First, this place operates like a Swiss airport--meticulously clean, always on time, and flawlessly…read moreefficient at every step of the process. During busy times, there's even someone in the parking lot radioing ahead to the counter to announce your dog's arrival and prepare the team to receive them. They greet your furry friend with open arms and come equipped with a grooming history card to check if you'd like any changes. But honestly, why would you? These experts know better than I do about all aspects of this process, and for that, I am truly grateful. When it's time for pickup, a friendly call informs you that your dog is ready, returned to you gleaming and gorgeous, accompanied by a debriefing of any concerns. They are my first-line defenders when it comes to Saydee's overall health, including her body, teeth, fur, and ears. Appointments can be challenging to secure because they are that good, which is why I book mine for the entire year. Monthly visits work best for me, and I gladly drive 35-45 minutes each way because I wouldn't trust anyone else with this task. A word of caution regarding any unfavorable reviews: They are poppycock. Professionalism isn't always warm and fuzzy and f you would rather hear flattering words while dealing with sloppy grooming, tardiness, and inconsistency, go somewhere else. But if you're looking for true professionals who know what they are doing and execute it perfectly, bring your fur baby here!

Owner and people working there are extremely rude. Stay away. They turned it around as if you're…read morethe one who's being rude ,once they gave me the wrong dog. When I told them it wasn't mine, they said well it's black and white.????? Very insulting , they think they own Union Street.

I saw Cowboy on there facebook page, I contacted them about cowboy and his foster mom was super…read morehelpful, she explained in detail about Cowboys fast.. I set up a visit and it went super, we met again and he was shy but I could see he was a good boy. His foster mom and dad were nice enough to bring cowboy to my place a 45 min ride. Cowboy walked and was home. Thank u again for cowboy

I came here a few months ago and the workers are very kind. They were very helpful with background…read moreinformation on the pets which made me have a good vibe about this place. I would definitely recommend coming here for any animal!!

Relatively new to the area, so came across this business in an internet search and was impressed by…read moreall the five-star google reviews. Had my first experience with Pup-e-cise earlier this week when they watched my cats while I went camping for a few days. They did a spectacular job, including giving medication to my older cat. I knew during the meet-and-greet session with the owner that this business is first rate. They have GPS technology, they provide pictures and detailed reports on a daily basis, and provide excellent care and customer contact. Could not be happier and will continue to use them whenever the need for pet-sitting arises.

Tom is amazing with dogs and always goes above and beyond for all of his clients. Amazing facility!read more

I would have given no stars, but it won't let a review be posted without 1 star. My siblings took…read moretheir dog here to be boarded for 2 nights. Pick-up on weekends is 5-6pm, and they didn't even show up to return her to them until after 6 when they arrived at 5pm. When she went, she was clean, her bowls were clean, and her blanket was freshly washed. They picked her up after a 2-night stay none of her food was gone, none of her treats were given, and her blanket had to be tossed. The blanket smelt so bad of PISS that it took could take your breath away !!! We had to take her for a bath because she smelt like she slept in a puddle of PISS !!! This place has a good rating, but it shouldn't even have a license. If you love your pet, don't take them here. They are not treated as well as the other reviews claim. I feel so sad for her she should have received the PROPER CARE.

This business is taking COVID-19 seriously. Hand over your dog from the outside to the inside…read morethrough a pass through door. You never go in. It had been some time since we had an opportunity to get our dog groomed. This place took great care of him and we are very pleased!

Always friendly and professional. I take my dog and cat there and they fix them…read moreUp and off the go!

My dog got loose yesterday (my mistake leaving a door open). Within 2 minutes he was gone....out…read moreof sight. Just over 8 minutes later my vet's office called and asked if I was missing him. I live a 3 minute walk from their office and he was running through their parking lot. 5 of the staff employees kept him in sight and got him to a fence where he saw me and they could catch him. This is the kind of service they give their customers and patients. They know our names, our animals names, and truly care about our pets.

I was looking for a place to put my dog for a month until we moved to a new place. I find…read moreAcresanimalinn i thought give it a try. I called and i was pleased with the response .... Nice and positive people. I drop her there, they explain everything, prices was fair to me And the more important thing the my girl will be treated right and well. I m very happy with the service!!! Happened the i couldn't picked her at the time and she stay for another two months. I was ansious and nervous because she is and old dog. But the nice lady and the staff always give me updates with her. They response everytime i wrote them. Finally i pick up my baby girl, she was clean, healthy and happy. I m very grateful the way they take care of Monalisa. We just adopted another little dog. So next time we need it we will going there again :)

Unfortunately we didn't have a good experience here. About two years ago (September 2014), we…read moredropped our dog to be boarded over a long weekend. We had boarded our dog a few times at another kennel in the area, but they were fully booked up. The woman we met here was pleasant, but there was another employee, a young man, who gave the impression that he wasn't particular thrilled to be caring for dogs for that weekend and would rather be doing other things. So the drop off went okay, but when we picked up our dog we noticed that he smelled awful. It smelled like he had been sitting in poop and his bed was also dirty. My boyfriend and I work a 9-5 job, and our dog is able to hold his business during the day. So based on his condition when we picked him up, we assume he must not have been walked enough or given enough time away from his kennel.He's an 80lb dog who is very friendly. It took two baths to remove the smell and we placed his bed in the laundry as well. When you have to drop your dog off to be in somebody else's care temporarily, you already feel bad about it and worry that he's not being taken out enough. I wouldn't go here again.

