I had an absolutely wonderful experience with Central Maine Surgical Associates, specifically with…read moreDr. Cristan Anderson and her nurses. My experience with the office staff was great as well. They were easy to reach by phone and always answered my questions without delay. Dr. Anderson impressed me as extremely knowledgable, and gave me as much time as I needed to ask questions in our surgical consultation. She was warm, easy to talk with, and made me feel as comfortable as possible with the surgery that I needed to have. I felt very well taken care of by her and every health care provider I encountered throughout the entire process, both outpatient and inpatient at CMMC. Everyone was completely supportive, caring and on top of their role/care. I appreciated it and was so impressed! Many thanks!!

I personally contacted the office manager, patient services, and the president of CMMC with my…read moreexperience and received no response from anyone. So I'm now sharing publicly. My doctor referred me for Gastric Bypass surgery I was supposed to have my first appointment with the surgeon, Crystal Alvarez. I had cancelled my original appointment last year due to anxiety, fear and hesitancy. I had never called to reschedule the appointment until months later. I walked into the office and looked at my watch as I was walking in because I knew I was a little late, my appointment was for 1:00 and I walked in at 1:06. I drove over an hour to get there, it was my first time coming to this office and I had trouble finding the place, finding parking and following the signs of where to go. I suffer from anxiety and it often makes me a little off with my timing of things. When I walked in, the front desk person immediately referenced a sign that said "If you arrive more than 7 minutes late for your appointment, the appointment will need to be rescheduled". I said that I was sorry and I got lost and I hoped it would be okay as it was only 1:06. She left to go ask the surgeon if I could still be seen. As I stood there waiting, I had enough time to take a picture of the sign to show the date and time stamp of the photo, taken now AT 1:07. She finally came back at 1:09 to tell me that I couldn't be seen because of the 7-minute rule and that I would be banned because "I was a no-show for my first appointment" (that I had called to cancel). I told her I didn't know what she meant and I started to cry and continue to apologize and asked if I could at least speak to the surgeon myself because at this point, I felt like I needed to apologize directly to her. That was how bad they made me feel. She said no. I said that I didn't know what to do. The only thing she said was "don't give up all hope, maybe something will work out". Health problems are what lead me to the point of needing this appointment and those health problems are not limited to just my physical health but are also my mental and emotional health. Things such as severe depression, anxiety, trauma recovery, ed's, etc. Although I can only speak for myself, I think it's safe to say that I'm not the only person who is struggling with these issues and I feel not only sorry but also concerned for the other new patients who happen to find their way into that office and expect to be met with compassion and encouragement but instead are turned away and made to feel less than human which is already something that people with weight problems feel consistently on a daily basis. I would equate my experience to reaching my arms out looking for humanity or some empathy and being met with emptiness. I left the office visibly crying and I went to my car and continued to cry and I started to spiral with thoughts like "I really am a bad person. If I had only walked a little faster, I would have only been 1 minute late or maybe I would have been right on time. This is my fault and I deserve what happened". It wasn't until I called my actual doctor's office associated with Maine Medical Center and explained to them why I wouldn't be able to continue with my bariatric plans. I told them how sorry that I was and she stood up for me and said that I didn't need to be sorry and that it was inexcusable and terrible treatment. Speaking to that sweet person on the phone was the only thing that started to console me and I'm very thankful for her. I now receive phenomenal care from Maine Medical Center.

I've never used CMMC for anything before. However, the surgeon I wanted was here...I was pleasantly…read moresurprised with how new and clean the decor felt ... it was contemporary, yet nature based (greens, leaves, e.t.c.). Staff seemed very knowledgeable, helpful and friendly. I'm looking forward to developing a strong relationship with this office!

I can't say enough about how professional and welcoming the staff and doctors are at the Augusta…read morelocation. In fact, I asked my dermatologist a question during my annual skin check about sun damage concerns and she readily recommended Augusta laser. Highly recommen!

