This review is about to sound very disorganized, because the situation was chaotic. My doctor, Dr…read more Cook, moved to this location from the 280 LensCrafters. I have always had a wonderful experience with him & his team at that location. I called the 280 store trying to order new contacts & to get a sample pair. I was told he's at the Galleria location on Saturdays, so I went the following Saturday. I was then told that he wasn't there, & I should come back the next Saturday. I came back the NEXT Saturday, he wasn't there & they told me I would have to contact his new office. Mind you, I was going out of town that weekend & expecting to get new contacts this day. I get the Tuscaloosa store information, & they tell me to call on Tuesday when Dr.Cook will be there. I call on Tuesday, the desk woman tells me they don't have my information, but says Dr.Cook will email me my prescription. I let it be known that I have been trying to get this done for weeks & I am going out of town that Thursday. I even offered to drive from Birmingham to Tuscaloosa if it meant I could get some contacts that day (Tuesday). I was told that couldn't happen. After I express NICELY I need these sample contacts TODAY after jumping from place to place for WEEKS, the front desk woman hangs up on me. I did not once raise my voice or have a nasty tone, all I did was express that this has been extremely difficult & I would like for this to be solved today. I have absolutely no problems with Dr.Cook himself & have always had a great experience, none of this review is directed at him or the great quality of work he does. As a person who's been in customer service for over 8 years, when someone representing a business hangs up a phone on a customer for no reason other than not wanting to fix an obvious mistake, they should not be in customer service. Anyway, I was told Wednesday my prescription would be sent to the Galleria location, it wasn't. After ALL THIS, on THURSDAY, the day I leave for my trip, I get a call saying the Galleria has received my prescription, but it's expired (by a few months) & I would have to get another eye exam before getting contacts. I don't think I've ever experienced such horrible misinformation in my life. Weeks of trying to simply order contacts for NOTHING. Don't waste your time here, they have zero clue what they are doing. I'm leaving this review for both the Tuscaloosa & Galleria location, because they really joined forces to make sure that I had the worst experience possible.

I went into this establishment today, with my sunglasses. The frame was bent and they did a…read morefantastic job of fixing them, free of charge. I did not even purchase the glasses from this store and they still helped me. Highly recommended!

Need to learn how to do better on filing insurance. Nice people though but their glasses are very…read moreexpensive.

I went to this location for the first time today and I was so impressed. Everyone was so nice and…read morefriendly and helpful. This was my first time seeIng Dr. Patel and she was smart and knowledgeable and made me feel comfortable in the exam. When it came time to pick out my glasses I was a little overwhelmed but the woman there was amazing at helping me pick out the perfect pair. I ended up getting 3. I hate that I can't remember her name but she was awesome. This location has better parking and a wider selection of glasses as well as a better space. Definitely recommend!

I've been here twice and both times were good experiences. If all doctor visits were like this, I…read morewouldn't avoid going. My first visit lasted about 50 minutes. That's waiting room, exam, and picking out glasses. The second visit I had no appointment. They gladly saw me and that visit was only about an hour and a half. The glasses came quick too. First time was next day and the last time was same day. The ladies at the front desk are very nice and Dr. Box is friendly and does a good job.

Every time I have gone there, everyone has been very nice. They have a good choice of glasses…read more Going back soon...

I've used Dr. Poore for years and I wouldn't exchange him for anything. Years ago I thought I had a…read morebladder infection and went to two other urologists in Tuscaloosa. I didn't have an infection so I was sent on my way to deal with the pain. Dr. Poore was recommended to me, and on the day of my appointment, I learned that he is a caring and compassionate doctor. I didn't have a bladder infection but I had unrelenting bladder pain. Dr. Poore listened to my issue and I was left to get dressed. I was surprised when he returned to the exam room, sat down, and asked me to go through my history as an urology patient. During my discussion with him, something I said triggered him to say, "I think I know how to treat you." I was diagnosed with cystitis, and he did indeed know how to treat me. Every time I have an appointment, I always see him, he sits down, and he listens to my problem. For a few years, I was away from Tuscaloosa and saw another urologist. During the six years that I went to his clinic, I saw him one time and thereafter I saw the nurse practitioner. I am very thankful and fortunate to have Dr. Poore as my urologist.

I am extremely disappointed with the way I was treated at this office. The staff was rude,…read moredismissive , and completely unprofessional from the moment I arrived. Instead of showing any concern for patients, I was simply told that the doctor had somewhere to be and the office was closing early, so I would not be seen. Patients schedule appointments and often take time off work, arrange transportation , or wait while feeling sick to be seen. Closing early because the doctor has other plans, without making every effort to accommodate patients, is unacceptable. What made the experience even worse was the attitude of the staff. There was no apology, no empathy, and no attempt to offer a reasonable solution or reschedule in a professional manner. Customer service and patient care should be a priority in any medical office. Unfortunately, this office failed on both counts. I cannot recommend this practice and hope they improve how they treat their patients

I had an excellent experience at my dental appointment. The staff is warm, welcoming and incredibly…read moreprofessional. The office is very clean and has a relaxed vibe. I didn't wait long for the hygienist to call me back. She was very thorough and genuinely concerned about how I was doing during the cleaning. Dr. Taylor was awesome. He took his time and never once made me feel like he was in a hurry. I also loved the style of music that was being played.

Love everyone at Smile Design Center! Dr. Gentry is a great dentist with great "bedside manner." I…read morehave never had a good experience with dentists and I have a lot of anxiety surrounding the dentist. Dr. Gentry is always polite and has never made me feel uncomfortable like I have in previous offices. He does not make you feel shame for needing work done. I truly feel like he wants to help his patients. The front desk staff are always there to greet you with a smile. I've never had a bad experience at SDC. Also... Jeremy is pretty cool (if you know, you know).