I had almost given up finding replacement leather cushions for two Siesta Scandinavian chairs that…read moreI had purchased over 40 years ago--till I remembered the name of the store in Syracuse where I lived at the time. Bingo! Kathy knew exactly what I was looking for and helped me select just the right item--two of them in fact. They just arrived and they are perfect. Could not be happier. Quality products and excellent service--a rare combination nowdays.

One of a kind in CNY! Unfortunately, this gem is bookended by two dilapidated, empty stores, but…read moredon't let that deter you. Even if you're not in the market for new furniture, you could easily spend an hour here just browsing the high quality, unique pieces in a bright, clean setting. (Full disclosure? My girlfriend and I spent well over an hour yesterday.) This business has top of the line, contemporary furniture from all over the world. There are two floors with an incredible selection of living room, bedroom, and dining room pieces. The owner is knowledgeable, personable and low key. This business has the "wow" factor.

I have waited nearly 2 years for a large order I placed. I figured part of the wait time was due to…read morethe stress of the pandemic. Now I've been trying to get in contact with anyone who works at Home Decor and no phone calls seem to be going through. Any attempts at correspondence fail. I paid for my order 2 years ago and have not received any piece of furniture. Do not do business with this company.

Do not shop for furniture here, I've been waiting for 2 months for my furniture. The Worker said…read morethey would call in a week to let me know what furniture they get in stock and I never received a call. Now all of a sudden it's closed again and none of my calls and emails are being answered. The place seems fishy

Buyer Beware!! Raymour & Flanigan have a very deceptive mattress warranty program. Five years ago…read morewe purchased a Sealy Posturepedic Plus mattress with a ten year warranty. We noticed that the mattress had some significant depressions and went back in to purchase a new mattress, which we did, a $5500 Beauty Rest Black mattress. At this time our sales rep stated it would come with a 120 day trial and could be exchanged after a minimum of 30 days if the comfort level seamed off to us. He also said it can with a ten year warranty against depressions. This mattress has been great so far, about three weeks in. My problem starts here. I inquired if our current mattress had the same warranty. He looked up our purchase and confirmed it did in fact have the same warranty. He said to run a straight edge across the mattress and if the depressions were greater than one inch we were covered and we would be issued a credit for the purchase price. Photos will be attached below. In the mean time, the mattress had to stay at our home until a service tech could come out to inspect the mattress. The mattress was stored for the two weeks while waiting for the tech, on its side since there was no available space to store it on a frame as our new mattress had already arrived. Flash forward two week or so, I place the mattress on top of our new mattress to make it easier for the tech to inspect. He comes and goes saying we will receive a call in the next few days. Two days later the call comes in and the young lady states the depressions measure 1 1/4" and therefore are not covered by the warranty. I let her know we have the photos of the depression before the mattress was stored waiting on there tech and even if they were to go by their measurements, 1 1/4" is greater than 1" therefore it should be covered regardless. She gets flustered and says she will have a manager call me back. Two days later and no contact. We have spent tens of thousands of dollars with this company and now this treatment. It will be our last purchase from them to say the least. Next step is to contact Sealy directly and then attorneys to fight it out. These are not mattresses that cost a couple hundred dollars but so called top of the line. Raymour & Flanigan should be ashamed of the service they provide, it is completely pathetic and unfortunately for their sake, I'm not the guy to just let it go.

I purchased a bedframe with a bedroom set 2 yrs ago. Wound up POOR quality, bedframe broke. Good…read moreluck trying to get through to customer service either online or via phone. Customer service is TERRIBLE! Do NOT buy from them

Before I retired in 2021 I had a list of big ticket items to purchase...new mattress, laptop, cell…read morephone, sofa & loveseat. It was in the time of COVID and we had to wait for 9 months for the delivery of our new sofa and loveseat. It arrived and...I hated it. The color was blah, my feet didn't touch the floor, the seats seemed lopsided with the stuffing. Then, the tears in the seams started. We purchased the furniture from Adirondack Furniture Company so I sent them pictures of the issues. They sent out a repairman. He did a great job, but the next year there were more rips in the fabric and pilling and fabric pulling apart, which we spent extra for the uber durable upholstery. This past spring, bless their hearts, I sent another email about rips in the head rests. Well, the furniture company, Adirondack Furniture Company, reached out to me and offered 100% store credit to get all new furniture 4 years after our purchase date. People...I think this is unheard of in today's world. Today I ordered a new custom recliner (for Buddy) and a new sofa, and I still have a store credit to apply to a chair for me...all expenses, including delivery and removal of the old furniture, is being covered by Adirondack Furniture Company. These folks stand behind their products! I am incredulous.