I have been a long and HAPPY client of Maine Laser Skin Care! They are all Incredibly professional…read morebut at the same time welcoming. I highly recommend anyone who is looking to improve what we see in the mirror to avail yourself of the amazing services at Maine Laser Skin Care!!! Paula T

I've had bad experiences with the old guard of doctors. They are no longer there, like Timoney,…read moreBrown.. male PA's... you all know the ones. The place was so dysfunctional it needed to burn down (figuratively) and start over. What a refreshing experience I had this time without that cloud of darkness, negativity and unprofessionalism that hung over that practice. This time, I had the 5 star treatment from beginning to end. All the Staff was in a good mood. No rushing my hobbled leg. Terrific experience with the PA who did the Symvisc injection properly without discomfort and she did an exam and put my leg through all the motions and did some teaching! Wow. I was so thrilled she did an exam because all the doctors I had before would just look at the imaging, diagnose, glance at me once, send me out the door for PT/OT the usual useless stuff. I'm sure the history (not taken) and physical (not done) was clicked off by the MA and her keyboard-mouse, then the Doctor signed without reading it, and it was off to Insurance for payment for all the things the Almighty Doctor never did. Happens all the time folks and that is FRAUD. We patients who pay dearly for health insurance should STOP, be ALERT and watching these opportunistic doctors who get rich by upcoding in the chart while we are left wanting. I hope things have changed now that the bad actors are gone. One can only hope.

Prepare to be there for a couple hrs for an appointment! I…read moresaw doctor Peter Ocampo, he was great. The office staff on the other hand thought they were TERRIBLE. I was not greated kindly, then I waited there for 30 min before I went back up to check in with them and see what's going on. She said they were really backed up and I will be up soon. Then 45 min mark hit and I was done. I went up again and spoke up becuase I was missing work and wanted to know what's going on. they could not give me an answer and was wait or reschedule. My appointment was at 2:30 and I did not even get into a room untill 3:15 ish. I left around 4:00. my provider had no clue why I was not taken sooner, there is awful customer service and communication. I recommend Dr. Ocampo, but I would not recommend all the other staff. They should be ashamed of themselves.

If you are a patient or caregiver navigating a cancer diagnosis, I urge you to advocate fiercely…read morefor yourself. After my mom's biopsy confirmed pancreatic cancer with spread to her liver and stomach lining, Dr. Walker told her, "There is no hope. You're going to die." This was said before she'd even met with oncology or discussed a full treatment plan--and it simply wasn't true. Around 30-40% of patients survive the first year, and many go on to live longer with treatment and support. Right after hearing those words, my mom vomited for the first time since getting sick. That's the impact language can have--especially when it's used carelessly. I immediately removed Dr. Walker from her care team. No patient should have their hope taken from them before they've even had a chance to fight. You deserve providers who are honest and humane. If something feels wrong, speak up. It can change the course of your care

This was the worst experience I've ever had in a hospital and I am not kidding! I entered the E.R…read moreon Sunday 7/13/2025, around 6:30ish pm. I thankfully didn't have to wait long since I'm an elder and fell and hit my head. The triage nurse was great, no problem there. The "biggest" problem I had was my assigned nurse in the emergency room. I have "never" had a problem with a lab tech or nurse starting an I.V. This registered nurse twisted & turned both veins so hard they collapsed and then stated I was probably dehydrated but never followed up on that, meaning no fluids given. She gave up and got another nurse who did succeed. After my brief questioning I never saw her again until..... Moving on, the doctor came in a couple hours later, nice guy, apologized and said he'd take care of me and give me something to ease the pain. I rang , at least 6 times "all night long" to please just give me something for my headache. The excuse was it wasn't written yet by doctor, only one doctor and emergencies going on. I get that but it was not all night long. I heard code call once! They finally came and got me for a C.T Scan around10-10:30 pm (glad no bleeding). I couldn't sleep all night, nurse never came in but the sweet CNA did. I finally asked her to get my nurse, she steps in "What can I do for you?" Seriously? I got myself up around 3:00 am to go to the bathroom, mad now, I saw her at the station sitting. She stood up when she saw me and I straight out told her this was the worst experience in a hospital I've ever had. She said nothing, just starred at me! I seriously just wanted to go home. I am scared now I died and went to hell. This was a nightmare! Of coarse, just before dayshift took over (7am) she came in with a pain pill and apologized for the doctor. Day shift took over and I had no problem with them, they were on it. MRI was done at 9:30 am and I was soon discharged never to return. I will drive to Portland next time. P.S What she didn't know is I worked in a hospital for around 30 years as a tech. I know the deal.