you feeling dismissed.

I had healthy beautiful hair, got it done here and I don't know what the girl did but my hair is…read morecompletely fried and dead. The price as well, crazy horrible work. Will never go back

Not enough positive things to say about Raimey! I have been going to her for years. I currently…read morelive in Baltimore and still make the drive down (7hours) just for her to do my hair. That's how much I trust her. The rest of the team is so accommodating and friendly too!

Marnie always nails it!! Everyone there seems so nice and they have excellent customer service.read more

I LOVE this salon! Isabella did a fantastic job on my hair. She kept my length while cutting off…read moreall my dead-ends and now my hair feels phenomenal and dare I say looks that way too. The price is better than most around here and with my texture hair it's hard to find a hairstylist that knows how to style and cut my hair. I definitely recommend this place and seeing Isabella!

Isabell, you're amazing. I have no other words but those. My hair has never been is better handsread more

Thank you so much to all the lovely ladies at Stacy & Co. They got me right in to fix a botched…read morehigh light job and I am absolutely in LOVE with my new hair!!

Let me start off with Jessica, the owner's daughter, is one of the most unprofessional stylist I…read morehave ever met-and she wasn't even mine. My friend and I were very excited to try this place out because it looked so cute and had great reviews. We were both getting our hair colored and cut. The first two and a half hours were enjoyable, we all were laughing and joking, having a good time. Where it all went downhill was when Jessica turned my friend facing me and all I could see was a half inch of red hair dye stained all around her forehead. I asked if that was normal with what I am sure was a terrified look on my face. Both Jessica and my stylist, Margo, tried to blow it off and tell me and my friend that was normal and she could just "go home and use make-up remover". I should have spoken up more but was still in the process of getting my hair done. Margo did a great job with my color (but I found a color stain on one side of my head too-not near as bad as my friends) but my hair was not straightened well at all and I had to have her even it out in the front. I stayed pleasant and professional up until the point that they tried to hand me business cards for the next visit (my friend had already left) and I politely said that I did not agree with what the stain on my friend's head and how they reacted to it. That's when my friend came back in and showed them how bad it was. It took us pretty much arguing with them about it not being ok that my stylist, Margo, finally took out some wipes and tried to remove some of the stain. After speaking briefly to the owner about my friend's unhappy experience, we left. Shortly after we left Jessica called my friend and stated that it is "normal practice" for her to "leave an even line of dye on a forehead to avoid being completely obnoxious". What should have been a fun, enjoyable girls' day ended up a frustrating experience. We will never recommend or return to this business. I honestly feel the good reviews must have been from family because it seemed as not only the owner and employees but customers too-were all related or childhood friends. I have attached two pictures. 1. The cut and color I requested on the left, what I got on the right. 2. The dye stain on my head they let me walk out with-not even half as bad as my friends!

10/10 recommend Ms. Alexandria at styles & smiles. she is amazing at what she does. My daughter had…read moresuch an amazing time & I love that it was made a good experience for both my daughter & I. The certificate and first cut is such a thoughtful thing to do for those parents that love having those memories to hold onto. I will definitely be going back for my cut. Thank you!

She was really quick, and professional. My son was not the easiest to let her cut his hair, and she…read morewas able to maneuver around him. He cried the whole time and moved around but she was able to cut his hair. She was really good at getting around a difficult situation and very quick.

Definitely not the place to go for any kind of spa treatments. Visited this place a while back…read more Booked my appointment short notice. I needed a pedicure for two with hot stone leg massages. This was the only place that could get us in... The salon itself is unique. Kitschy diner shop decor, random stuff everywhere... If you are looking for a peaceful salon/spa like setting then trust me when I say this definitely isn't it. The pedicure room was super small, the room made me feel like I was in a broom closet more then in a salon or spa. The girls performing our treatment were nice at least & offered us drinks, soda. As they were about to wrap things up I reminded them that I had asked for a hot stone massage. They had no prior knowledge of this. So, that led to them bickering a bit with the manager because neither one of them knew how to perform a hot stone massage. Well, they finally came to the conclusion that they could just "figure it out." I would later disagree. The stones they used were so small, pebble sized and were not hot at all! The massage was weak and very rushed. I love a good hot stone pedicure massage so I was pretty bummed to have this one turn out so poorly. In conclusion, I'm not sure who would enjoy this salon but it's not a place I'll be going back to or recommending to anybody I know.