Beautiful furniture, lamps, clocks. High quality wood, no particle board. Absolutely worth going to…read moresee what they have. Biggest issue? If you are unable to use the stairs to enter and exit the store, then you are going to have to either pass up the chance to visit the showroom or see if they will allow you to enter via another means. The loading dock is not wheelchair accessible. This is a huge problem for persons with ambulatory concerns. The store has a location in (north) Utica, New York that is a ground floor showroom. If you like the Adirondack style, then I want to mention and encourage you to visit ADK Home in Old Forge, New York. They have a Facebook page but they don't display much in inventory there. Visit before and after snowfall. Friday nights is an "art walk" event that the local galleries sponsor. Their website is https://www.facebook.com/WildernessInteriors/

Great deals on furniture and super friendly and helpful staff. Start to finish great experience…read more New store , clean and pleasant.

DO NOT BUY FROM THIS COMPANY!!! Their customer service is horrible not to mention their items are…read moreall cheap and second hand merchandise. I got a living room sofa set from them, 1st delivery didn't happen, I took off from work sat around all day waiting for a call or text, didn't happen. Second attempt, my husband took off, again no calls or text from the driver or the company. Needless to say there were alot of calls made on our part, with a 3rd scheduled delivery, they were 4 1/2 hours late, showed up drunk or on drugs maybe, went 3 doors down to the neighbor's house. I had to go get them. Do they not have a delivery address with the house #? I was baffled. Got inside about to take the plastic off the sofa and there is a huge hole in the middle. I immediately refused the furniture and had them leave. Called American Freight and was told my entire order would be refunded including shipping, which as you might have guessed did not happen! They're frauds, end of story. Take your business elsewhere, I sure did!

Totally ruined what should have been an exciting time getting all new appliances. on the day of…read moredelivery they informed us they couldn't do the installation for another 10 days. Spent almost $12,000.00 and had to scramble to find someone to help us get these installed. I'd never go back.

19 foot gash in my hardwood flooring for 6 months now after using this company's delivery team…read more They refuse to call me and my apartment complex to fix the destruction they caused in a historical building. My floors are over 100 years old and they caused permanent damage and refuse to fix it. I highly do not recommend this company

Our experiences: When my husband and I married thirty-five years ago, we purchased a La-Z-Boy…read morereclining chair. The quality of that chair was exceptional. Since that time, I have noticed a tremendous decline in their workmanship. We purchased a reclining sofa and a chair on 8/24/2012. The couch did show wear rather quickly, and eventually the screws kept coming out of the footrest. The chair remained in remarkable shape. Our most recent purchases were on 09/07/2023 (a reclining sofa, lamps, and various ornamental items) and on 05/09/2024 (the matching loveseat). I would love to attach the photos of the sagging sofa, the gaps between the cushions on the back of the sofa, the gouges in the wall made by the loveseat, and the torn leather and ripped metal on the back of the loveseat. I called the store and customer service because of the deteriorating condition of the furniture in such a short amount of time, given there are only two seniors that live in the house. Apparently, the replacement parts are free under the warranty; labor is not because it costs $160.00 an hour! It boils down to this: I will never set foot in another La-Z-Boy store, and I will never recommend La-Z-Boy to another person, but I will recommend people going to hometown-based stores, as they appear to care more about customer loyalty, customer satisfaction, and customer service. In my eyes, the fairy tale of thinking La-Z-Boy has exceptional products is over.

DO NOT BUY FROM THEM! I ordered furniture from the store manager, Tom Hawn, four months ago. I paid…read more$6,000 for a recliner, couch and protection plan. All that I have four months later is a chair with a defect in the leather. Two couches came in defective and Comfort Care which I paid $500 for furniture protection and repair has not contacted me even though Tom said he called them three times. Tom has told me that he would call on specific days and he never did. He never offered me anything for all of the inconvenience of not having furniture for three months. My last communication with him was two months ago. I asked for his manager's name and number to help resolve the situation. He said "no" and hung up on me. This is by far the worst merchant I have worked with. I am sad that the La-Z-Boy name is not one to be trusted. I have worked in customer service for 35 years and if anyone that works with me acted this way, they would be fired!

Outstanding! Love our couch and love seat! Great quality and price, customer service above and…read morebeyond. We will definitely be buying here again.

only giving one star because I have to. I went there to buy a couch there was ignored even though…read morestore was empty. when the salesmen finally came over to us he said his name was todd he was pushy and rude. all he did was try to up sell us asshole. beware of this store very shady people.