the place is not good at all first of all the workers are not it they have a lot of attitude they…read moreare rude and having an attitude for no complete reasons.

Place has been advertising that it's closing for years please just get tf out of here and go find…read moresomething you guys are actually good at because selling furniture is not it. Y'all would be better off spending 100x more at Ashly's and Marlo's knowing their furniture will outlast the end of the world. Wayfair has better quality and options and if dollar tree started making furniture I CAN GUARANTEE it'll last longer compared to this place

I'm not too happy with this place. After coming in yesterday and buying a new mattress the salesman…read moresaid his truck would be coming in yesterday or today and he'd call us when our mattress came in. I called at noon because I hadn't heard anything and he told me his truck was "delayed" and our mattress wouldn't be in until monday which isnt acceptable as my husband wouldn't be here to pick it up. I got put on hold and he miraculously found the mattress we had ordered. Which I found to be a little shady, I think in the future when we need another mattress we will be avoiding this place.

Super frustrating experience recently…read more I'll start with the good: we like our dining-room table, chairs and bench. The meh: the couches aren't that comfortable. The bad: customer service, as many have pointed out. We bought a couch, loveseat and dining room set. We also purchased the protection policy in case there was any damage to the items for five years. The table was delivered with a major scratch down the center, and when I tried to call they never answered the phone, ever. I now think this is their ploy to get you to come into the store physically. Then we moved to Germany for three years and obviously we couldn't do anything about it so sort of just let it go. Then we moved back to the States, but this time to New Hampshire. There is no value city furniture within 6 hours of us. Shortly after we moved back I got two phone calls and two emails telling me that I didn't ever use our protection plan so I had $360 to spend as a redeemable voucher. I said ok and told them I didn't live close to a store and they said no problem; you can shop online. I waited a while and couldn't find anything I really wanted. Not much was within the $360 price range anyway and I wasn't going to spend $400 to "save" $360. Eventually I did find two mirrors we could use and would only be out of pocket by $30. So I tried to use the voucher and it turned out to be very difficult to use. I explained to at least six employees what had happened. Oddly, even though they had called and emailed me so clearly had my information on hand, whenever they tried to look it up via that information, it never worked. I would tell them I had a voucher number but that; too; doesn't work to look it up. I spent many hours online; and on the phone trying to get it to work. They ultimately did say I could ship it to my son who is within their shipping radius in Philadelphia. So I went to pay the difference of $30 and when it was all said and done she said "congrats, you can pick up your items in store on February 9th."! I was told it could be shipped but at that point it seemed like an irreversible task. She obviously missed the part where I said I was in New Hampshire and don't have a store near me. Now I have to find a friend to go get these mirrors for me and hold them for me. Obviously they just want people coming into the store, this whole free voucher seemed more like a gimmick in the end and I have little faith given how this has all gone down so far that when said friend does go, that she will walk out of the door with the items purchased. There just always seems to be a glitch somehow. I'll reserve judgment until she does go pick them up successfully but color me unimpressed thus far.

In previous years, I would have rated 5 stars!…read more This comment references the VCF Falls Church. In May 2025, I ordered a complete bedroom set with nightstands, white glove delivery, and premier warranty. Everything was delivered except for the nightstands. I asked if I could have the floor displays but was told no. Deliver dates were pushed back until bankruptcy was announced. Called the manufacturer for items sold elsewhere. Discovered that furniture collection had been discontinued for years! VCF mislead me all this time! Furniture is paid in full and with bankruptcy, may not see a refund! While reading other reviews, many customers were also Mislead. No wonder the bankruptcy! No business ethics, no integrity, etc. Pay close attention to this owner(s) DBA name because they may reopen under another once bankruptcy is resolved and so the same thing again!

I love Havertys furniture as it is well made and beautiful. The salespeople don't pressure and are…read morekind.

Customer services end at the completion of sale. I ordered items to be delivered to their store…read morefor pickup on 8/13/2025 a was told I would be notified when the items were ready for pickup. On 8/29/2025 I contacted to store for status just to find out the items were delivered on 8/13/2025 and no one bothered to notify me. This is unacceptable.

I am looking for a new sofa and walked into Ashley store expecting that someone would latch on like…read morewhen you go to buy a car but that was not my experience. Everton greeted me after I had a chance to walk through and gaze around the store and I told him what I was looking for. He listened to my explanation and took me to the area of sofas that were exactly what I wanted. He gave me space to walk around, sit on the pieces take photos but was within my view so if I looked over, he came and answered my questions. He explained and showed me how the cushions were made to be firm because that's what I wanted. The manager of the store also introduced himself and was available for questions. It was a very pleasant perusal and although I didn't purchase that date, I will be back to purchase my new sofa! I recommend this store to anyone looking for furniture at reasonable prices and very professional and pleasant assistance! The store is full of all sorts of furniture and home decor!

We went couch shopping for the first time today and had a great experience. Mary was extremely…read morehelpful and very kind. We were able to find exactly what we wanted with her help. We are very happy with our purchase!

Buying furniture can be such a stressful life event--especially when you're trying to find a good…read moredeal without getting scammed. We needed seating for our small apartment that could comfortably fit two people and a dog while also being practical and cozy. As a book girlie, I wanted something perfect for lounging with a good read, and that's when I came across the Ashley Stupendous Oversized Chaise--love at first sight! But the price on the manufacturer's site? Nearly $1,200 (not including delivery) and a 4-6 week wait. Determined to find a better deal, I scoured the internet. Facebook Marketplace? Shady sellers, sketchy vibes. Other discount sites? Either seemed fake, didn't ship to my location, or had questionable addresses (seriously, Google Maps had me side-eyeing some of them). Just as I was about to give up and pay full price, I decided to narrow my search to local stores--and that's when I found Z & R Furniture. At first, I thought it was another "too good to be true" site, but since I grew up in Woodbridge, I recognized the shopping plaza and knew it was legit. Could I have driven over to check in person? Sure. But let's be real--I had books to read. So, after running it by my boyfriend, we decided to go for it. Best decision ever. Our chaise arrived in just 2-3 weeks--way faster than the manufacturer's estimate--and the total price with delivery was under $1,000! The delivery process was seamless. They called my boyfriend 30 minutes out, then called me again when they were closer to confirm details. Once they arrived, they carefully unloaded the chaise and brought it straight into our living room without a hitch. Since we're right by the elevator, no stairs were involved, but the whole process was still super professional and efficient. I highly recommend checking out Z & R Furniture for your next big furniture purchase. Not only do you get great deals, but you're also supporting a local business--a total win-win!

Lies I just read this after years lol all lies!!!!!! Lies, Lies,Lies, and you don't know what my…read morebudget is your not in my pockets but your furniture is way over priced and I did buy several things from your store that were very expensive and I still have in my house today and love. But those dressers were very cheaply made so you are saying they were suppose to look cheap costing 300 something. No you shouldn't sell cheap furniture!!!!!