I have waited nearly 2 years for a large order I placed. I figured part of the wait time was due to…read morethe stress of the pandemic. Now I've been trying to get in contact with anyone who works at Home Decor and no phone calls seem to be going through. Any attempts at correspondence fail. I paid for my order 2 years ago and have not received any piece of furniture. Do not do business with this company.

Do not shop for furniture here, I've been waiting for 2 months for my furniture. The Worker said…read morethey would call in a week to let me know what furniture they get in stock and I never received a call. Now all of a sudden it's closed again and none of my calls and emails are being answered. The place seems fishy

THID HIGHLY RECOMMENDED!!! Great bargains which change every week.. They get new stock weekly…read more.. you should go weekly for the best bargains!

I have been shopping at this location since it first opened. Ever since the "rearranging" of this…read morestores lay out last year, this place has gone right down the tube. The worst part is the check out registers. Now, there is usually only one register open (instead of two or three), and a line of 6 or more customers waiting in line to pay for their merchandise. Most of the employees have been there for a long time, and all but one exibit the "I hate my job" vibe. The one that doesn't (yet) is the one that is the newest member of their staff. I used to shop there at least once a week, or at least every other week. Now I go a month or two between visits, and absolutely dread it when I have to check out.

Buyer Beware!! Raymour & Flanigan have a very deceptive mattress warranty program. Five years ago…read morewe purchased a Sealy Posturepedic Plus mattress with a ten year warranty. We noticed that the mattress had some significant depressions and went back in to purchase a new mattress, which we did, a $5500 Beauty Rest Black mattress. At this time our sales rep stated it would come with a 120 day trial and could be exchanged after a minimum of 30 days if the comfort level seamed off to us. He also said it can with a ten year warranty against depressions. This mattress has been great so far, about three weeks in. My problem starts here. I inquired if our current mattress had the same warranty. He looked up our purchase and confirmed it did in fact have the same warranty. He said to run a straight edge across the mattress and if the depressions were greater than one inch we were covered and we would be issued a credit for the purchase price. Photos will be attached below. In the mean time, the mattress had to stay at our home until a service tech could come out to inspect the mattress. The mattress was stored for the two weeks while waiting for the tech, on its side since there was no available space to store it on a frame as our new mattress had already arrived. Flash forward two week or so, I place the mattress on top of our new mattress to make it easier for the tech to inspect. He comes and goes saying we will receive a call in the next few days. Two days later the call comes in and the young lady states the depressions measure 1 1/4" and therefore are not covered by the warranty. I let her know we have the photos of the depression before the mattress was stored waiting on there tech and even if they were to go by their measurements, 1 1/4" is greater than 1" therefore it should be covered regardless. She gets flustered and says she will have a manager call me back. Two days later and no contact. We have spent tens of thousands of dollars with this company and now this treatment. It will be our last purchase from them to say the least. Next step is to contact Sealy directly and then attorneys to fight it out. These are not mattresses that cost a couple hundred dollars but so called top of the line. Raymour & Flanigan should be ashamed of the service they provide, it is completely pathetic and unfortunately for their sake, I'm not the guy to just let it go.

I purchased a bedframe with a bedroom set 2 yrs ago. Wound up POOR quality, bedframe broke. Good…read moreluck trying to get through to customer service either online or via phone. Customer service is TERRIBLE! Do NOT buy from them

Before I retired in 2021 I had a list of big ticket items to purchase...new mattress, laptop, cell…read morephone, sofa & loveseat. It was in the time of COVID and we had to wait for 9 months for the delivery of our new sofa and loveseat. It arrived and...I hated it. The color was blah, my feet didn't touch the floor, the seats seemed lopsided with the stuffing. Then, the tears in the seams started. We purchased the furniture from Adirondack Furniture Company so I sent them pictures of the issues. They sent out a repairman. He did a great job, but the next year there were more rips in the fabric and pilling and fabric pulling apart, which we spent extra for the uber durable upholstery. This past spring, bless their hearts, I sent another email about rips in the head rests. Well, the furniture company, Adirondack Furniture Company, reached out to me and offered 100% store credit to get all new furniture 4 years after our purchase date. People...I think this is unheard of in today's world. Today I ordered a new custom recliner (for Buddy) and a new sofa, and I still have a store credit to apply to a chair for me...all expenses, including delivery and removal of the old furniture, is being covered by Adirondack Furniture Company. These folks stand behind their products! I am incredulous.

Beautiful furniture, lamps, clocks. High quality wood, no particle board. Absolutely worth going to…read moresee what they have. Biggest issue? If you are unable to use the stairs to enter and exit the store, then you are going to have to either pass up the chance to visit the showroom or see if they will allow you to enter via another means. The loading dock is not wheelchair accessible. This is a huge problem for persons with ambulatory concerns. The store has a location in (north) Utica, New York that is a ground floor showroom. If you like the Adirondack style, then I want to mention and encourage you to visit ADK Home in Old Forge, New York. They have a Facebook page but they don't display much in inventory there. Visit before and after snowfall. Friday nights is an "art walk" event that the local galleries sponsor. Their website is https://www.facebook.com/WildernessInteriors/

Dunk & Bright Furniture has truly made my day. I purchased a new couch at an extremely great price…read morewhich was needed badly. Kyle handled my sale & he was great & knowledgeable. Today my couch was delivered on time by Jordan B. & Gilbert F. in such a great manner. They were kind, efficient & placed the couch perfectly in the room. I am very impressed with Dunk & Bright & letting all family & friends know about this. Many thanks!!!!!

