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    Liverpool, NY

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    HomeGoods

    4.0 (1 review)
    Closed 9:30 am - 9:30 pm

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    3 months ago

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    La-Z-Boy Furniture Galleries

    La-Z-Boy Furniture Galleries

    2.5
    (11 reviews)
    0.6 mi

    Our experiences: When my husband and I married thirty-five years ago, we purchased a La-Z-Boy…read morereclining chair. The quality of that chair was exceptional. Since that time, I have noticed a tremendous decline in their workmanship. We purchased a reclining sofa and a chair on 8/24/2012. The couch did show wear rather quickly, and eventually the screws kept coming out of the footrest. The chair remained in remarkable shape. Our most recent purchases were on 09/07/2023 (a reclining sofa, lamps, and various ornamental items) and on 05/09/2024 (the matching loveseat). I would love to attach the photos of the sagging sofa, the gaps between the cushions on the back of the sofa, the gouges in the wall made by the loveseat, and the torn leather and ripped metal on the back of the loveseat. I called the store and customer service because of the deteriorating condition of the furniture in such a short amount of time, given there are only two seniors that live in the house. Apparently, the replacement parts are free under the warranty; labor is not because it costs $160.00 an hour! It boils down to this: I will never set foot in another La-Z-Boy store, and I will never recommend La-Z-Boy to another person, but I will recommend people going to hometown-based stores, as they appear to care more about customer loyalty, customer satisfaction, and customer service. In my eyes, the fairy tale of thinking La-Z-Boy has exceptional products is over.

    DO NOT BUY FROM THEM! I ordered furniture from the store manager, Tom Hawn, four months ago. I paid…read more$6,000 for a recliner, couch and protection plan. All that I have four months later is a chair with a defect in the leather. Two couches came in defective and Comfort Care which I paid $500 for furniture protection and repair has not contacted me even though Tom said he called them three times. Tom has told me that he would call on specific days and he never did. He never offered me anything for all of the inconvenience of not having furniture for three months. My last communication with him was two months ago. I asked for his manager's name and number to help resolve the situation. He said "no" and hung up on me. This is by far the worst merchant I have worked with. I am sad that the La-Z-Boy name is not one to be trusted. I have worked in customer service for 35 years and if anyone that works with me acted this way, they would be fired!

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    La-Z-Boy Furniture Galleries
    La-Z-Boy Furniture Galleries

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    Big Lots

    Big Lots

    3.3
    (3 reviews)
    2.0 mi
    $

    Oh Big Lots. I have so many memories of coming here for the most random of things. I really don't…read moreknow what kind of store this should be labeled as they have such a random assortment of stuff. I have come here many times in the past to browse their massive selection of food and snacks. Often times they will have the quirkiest stuff and the prices will be great! I wouldn't say you could get your full list of groceries here, but your gonna find some great items nonetheless. Beyond the food selection, they have a huge assortment of home decor. This is a great place to go anytime you need holiday decor! They always have great Halloween or Christmas stuff at a huge discount. They also have all kinds of other house hold items such as: bathroom items, kitchen gear, and home repair. On top of that, they have a massive selection of great discounted furniture in the back that is pretty top of the line. Make sure to get a membership because they also give discounts via email. Not a bad place at all!

    Run fast and hard ,,, warning do not buy any furniture especially a mattress I tried the bed in…read morethe store perfect took it home wrong from big lots bed stiff hurt my back new ? I asked what they could do ? bring it back for balance or get 10 percent off a seventy dollar topper because apparently u need that for a new mattress that ? After this disgusting brought it back for money back to me this was. Before I saw many others who got duped by the wrong bed issue apparently the Sertas are not Sertas when you take them home ??? As I said run away and many other bad reviews on all there furniture

    Dunk And Bright Furniture

    Dunk And Bright Furniture

    2.5
    (73 reviews)
    12.4 mi
    $$

    I purchased a Movie Man recliner by Ashley at Dunk and Bright on January 14, 2026 and it was…read moredelivered a few weeks later. I found that the lever on this recliner didn't work. Excessive force is required to get it to close. I asked for a repair or replacement. The repair man called saying it would be weeks for the part to come in and I said that I can't wait that long. It was replaced by an exact duplicate, even down to the color. The second one doesn't work either. It's an expensive piece of garbage that only my cat can use. I can't get the lever to work and if I push the end of the recliner with my foot so it will go back in, that doesn't work either. I called their store and was told that I won't get a refund of the white glove delivery fee. I kept saying over and over "but It doesn't work," to which the woman on the other and of the line kept repeating her mantra that it was delivered. Sorry, but that excuse doesn't work. This falls under not fit for ordinary use under warranty law. I shouldn't have to use excessive force to close it. I want a total refund. I paid $758.16 including tax and the white glove delivery fee. I also paid the delivery guys (first recliner) $40 in a tip. Altogether Dunk and Bright owes me $798.16. I want my money back NOW. My primary care provider told me to keep my legs elevated. I have lymphedema. I NEEDED this thing to work. I am disabled and am still recovering from major abdominal surgery. I am very angry. It shouldn't be this hard to get help. This product is defective.

    Dunk & Bright Furniture has truly made my day. I purchased a new couch at an extremely great price…read morewhich was needed badly. Kyle handled my sale & he was great & knowledgeable. Today my couch was delivered on time by Jordan B. & Gilbert F. in such a great manner. They were kind, efficient & placed the couch perfectly in the room. I am very impressed with Dunk & Bright & letting all family & friends know about this. Many thanks!!!!!

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    Dunk And Bright Furniture
    Dunk And Bright Furniture
    Dunk And Bright Furniture

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    HomeGoods - homedecor - Updated July 2026

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