They took my son and I in immediately when I called for his chronic ear infection issue. The doctor…read morewas honest and took a hands off approach as there was no infection at the time. He came up with a care plan and I felt very comfortable with checks and maintenance in between. The office staff was lovely and so accommodating. I had such a great experience.

RI ENT has the best doctors. Dr Della Torre is wonderful to work with and I only have good things…read moreto say about him and his staff.

Ok. I made an appointment a month in advance to ensure a…read morefirst appointment in the morning. Office opens up at 9am. My appointment was scheduled for 915am. Upon arriving i filled out the necessary paperwork from 9am to about 912am. While i was filling out my paperwork a lady came in and checked in. She said she was there to see dr. Emory. At 930am. Office worker at 915 asked for that lady to come in. I asked the idiot behind the glass if maybe she didnt realize i was there first. Also my appointment was first. Also, it is my appointment time 915. ??? She actually mumbled the lady is a current patient, lol something i would also become 5 minutes later if they would let me. I guess my money isnt green enough. So i demand to speak to the owner or manager of the practice. After i made my case and the idiots all around the office seen the injustice that was about to happen the dr finally smartens up. So i thought. Mind you i missed work to accomplish an allergy test or schedule one. Not to endure these idiots and certainly not to become their buddy. Dr emory rushes the appointment because the lady actually had to wait for her 930 appointment was waiting lol. Maybe she shouldn't of arrived until 930. That's a thought. Also the dr continuing to be an ignorant fool carries out no such apponitmenr. No such evaluation. No questions. No care. No brains. Schedules an appointment with another dr for some stupid reason and DOES NOT schedule an allergy test. I like how they like to spend my money. I really enjoyed be ing treated like an outsider. Zero respect Dr emory is a lowclass participant of society. He is not to be trusted. He actually acted as though he FORBID me from finding out if I'm allergic to anything. He also acted like there was an exciting party drug i can obtain or gain from being allergic. Dr papazian better be more caring andh intelligent than his partner dr emory. Otherwise i am going to the attorney general and bring their whole circus to light for all to see. Something ironic to mention. As embarressing as it is to admit ive been suffering for 30 plus year. I felt as though i was taking a big step in my life to live in peace. Love life more. Enjoy life more. Dr emory actually with a scowl and an attitude stated to the effect, you never seen a doctor for this prior to this???? Like the ass he is. They will offer you zero dignity. Question you as if they have the right. Not provide you the services you demanded . and i still have not been called by this other referral. so dont waste your time and if you do go through this very situation contact the attorney general and put a formal complaint. The more complaints we register at the attorney generals office the faster we all can get better.

DO NOT LET DR. MARTIN PAPAZIAN DO ANY TYPE OF SURGERY ON YOU. I had a septoplasty with turbinate…read morereduction a few years ago and have been suffering ever since because he reduced my turbinates too much. I got a second opinion after suffering from chronic headaches, stuffiness, and a very dry nose. I forgot to mention that I also had mercer after the surgery that another doctor in the practice discovered thankfully!! Dr. Papazian's bedside manner is horrible as he acted like I was bothering him when I had to go back time after time with issues....do yourself a favor and stay away!! The staff seems miserable and thank god I didn't listen to Jean the nurse when I was telling her my symptoms which she said was normal....well normal turned out to be mercer!! Do yourself a favor and go elsewhere!!

I had the unpleasant time of talking to Clara today as she answered the phone with a loud yawn! I…read morecalled to confirm my appt date and time and she was very rude and condescending. I had called previously and it was always pleasurable so her attitude took me back a bit. She was sarcasticly telling me my blue cross was an hmo and I should know I needed a referell. I explained I was not informed of that when I made my apt a month ago or when I called previously. She sharply bit back they are a specialist and I have an HMO I should know this. I have been here 2x before and never needed one. She is the definition of Poor customer service

Dr. Emery is attentive, professional and thorough. He listens to your concerns and answers your…read morequestions. I think what really sold me was the fact that he came into the examining room and SHOKE MY HAND! Who does that these days?? He's personable and doesn't DISMISS your concerns. I highly recommend him.

It's very hard to be treated for allergies when they cancel your allergy testing twice over the…read morecourse of several months due to lack of staff. The second time they canceled they said someone called me, but I had no message. They could not provide the time or day that the message was left. I had discontinued allergy medication prior to the test for nothing. My referral will be expired by the time they can get me in, and that's if they don't cancel a third time.