I purchased a Movie Man recliner by Ashley at Dunk and Bright on January 14, 2026 and it was…read moredelivered a few weeks later. I found that the lever on this recliner didn't work. Excessive force is required to get it to close. I asked for a repair or replacement. The repair man called saying it would be weeks for the part to come in and I said that I can't wait that long. It was replaced by an exact duplicate, even down to the color. The second one doesn't work either. It's an expensive piece of garbage that only my cat can use. I can't get the lever to work and if I push the end of the recliner with my foot so it will go back in, that doesn't work either. I called their store and was told that I won't get a refund of the white glove delivery fee. I kept saying over and over "but It doesn't work," to which the woman on the other and of the line kept repeating her mantra that it was delivered. Sorry, but that excuse doesn't work. This falls under not fit for ordinary use under warranty law. I shouldn't have to use excessive force to close it. I want a total refund. I paid $758.16 including tax and the white glove delivery fee. I also paid the delivery guys (first recliner) $40 in a tip. Altogether Dunk and Bright owes me $798.16. I want my money back NOW. My primary care provider told me to keep my legs elevated. I have lymphedema. I NEEDED this thing to work. I am disabled and am still recovering from major abdominal surgery. I am very angry. It shouldn't be this hard to get help. This product is defective.

great customer service and really affordable prices for the furnit that they have. I bought the…read moreAsher black sectional and it was the perfect size for my house. I did the finance option and got the protection Plan and was able to pay it off within the first 30 days.

Great store, friendly staff and hard to beat prices! Would highly recommend if you're looking to…read morefurnish your home or know someone who needs to themselves!

Beautiful setup and display of furniture. Friendly staff. Unfortunately I was just visiting the…read morearea so only purchased a lamp.

Ordered a few pieces of furniture (sectional, ottoman, accent chair) in November, 2020. As of June…read more2021 we still have not received our purchase! Our delivery date has been pushed out with no real estimate on arrival of our furniture. The furniture is not cheap, you expect good quality and good service for the prices being paid. Disappointed in this situation and thought it could be handled better. I wanted to like them but it's hard to ignore waiting over 8 months for living room furniture to arrive.

Their delivery people are inconsiderate and don't care about others. As I'm sitting here in my…read morehouse writing this review, one of their delivery trucks (truck #10) has been blocking my driveway for at least the last half hour making a delivery to someone else (but not to me). Their appliance pricing is less than stellar. The big box home improvement stores or Best Buy have prices that are comparable or even better.

Horrible experience!!!!! Will never buy anything from them again. 1st they sent the wrong washer…read more Then to replace it was like pulling teeth. They would not work with my schedule. I talked to the store manager and he was a total #?#$. He was getting nasty with me as I was just trying to get it delivered on my day off. I already had to take a day off to get the dishwasher hooked up. So I finally agreed to THEIR schedule. Then upon using the stove for the first time, there's a big bubble in the glass top. Olums told me that I will have to deal with Whirlpool. So I did after MANY "on holds". They were to come out today so I waited and waited. Guess what? No call no show. So back on hold I went and still cannot get anyone to help me. So I'm out $600 of a $3,500 purchase. Olums was wonderful until I paid them, then they were ALL different people after.

Love love love Sleepmaster, so much so that I've made two (relatively expensive) purchases there…read more My primary motivation for searching for and purchasing WJ Southard mattresses was ecological. They are a local retailer and manufacturer. They source and use quality materials that are natural/organic. I've never experienced any off-gassing, something I'm extremely sensitive to. The longevity of the mattress far exceeds a traditional innerspring. Their mattresses definitely come at a higher price point than if you were to go to Metro Mattress, Dream City, etc., but I have no doubt I will be sleeping on our Sleepmaster mattress for 20 or more years. I can say already that after I first purchased a Linklaen in 2014, I bought a run of the mill pillowtop from Dream City for our guest bedroom. The guest bed has already shit out on us, after hosting a handful of guests and occasionally my sleepy dog. Carol is a wonderful salesperson (and she may be the only one there?), knows her product, is personable and straightforward. She always seems willing to cut a deal for you, especially if you are a return customer. I don't know if this is part of her sales gimmick, but if it is, it is effective as her delivery is quite sincere. I ended up purchasing a Linklaen, which is Sleepmaster's all latex model. It is definitely a very firm mattress, and keep in mind that if you lay on their floor model in the store, it is MUCH softer than what you will actually receive, after being broken in by many backs and butts of people wanting to test it out. When I moved into a bigger house and had a bedroom that could accommodate a king, I went back to Sleepmaster and ended up getting an Archetype pillowtop, which is a bit softer model. It is a traditional innerspring with a latex topper. There is no breaking in period for this model. It feels like it's been your ride or die mattress. It is firm enough for me, soft enough for my husband, and roomy enough for the two of us, a toddler and a dog. The Archetype pillowtop is one of Sleepmaster's most expensive models - including delivery an hour away, it set me back $3402 (I did not purchase the box spring, that was just for the mattress). However! If the mattress lasts 20 years at least, and I'm sleeping on it every night, it breaks out to about .46 cents per night's sleep, and that sounds pretty good to me. FYI, if you are searching for WJ Southard, Sleepmaster is the stockist, and that is where Google Maps will send you if you're searching for Southard.

I took my daughter there shopping for a mattress and was very pleased with both the quality and the…read morewonderful sales lady. We needed it the next day and she facilitated prompt delivery.