I called on Dec. 2nd to make an appointment for Dec 3rd at 12 noon…read more I showed up at 12:10 due to traffic. Joshua Stone, Service Advisor informed me there would be no problem and would take me in right away. The service department was very slow and 2 advisors were talking amongst themselves about football. They were going to take care of my rear tail light on my 2023 Ram truck that has 9000 miles which was not working. After 2 1/2 hours they did not even look at the truck. I then spoke to Joshua and asked why it was taking so long, I was the only person in the waiting room. He said they were trying to get the water out of the tail light and thought that would work. I decided to walk around the huge service building to see if I could see my truck getting worked on and it was still sitting in the parking lot. When I asked Joshua why he lied to me he said the mechanic lied to him. I told him to just get me a new rear tail light. He finally ordered it while I was there and I waited another 1 1/2 hours. I asked to have all the red warning lights cleared.There were 3 that came on, also to have my tires inflated to the proper levels. I paid and then left as I was pulling out of the driveway all my warning lights came back on. As I walked back in furious Tom Williams CX coordinator approached me quietly and pulled me aside and explained about all the problems they are having in the service department. Those problems included, hiring mechanics and training all service advisors. It is now 4:30 pm and Tom was shocked I was still there. He thought the repairs were done long before this time. I asked Tom to have the owner of the dealership call me. Being there for 4 1/2 hours I did a lot of walking around the sales lobby. I had 2 different conversations with 2 different sales people about what had happened to me in the service depart. Each sales person told me that the service department was a complete mess and one actually suggested I go to the Dodge Dealership in Hoover for my next repair. STAY AWAY FROM VOYLES DEALERSHIP ON GRANTSMILL RD.

I recently purchased a 2022 Chrysler 300 from Voyles CDJR on Grants Mills Way. It was one of the…read morebest experiences I've had purchasing a vehicle. I made an appointment the day before, when I got there I was greeted by Austin and the vehicle I was interested in was sitting in front of the door. The whole process from test driving to signing of purchase contract was quick and very easy. All services connected to the car were set up by Austin and my car was detailed and ready to go by the time my contract was signed. Everything was done in a couple of hours. The dealership was very clean and organized, very professional sales staff, I couldn't have asked for a better experience. Will have no problems buying from this dealership again. I highly recommend them for your next car purchase

We pulled in to drive through the parking lot. We saw a vehicle we were interested in and as we…read morewere driving to the door, a guy came out dressed in a bright yellow Jacket, but then turned around and started walking back to the door. We stopped him from going inside to ask about the vehicle. It was the weirdest thing. Why would you walk away when a customer is coming to talk to you?

Great service, dependable and reasonable competitive price, from the office people to the driver…read moreall have integrity and will put your needs first when possible. I will recommend them to my mom or daughter if they need a tow,100%

Couldn't have asked for better or friendlier service for a dreaded situation; broken down 300 miles…read morefrom home at night. They took care of my car and delivered it immediately to my mechanic and also gave me a ride to my hotel. I would use Holmes again if needed.

Paul spoke to me over the phone about problems on my 03 SL55 AMG. Took it to him for repair on a…read morecouple of them. Work done well and pretty quick considering amount of work done. Car better now. More work to be done - will return. Recommend.

I owned a 2001 mercedes e class 4matic -prior to sale the car needed TLC and items repaired - I was…read morevery happy with the service and the repairs. The communication was excellent all completed as requested.