Dr. Newberry is an excellent doctor. I came to him in December of 2022, having had pulsatile…read moretinnitus in my left ear for six months. Before meeting with Dr. Newberry, I had seen several other providers (an NP, an MD, and a PA) through other organizations and they all either dismissed the seriousness of my symptoms as anxiety and allergies, or misdiagnosed me with an ear infection or Eustachian Tube Dysfunction. Dr. Newberry's approach was completely different. He was the first doctor who actually took me seriously. He was immediately concerned because it turns out persistent one-sided pulsatile tinnitus can be a symptom of a very serious and potentially dangerous condition called a dural AV fistula; however, while he mentioned the possibility of a dAVF (among other conditions), he also didn't jump to conclusions. He was very thorough. Over the course of a few months, we did some blood work, scans, and tests to figure out what might be causing it. When one of those scans finally came back abnormal, Dr. Newberry provided an immediate referral for me to see a neuroradiologist who eventually diagnosed me with a dural AV fistula. Dural AV fistulas are rare and complex, and I say this to point out that Dr. Newberry didn't let this deter him; he didn't discount a dAVF as a possible diagnosis, despite the fact it was unlikely because I didn't have any headaches at the time (a hallmark symptom of dural AV fistulas). I'm so grateful to him because other providers obviously dismissed the possibility that I had such a rare condition, probably because it was simply unlikely. Had I not seen Dr. Newberry, it's very possible this condition might have gone undiagnosed and led to a stroke or brain hemorrhage in a decade or so; alternately, it could have eventually led to a misdiagnosis of dementia or other neurological conditions due to the impact it can have on cognitive functioning. In general, Dr. Newberry is very easy to talk to and has a great bedside manner. He's a good listener, and I would describe him as highly competent and on the cutting edge of ENT medicine. As someone who has been repeatedly let down by medical providers over the years, I find myself trusting his opinion. He can see the big picture as well as the details, and never loses sight of the fact that his patient is a human being. My experience with Rhode Island ENT as an organization has also been great. I have found it very easy to schedule appointments with them. The receptionists and medical assistants are pleasant and competent. They send appointment reminder text messages which is helpful. I have never had any issue with them forgetting to order a prescription or send in a referral, or any hiccups with insurance. Though I do remember experiencing some initial frustration trying to schedule an appointment as a new patient due to the call routing, since I've become a patient, I've found it very easy to work with them.

One of the two Dr who we saw was basically useless and just referred to the other Dr in the same…read moreoffice. There was no urgency at all despite the real possibility that she has permanent 100% hearing loss. The condition requires quick treatment which is the greatest indicator for positive outcome. Wasted weeks instead of starting on treatment immediately. Then the front desk staff was not scheduling appointments according to the strict protocol that the Dr laid out, and they made appts that we already knew would be impossible to keep due to availability of the Rx from the compounding pharmacy. They said make the appt anyway, then we had to cancel and they have not called back to reschedule. Meanwhile her condition becomes more severe. Horrible awful quality of care, completely useless. Only go here if you want your condition to worsen or you have no other option.

We tried calling this place be prepared for a half hour wait time just to get to speak to anybody…read moredo not press pounds for the text messaging system. It is not faster than calling. They will tell you they'll get back to you in 1 to 3 days with an answer and then when you actually do get the staff, there's no personal touch you can tell it's they're just like reading a script for everything. They reply with. It's actually kind of sad. There's a doctor at this location Dr. Duff, who is a cut above the rest amazing it's just to get to him. It's like storming Guantánamo Bay. Best of luck to others that have to go here.

I was informed by my new employer that I needed a drug screen prior to starting my new position…read more The closest Quest location to me was Atmed Occ Med @ Atmed UC located on Atwood Ave, Ste 122 in Johnston, RI. Usually, I've been to stand-alone Quest locations but this was inside Atmed Urgent Care. It was easy to locate and there are plenty of parking spots. I went into the building and found Suite 122, there are plenty of signs in the building. I wrote my name down on the sign-in sheet and took a seat in the waiting room. A few minutes later, my name was called and I spoke with a woman. I gave her the QPassport my new employer provided and she brought me to the back. The whole process was seamless.

They were supposed to be open until 9pm last night, got there at 730 and the door said it was…read moreclosing at 8. Why are we locking doors at 730? This place has inconsistent hours, so I can't even tell how staff or doctors are. Don't waste your time coming here!