Ari made this process easy - he is exceptionally communicative and willing to help, and I'm really…read morehappy about my new apartment. He answered all my questions quickly and throughly.

Ari was so helpful and responsive and friendly, always texted back quickly and answered all my…read morequestions thoroughly. Can't go wrong with him!

Groome Realty managed my rental at 661 Hancock St, Brooklyn. Upon moving out on April 30, 2026, the…read morelandlord failed to return our $4,950 security deposit within the 14 days required by NY General Obligations Law 7-108. As of 06/09/26, the deposit has not been returned. A formal demand letter has been sent and legal action is pending.

Booked a viewing with Leor Groome on 6 April 2022 in Brooklyn. He confirmed the viewing a day…read morebefore, and on the same day morning I sent two emails to triple confirm the viewing. At 6pm I arrived at the apartment. The agent did not show up despite my multiple attempts of calling and texting and emailing. No show, no response, no apologies. He just disappeared. And he seems to be the owner of this agency - I wouldn't trust someone who is so irresponsible with my property. In the end I had to call the tenant who very kindly told me that the viewing was cancelled.

A wild ride, but worth it. Four stars now, possibly five when I settle into my new home…read more A roommate and I worked with Tom O'Malley, who helped us narrow down a spot that was within our budget. We knew right away that this guy was down-to-earth, likable, and on our side as much as the landlord's side. This was very important, as I know many agents treat tenants like mere faces to another paycheck. When we backed out of a first apartment, Tom suggested several others, one of which became the one. We had a lot of issues with Rhino (not MySpace NYC's fault), but Tom humanized the challenge with us and ultimately helped us work things out. Throughout the process, we've FaceTimed, texted, and he even bought my friend and I coffee after a viewing. Four weeks later, we signed our lease, and we just got the keys this past weekend. My roommate and I don't officially move into the place for another couple weeks, so we've got hope it was a great fit!

DO NOT UNDER ANY CIRCUMSTANCE WORK WITH THIS COMPANY! Eddie Encarnacio is absolutely useless, he…read morewill lie to you and pressure you to sign the lease and then after its all said and done you'd be lucky to hear from him. One of the most unprofessional people ever. Sara Woodsmansey the "manager" does 0 vetting regarding roommate matching, they just want to get you in the unit. They don't care about you. The apt was filthy with human hair. One of the worst companies to use for leasing. ID RATHER LIVE OUT OF A CAR THEN EVER TRUST THEM.

I found out about "Roomeze" by using the "Roomi" app. One of the people I requested to message on…read morethere, happened to work for Roomeze. This was the first time I've heard of Roomeze and being that it was very close to the date I had planned to move to the city, it was very convenient. Brittany Rose, the roommate match maker who I was in contact with throughout the entire process was helpful and available throughout the process. She answered my calls/texts and questions that I had at various times of the day and kept me updated with the files and documents I needed to have for the landlord. You can tell that she truly wanted to help me anyway she could, which was especially nice since I am not a NY native. She was great, however I believe that the Roomeze businesses as a whole (not specifically blaming Brittany or any of the reps I talked to) , partner landlords, and guarantor company's should be on one accord and follow a semi standard procedure that states things such as; what the three parties offer, the things that can make you less qualified for getting a room, the exact or rough estimate of a cost and explanation of certain "fees" and items that you would need to move in, etc. Instead of adding on fees and documents at the last minute for reasons that some of the reps (from either party) couldn't explain or make a correlation of the fees to the services previously offered.

Pretty nightmare experience with this "roommate matching service". I was in a situation where I…read moreneeded a new place to live in less than a month and didn't have a lot of options. I was so relieved when I thought I had found an apartment that was exactly what I wanted, but not so thrilled when the agent sprung the Roomeze literature on me after the showing. I've always been skeptical about companies like Roomeze in NYC and after the experience I've had, I wish I listened to my gut and looked elsewhere. Firstly, their roommate matching "process" is non-existent. You're completely going in blind to 12 months with strangers just like you'd be if you were moving into any other usual Craigslist apartment. They show you some pictures and bios of the random people they've thrown you together with and that's it. Other than that you won't actually meet the strangers that will be your roommates for the next year until you're all sitting in the Roomeze office while your agent hovers over you pressuring you all to sign the lease. That brings me to the second most important point. The Roomeze process. All you need to know is that once you put in your deposit, you're screwed. Once they have your deposit, Roomeze dangles it over your head to coerce you into doing anything they want because their terms and conditions will prevent you from ever seeing that money again if you disagree with anything they force you into. My experience was, after my agent suddenly bumped my rent up $25 more than we agreed, i started having doubts. Then they filled one of the rooms in the apartment with somebody i definitely didn't think i'd fit with and had some more doubts. No matter what I said to my agent, he just ignored me and tried to steamroll me into coming into the Roomeze office and signing the lease. After expressing all my doubts about the situation my agent started to harass me daily about the lease. After reviewing the lease, you'd have to be crazy to sign it. First thing I noticed on the agreements were the words "jointly and severally responsible". What that means is, if any of the randos Roomeze throws in with you stops paying rent, you're on the hook for that rent. No way was I signing that, not with 3 strangers I barely knew. After I refused to sign my agent went on a guilt trip to the point I had to block his number because the texts and the calls just wouldn't stop. Can't emphasize enough, do not get involved with Roomeze. Totally wasted my time and money and stressed me out for weeks, don't let the same happen to you.