I have been going to Misty's for over ten years. They know me by name and the service is very…read morefriendly. The decor is old fashioned with old coca cola memorabilia and even a life-sized Elvis. I get my hair done here and have been satisfied with my results. I know others who have talked positively about the nail care, make-up services, and hair-coloring service. Definitely the only place I would go for hair care.

I visited today while staying with family. Kelly took me right away and I love how sanitized this…read moreshop is keeping it during COVID19. Kelly was amazing. She made a way out of now way with my eyebrows. She took her time, was very professional and discussed options for tinting and micro blading services. I only did threading today but I love it !!!!!! I love the outcome. Shaped and full. Can't wait to return.

Mrs. Jay is TERRIFIC!!!!!!!! First time getting my eye…read morebrows threaded, she did a perfect job. She listened to what I thought I wanted and used her creative expertise to make them better than I thought I wanted :) She trimmed my hair and evened out parts of my hair I had no idea were so uneven. Absolutely wonderful gal with great expertise and service Thank you Mrs. Jay!

I'm so happy with how my hair turned out! Honesty is such a great stylist. During my time here I…read morefelt comfortable and relaxed. I love that they offer neck and shoulder massages with essential oils! They offer coffee and water too. Right next door is a coffee and pizza place that you can order if you get hungry and they bring it to you. Couldn't be any happier!

Nicole Finney at Hair N Motion in Jacksonville met with me for a consultation and scheduled a color…read morecorrection initially quoted around $250. I ended up paying $486. I contacted her after 3 shampoos in 3 weeks because the color ran down the drain. Nicole then covered my hair with another toner. I used the shampoo/conditioner Nicole gave me. No blow dryer or curling iron. Nicole reaches out to me a couple of weeks later. Originally Nicole wanted more money to fix my hair. I argued $486 and 6 shampoos and then she said she would "do whatever it takes to fix my hair" at no charge. She said she would also contact the salon owner to let them know what was going on. That was January 13th and I never heard from Nicole or Hair N Motion. I am a retired Grandmother and saved up money and researched. This is my first visit to a salon in 20+ years and my hair is destroyed and so am I. I have never posted a negative review of anyone. But now it's not just the horrible condition of my hair but to be treated this badly after spending almost $500.

I have lived in Jacksonville for three years and I have never had a haircut experience like I had…read morewith Lauren :), she took such great care of my hair but apart from that she was very welcoming, 100000/10

Did a fantastic job moving up my extensions! Very knowledgeable about her practice and very helpful!read more

CURLY HAIRED PEOPLE. Pictures included... If I could do zero stars I would!! I walked in and gave…read moreher three pictures as a reference, she looked at me and said "bangs not pretty with curly hair" honestly should have just left right then and there, I told her again that, that's what I wanted and she ignored me, when she said she was done it looked like she only cut my bangs and I said I wanted more layers and this woman literally cuts straight across, I'm not a hair dresser but that's wrong!! I gave her pictures and she butchered my hair I would have rather her robbed me than butch my hair. She was rude and had no care for what I wanted, she didn't even wash my whole head, she washed the top and that's it, I had to call and go to this other place to get my hair fixed

Every time I go I always leave happy! Love the kind A lady that works there ! She always give me…read moreexactly what I ask, though I have gone one time where a different woman cut my hair and I was not so pleased. Just depends on what your looking for. If your a man and getting a cut I recommend t