Ok. I made an appointment a month in advance to ensure a…read morefirst appointment in the morning. Office opens up at 9am. My appointment was scheduled for 915am. Upon arriving i filled out the necessary paperwork from 9am to about 912am. While i was filling out my paperwork a lady came in and checked in. She said she was there to see dr. Emory. At 930am. Office worker at 915 asked for that lady to come in. I asked the idiot behind the glass if maybe she didnt realize i was there first. Also my appointment was first. Also, it is my appointment time 915. ??? She actually mumbled the lady is a current patient, lol something i would also become 5 minutes later if they would let me. I guess my money isnt green enough. So i demand to speak to the owner or manager of the practice. After i made my case and the idiots all around the office seen the injustice that was about to happen the dr finally smartens up. So i thought. Mind you i missed work to accomplish an allergy test or schedule one. Not to endure these idiots and certainly not to become their buddy. Dr emory rushes the appointment because the lady actually had to wait for her 930 appointment was waiting lol. Maybe she shouldn't of arrived until 930. That's a thought. Also the dr continuing to be an ignorant fool carries out no such apponitmenr. No such evaluation. No questions. No care. No brains. Schedules an appointment with another dr for some stupid reason and DOES NOT schedule an allergy test. I like how they like to spend my money. I really enjoyed be ing treated like an outsider. Zero respect Dr emory is a lowclass participant of society. He is not to be trusted. He actually acted as though he FORBID me from finding out if I'm allergic to anything. He also acted like there was an exciting party drug i can obtain or gain from being allergic. Dr papazian better be more caring andh intelligent than his partner dr emory. Otherwise i am going to the attorney general and bring their whole circus to light for all to see. Something ironic to mention. As embarressing as it is to admit ive been suffering for 30 plus year. I felt as though i was taking a big step in my life to live in peace. Love life more. Enjoy life more. Dr emory actually with a scowl and an attitude stated to the effect, you never seen a doctor for this prior to this???? Like the ass he is. They will offer you zero dignity. Question you as if they have the right. Not provide you the services you demanded . and i still have not been called by this other referral. so dont waste your time and if you do go through this very situation contact the attorney general and put a formal complaint. The more complaints we register at the attorney generals office the faster we all can get better.

DO NOT LET DR. MARTIN PAPAZIAN DO ANY TYPE OF SURGERY ON YOU. I had a septoplasty with turbinate…read morereduction a few years ago and have been suffering ever since because he reduced my turbinates too much. I got a second opinion after suffering from chronic headaches, stuffiness, and a very dry nose. I forgot to mention that I also had mercer after the surgery that another doctor in the practice discovered thankfully!! Dr. Papazian's bedside manner is horrible as he acted like I was bothering him when I had to go back time after time with issues....do yourself a favor and stay away!! The staff seems miserable and thank god I didn't listen to Jean the nurse when I was telling her my symptoms which she said was normal....well normal turned out to be mercer!! Do yourself a favor and go elsewhere!!

Still not breathing as well as expected. Then was charged over $500 for office visit on a 10…read moresecond procedure that I would not have approved of if I knew I was being charged for more than just the office visit.

I had the unpleasant time of talking to Clara today as she answered the phone with a loud yawn! I…read morecalled to confirm my appt date and time and she was very rude and condescending. I had called previously and it was always pleasurable so her attitude took me back a bit. She was sarcasticly telling me my blue cross was an hmo and I should know I needed a referell. I explained I was not informed of that when I made my apt a month ago or when I called previously. She sharply bit back they are a specialist and I have an HMO I should know this. I have been here 2x before and never needed one. She is the definition of Poor customer service

Dr. Emery is attentive, professional and thorough. He listens to your concerns and answers your…read morequestions. I think what really sold me was the fact that he came into the examining room and SHOKE MY HAND! Who does that these days?? He's personable and doesn't DISMISS your concerns. I highly recommend him.

This review is strictly for the Mendon Road Cumberland office…read more Three times my son had appointments there. Three times the rude, incompetent person at the desk denied that we even had the appointments. When I showed her the appointment card, she denied that it was real. Twice so far this year, the exact same thing happened to my 92 year old father. The first time it happened he asked the woman to give him a SIGNED appointment card. She signed the card "Lynn." Today he went to his appointment. She told him he didn't have an appointment at this time and that they have never had an employee named "Lynn." This has happened to Every Single Person I know who has dealt with this office. It is not an isolated incident. Read the other reviews here about the rude unresponsive staff. Dr DellaTorre is ok but the staff here deserves to be fired. Incompetent, dishonest, gaslighting, and rude. An if this behavior isn't intentional it only proves that they are also idiots. AVOID AVOID AVOID. Do not give a cent to these insufferable crooks. I welcome any response from this office. Be aware that I will be calling Every Day to verify the appointment that I wish my father hadn't made. And recording the calls for quality control purposes

It's very hard to be treated for allergies when they cancel your allergy testing twice over the…read morecourse of several months due to lack of staff. The second time they canceled they said someone called me, but I had no message. They could not provide the time or day that the message was left. I had discontinued allergy medication prior to the test for nothing. My referral will be expired by the time they can get me in, and that's if they don't cancel a third time.

I am absolutely amazed -- amazed! -- by the promptness and efficiency of this office. I arrived a…read morefew minutes before my appointment to a room full of other patients, and barely sat down before my name was called. I cannot remember the last time anything like that happened at doctor's office. They were on time!!! After getting my CT scan from the friendliest and most charming technician I have ever encountered, I barely had time for a brief restroom visit before I went in for the allergy test. The allergy test is hardly what I would call enjoyable, as you're stuck 120 times with 120 needles -- it's a lot of waiting and a lot of pinching -- but the woman who conducted the procedure was warm and professional and impressively quick. So, why the 4-star review? The bathroom. It's FRIGHTENING. Like, dingy, smelly, dirty, spider-in-the-corner-staring-at-me-while-I-pee yucky and highly, highly outdated. Pee before you go, people. Other than a scary bathroom, I have nothing but glowing things to say about this place.

One of the two Dr who we saw was basically useless and just referred to the other Dr in the same…read moreoffice. There was no urgency at all despite the real possibility that she has permanent 100% hearing loss. The condition requires quick treatment which is the greatest indicator for positive outcome. Wasted weeks instead of starting on treatment immediately. Then the front desk staff was not scheduling appointments according to the strict protocol that the Dr laid out, and they made appts that we already knew would be impossible to keep due to availability of the Rx from the compounding pharmacy. They said make the appt anyway, then we had to cancel and they have not called back to reschedule. Meanwhile her condition becomes more severe. Horrible awful quality of care, completely useless. Only go here if you want your condition to worsen or you have no other option.

Dr. McCann is kind and intelligent. His care is impeccable. His technology is definitely high end…read morebut he explains things well to older folks. Highly recommend!

Charged $10.00 for 8 aid filters. Amazon sells 32 for $12.00. That is a ridiculous rip off. 95 yr…read more old mom insulted & refuses to go back.​