Great Animal hospital from my experience…read more I only went there for a check up for my cat but it seemed like a nice facility. Plenty of parking, nice reception area, large exam room. The vet took her time with me and I did not feel rushed at all. I was surprised that I had to ask her to take the cat's temperature but other than that I was very happy with the experience.

For context, I have been with this practice for 15 years and last Friday, they acted like they had…read moreno idea who I was, which was really odd as I am there monthly to get my other cat a over $100 arthritis shot. Not only was my older cat misdiagnosed (after bloodwork and xrays and idk what, I got a nearly $900 bill) and I was told that my cat seemed to have a mass and that if it was a mass it was probably cancer. I was advised to have an ultrasound and had to wait a week to find out if the cat would die. At the appointed time I presented, and there was a weird vibe in there as there was some sort of emergency. They should have just cancelled appts. I was told I would have to wait aobut 30 minutes. No big deal. I understood there was an animal back there who needed their help. So I wait in the cat section which is kind of a joke as the cat and dog area are separated by a half wall. There were two dogs that were completely out of control, barking and growling with owners not making the least effort to calm them or take them outside so my cat didn't have to be even more stressed. I couldn't put my little guy, who I thought was dying, through 30 minutes of that he was cowering and shaking and was already stressed. So I waited outside where they had benches for that purpose and it was a gorgeous day. The first dog was taken into a room so I went back inside. Next dog comes in and he is even worse and owner could not have been less engaged and on her phone. No attempt to comfort or help her stressed animal. Now if your kid was having a tantrum, you'd take them away from people and help the calm down. So as I exited, I said to her in a low, calm voice "you really should be the one going outside. Not me." I reach the 2nd door of the vestibule and this woman runs out and starts SCREAMING at me. She was on my heels. I turned around and she was inches from my face pointing her findger in my face. Told her to get that finger out of my face and back off. She then bent over to put her face near the carrier and scream "I hope you die." That pushed me over the edge and I did call her a pejorative term. She began screeming "hit me! hit me!" Despite wanting to, I did not because I am an adult. Then two receptionists came out and yelled at me! Saying I should have just kept walking out. So I walked out and waited on the bench. She spoke with the woman inside for a few minutes and then she left with her dog. I was taken to a room with my cat. I was shaking and discussed what had happened with that woman with the tech who was very kind. She said the ultrasound would take 90 minutes and they were dealing with an emergency, so he probably would not be done until 3. I hated leaving him there but went to run some errands (only noon and I live 25 minutes away.) Not 5 minutes later I was called and told that I had not signed the consent form. I replied I had not been asked to and gave verbal consent over the phone. I will acknowledge that I was edgy when she told me I was consenting to hospitalization which has a fee. I replied that he was waiting as they were behind and that it felt like I was being robbed blind having spent $900 there the week before. An hour later I received a call from the reception supervisor that I was being released from the practice due to the altercation with another customer. I was astounded. I attempted to explain that I was accosted. I was told it was not my place to say anything. Then she said i was also rude to the person who called me and I never gave consent. I asked if I could speak to one of the doctors who owned the clinica and she said no. Then she told me they would not treat my cat as a result and that I should come get him. I was flabbergasted. I returned to get my cat and spoke to the supervisor who I had never seen before and would not let me speak to anyone else. I was not yelling. I was actually crying and begging her to let my cat have the ultrasound and not take it out on a animal. Nope. I was handed a list of 4 practice that did the ultrasound and was sent with my cat on my way. They have signs all over the place saying if you use abusive language, inappropriately touch staff or make sexual comments you would be removed from the practice. I didn't do any of those things. I saw one of the doctors in the lot and tried to talk to him. JHe had taken care of my cat for year. He would not even look at me and said he would have to find out what was going on later when he was out of surgery, I found Capital District Veternarian Referal Hosptial in Latham. They were great. The vet said there was no mass and she believed that it was a layer of fat pressing on a large ligament. She also diagnosed him with stage 2 kidney disease, which the inexperienced vet said was early kidney disease. Somehow he just developed it over night as he was there and got blood work twice in the the previous month. So he was misdiagnosed and I and my family spent a week mouring that our cat was dying.