Excellent shoe repair. My shoes weee repaired quickly and with high quality. The owner is very…read morepleasant and professional. The price was lower than I expected and I got my shoes back polished and shined. Will definitely use again.

They offer good service at a decent price. It is hard to find a good shoe repair place these daysread more

Always the very best service for all things equestrian! I always take my dressage boots in for new…read morezippers. The zippers always last and never fail at a show. Excellent repairs!!

Fred is an absolute magician! Fixed a Birkenstock I thought our puppy had destroyed - and he…read moredelivered it way earlier than initially promised. And very fair price too. Highly recommend!

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

Impeccable workmanship! Mr Ercolino is extremely professional and a true craftsman who knows…read moreexcellent shoe work.

TLDR: do not go here. He painted my cotton Dior wedding shoes without my consent when asked for a…read moresimple cleaning. I took my wedding shoes here after getting a recommendation from my dry cleaners. My shoes had gotten a little muddy on my wedding day. I brought them to Mr. Ercolini, told him they were my wedding shoes and asked if he thought he'd be able to clean them. He said he would try. I said that's fine and paid the $45 and left my shoes with him. When they were ready I picked them up, he handed them to me in box and I went to my car and looked at them and he had painted them. I called my husband in shock and reevaluated them at home to see how bad they were. They were terrible. They were patchy and chalky and discolored. I called him immediately the same day and asked him what he did, what products he used and that he painted my shoes which we had not talked about. He called me back claiming the humidity might have done something and that that was all he would say over phone and asked that I come back so I could show him in person which my husband and I did. We showed him the shoes and explained why we were dissatisfied. He offered to try and remove the paint. We agreed to allow him to try and rectify it. When we went to pick them up again there was still paint splotches on the shoes. They still looked terrible. When we pointed this out and voiced that it seemed he'd done irreparable damage he got very nasty and tried to gaslight us and push us off on another shoe professional. He said we were overreacting about a simple pair of shoes that don't matter. My wedding shoes. He denied there was still paint, he denied that he ruined the shoes. I told him I never consented to him painting my shoes and that he should have called me to confirm before doing a process we had not agreed upon. He did not stand by his work and he did not even offer the refund of the $45 service let alone the damage to the product. The entire experience was appalling.

Always gone to get whatever shoes I needed repaired because I know they will get the job done with…read morethe best quality and fair price! I won't go anywhere else.

I was recommended to this business to fix a zipper on a large suitcase that I was about to toss…read more The owner was friendly, and the price was very reasonable. It took a few days, and he did a great job.

If Mr. Byrum ever used to care about the quality of his work, he doesn't anymore. Maybe he is tired…read moreof doing this after 50 years. Maybe the quality of his work has always been bad, but he has enough customers who don't know any better. Maybe, he is incapable of recognizing how bad his work is. I recently took a pair of brand new leather boots and a pair of lightly used, clean and conditioned leather dress shoes that have satin laces to get a rubber half-sole applied. Not only was the work done extremely unprofessionally, but my boots and shoes were returned dirty and stained. The half soles on the boots are uneven. The bottom surface of the shoes was excessively and unnecessarily removed behind the half-soles on both pairs, but especially the boots. The brand new heel on one boot was even damaged on the corner! The cherry on top were the black stains left on the satin laces of the dress shoes. I can't buy replacement satin laces in the correct shade of green anywhere to match these shoes in case the stains do not come out. When I expressed my dissatisfaction and asked for a refund, I was met with denial, refusal, and responses of, "I don't give refunds, that's how I do everyone's shoes." He took no accountability. He charged me $130. I would not bring anything that you care about here, unless you want to pay to have your possessions mistreated. If he can't respect your shoes, he can't respect others or even himself. Sad.

Arthur saw the shoes which were like ballerina shoes or Capezio's. They had injection molding on…read morethe bottom of them. He said he could not resole them, but to try Camody's which I had already done. (Camody's price was twice the price of the shoes which I have never worn!)

I dropped off 2 pairs of shoes to have the heel tips replaced in early spring and I just got them…read morelast week. The gentleman behind the counter was rude. I almost fell over when he said my bill was $46. I could have bought new shoes for that price. I will not be returning.

John's shoe repair shop no longer does repairs. The owner is focused on the sale of orthotic shoes…read moreand sneakers. A great loss!

Excelent And personalized service with kindness my wife and me…read morerecomend this Orthopedic store for everyone in need of good service.