Total scam!!!! Avoid this place at all costs. A complete…read morewaste of time and money. Still no apartment from then and they had the nerve to take our deposit. Get everything in writing! Get receipts for any money given to them. They are wholly unresponsive and move with zero sense of urgency. Again, avoid at all costs!! There are plenty of other non-crooked places to bring your rental needs to. All crooks!

Deon was incredibly helpful throughout our apartment search process. He was always quick and…read moreresponsive, kept us updated, and gave us backup options. Thank you very much!

Do not waste your time! I responded to an ad and requested to view an apartment. "Ivana" contacted…read moreme and stated she was on vacation however, she would put me in contact with her colleague, "Adam" who would be able to show me the unit. I scheduled a meeting day and time with Adam. The morning of, I messaged Adam and confirmed that we were meeting that day. He confirmed. I then ubered 30 minutes to the location just to be told by Adam that he does not have the key to the unit nor was the landlord in the building to open the door, to show the apartment. Why would you confirm the showing, if you knew you did not have the key to the unit? Why not contact me prior to me paying for an uber and driving 30 mins out of my way, to tell me you didn't have the key? I emailed Ivana and told her what had happened and asked her to correct this and never heard back from her. Extremely unprofessional. Large part of me believes they are racist. Adam waited until I arrived at the location, to see what I looked like and just claimed he didn't have the key. Only explanation I can think of.

We had a great experience working with Iwona! Finding an apartment is so incredibly challenging and…read morethanks to her, we landed in a fantastic place that is absolutely perfect for my family. We had been living in Greenpoint since 2002, but moved upstate in 2017. After four years of that, Covid and all, we knew we belonged in Greenpoint and wanted our kids to continue grow up there. Living in the city has its challenges, but re-locating back to the city with growing kids is even more challenging. Right away, after our first phone call with Iwona, she suggested the very apartment we chose. It couldn't have been easier! Highly recommend!

Advertise apartments online and do not answer emails,texts or messages for a tour...Need better…read morecustomer skills...Should be out of business.

Unsolicited calls from this place regarding a property that we are not interested in selling. I…read moreabsolutely do not think its right to cold call homeowners about selling their property when the property has not been listed for sale.

Eric was incredible to work with. 10/10. We moved from Denver to NYC in 2022 and knew right away…read morewhen we walked into Eric's newly renovated East Village apartment that it was the one. The gut renovation was top notch but Eric's team, responsiveness, and understanding from pre lease to signing and through our two years in the apartment was the best part of our stay. I cannot recommend working with Eric enough for any NYC housing needs.

Eric was absolutely wonderful to work with :) He's very kind, prompt, and organized. Our process…read morewent smoothly from touring all the way to signing. Eric made the process swift and easy - I highly recommend him to everyone else!

I've been using this company for my NYC stays since 2018, and I honestly can't recommend them…read morehighly enough. Most recently, I rented one of their apartments for two months from December through January, and I just completed another one-month stay with them. This was my third time renting through the company, and every experience has been excellent. The apartments are always spotless, well-organized, and fully equipped, so there's no need to bring anything from home. Everything is thoughtfully prepared and maintained to a very high standard. If needed, they can also arrange a cleaning service during your stay, which is a great convenience. What really sets them apart is their professionalism, responsiveness, and consistency. It's rare to find a company that delivers the same great experience year after year, but they truly do. I travel to New York frequently for business, and I will continue using them every time I visit. Highly recommended.

Just a pleasant over all experience, their representative was very communicative, their check in…read moreprocess was very smooth and the apartments just as described.

What an amazing helpful service. When we really needed last minute notary help, Brooklyn Prime…read moredropped everything an ensured our baby would have his passport documents in order. Thank you so much!

This is a scam. Do not rent an apartment from Katarina or Marek. After we moved in, they tried to…read moremake us pay an extra 1k for the washer and dryer that were already in the unit and were included in the apartment. After moving out over 6 months ago, we still haven't received our security deposit. She claims to have mailed it but refuses to send tracking numbers or zelle/venmo instead. We are out thousands of dollars now because of her and won't get it back until it's resolved in court. Search Katarina and Marek on reddit to read even worse experiences. This city is expensive enough, don't make your life harder by working with them.