We got charged Chf 25.- for a trip from the train station 500 meters up the street to our Hotel…read morewith 4 passengers and luggage. Just after inquiring at the Hotel about what a ride should cost we find out that we have taken for a serious ride. Oh well never ever for us again Taxi Schaller. Not a good way to start your vacation

Seems all very shady, depending who is giving you a ride the price seem to be vastly different…read more Then I tried to complain to their office and the lady just hanged up the phone, great business. I guess in a tourist town like Zermatt they figure they can do what ever they want. Best to walk or use the hotel shuttle. I suggest the tourist office should clamp down on Schaller, bad for business.

Do not think for a minute that this is a tourist trap. It may be one of the greatest days I have…read moreever spent with my family. We took the train to the top of the Gornergrat and were dressed for the cold but layered as we knew we were going to hike back down to Zermatt (estimated to be 4 hours.) At the top it's chilly and I think more often than not the elusive Matterhorn sits teasing its fans with a cloud coverage that just seems to sit in front of the peak. We started the trek down and enjoyed the postcard views. You truly feel like you have been transposed onto a movie set. The scenery is beyond words. The hiking trails are very well marked for the boundless tourists--so you don't feel like you can get lost, but you don't feel too isolated either. Everyone sort of goes their own way and at their own pace so you are on your own. About a quarter of the way down, the fog burned off and for the rest of our time on the Gornergrat, we had a bucket list view!! Invest in a good camera if you don't already have one. Of course, you can spend more time than we had in Zermatt and take the train partially up and just hike around the mountain, but if you only have a day, I highly recommend this gorgeous hike. And don't think it's not exercise because it's downhill, our legs were burning and were very sore for 2 days afterwards.

Yelp Review 2026 #144:…read more My sister bought tickets online while having breakfast. She got us tickets and priority boarding. When we got to the station, her credit card was charged for 2 tickets and 2 priority boarding but when she was checking our tickets and priority boarding, only 1 was showing up. So, we went to the ticketing office to get clarification but the man was just plain rude and not helpful. He was not there to listen or help. Before you could even get a word out, he's already dismissing you and wants you to buy another ticket. This experience would have been an easy 5 stars if it wasn't for this terrible man. We missed our train because of all this nonsense so we had to wait to catch the next train. The people in front of us at priority boarding was also having issues with their ticket and they had theirs printed. So obviously, it's the ticketing system that's the issue. When all the drama got sorted, we were the first ones to board and got first dibs on seats next to the window so we get a good view of Matterhorn on the way up. The return trip doesn't have a separate line for priority boarding so, it was a bit more chaotic but we managed to get window seats again. The train is a bit cramped especially if you're sitting with taller/ wider people - there's no first class carriages.