Tri star was assigned by the home warranty company. They showed up on time initially. Diagnosed and…read morecontacted the warranty company to order the part. After the warranty company drug their feet, the part was finally ordered at the supplier for pick up. I made George aware on the Tuesday before christmas it was ready, he said he would look into and get back to me. Since then, there has been zero communication or attempt to complete the job. Even after multiple phone calls and texts from myself and the warranty company. At this point we have to call another contractor to complete the work George was unwilling or unable to do.

We moved to Wears Valley in October 2020 and found that the HVAC system required service due to…read moredeferred maintenance and severe humidity in the crawl space. In other words the heat pump wasn't working properly. Tristar was sent by the home warranty company to resolve a covered issue. However there were many uncovered issues with the HVAC system and I called Tristar to return to address them. Tristar returned, inspected and diagnosed the entire system, and informed me of their findings. My options were to either attempt to repair a unit close to the end of its service life or replace it. We chose to replace it with a larger and more efficient unit. Tristar did this quickly and professionally. I inspected the old unit when they got it out of the crawl space and it was a wreck in obviously horrible condition. Obvious moisture damage. After the installation, George Williams (the owner) strongly recommended that I install a dehumidifier and told me in no uncertain terms that without one I'd shorten the service life of the new unit. So I asked him to quote me a price. I was surprised when he said he didn't sell them. He was just letting me know that I had to have one! So, I got one and installed it. He also told me that the zone system controlling the ductwork was in bad shape and may need to be replaced but to wait to see whether the dehumidifier would correct the problem. It didn't, but the crawl space dried out. The zone system continued to malfunction so I called Tristar again. They replaced the zone system electronic components. The ductwork itself was fine. After the work was completed George informed me that the water filter on my well pump was a mess and needed attention. I didn't even know it had a filter! George is just that way. If he sees something that needs attention he tells you. He's observant and conscientious. No extra charge. In my experience Tristar is a good company, run by a good man. I cannot recommend them more highly. The new system works very well and was worth the expense.

Our experience with this company was extremely unprofessional. We scheduled an assessment with…read morethem, and they went on site without properly advising us. They were unsure which unit needed troubleshooting and did not bother to call for clarification. They went on site on Friday, and by Wednesday we still had no proper updates. They repeatedly told us they would submit a repair quote, only to finally admit--after 5 days--that they did not know what needed to be done because they were unsure which unit required service. This wasted 5 days of my time!When we asked to speak with the "owner," who was the one performing the assessment at the time, we were told, "You can't speak with him because he's busy working." We were also working and needed this issue handled promptly. If communication and follow-up cannot be provided because you are too busy "working," then that reflects very poorly on your business practices. The lack of accountability and honesty was extremely frustrating. :) And for future reference, the operator should never raise her voice at a customer. Professionalism and proper customer service should always be maintained. I was the one dealing with the issue and the unnecessary delay, so that response was completely inappropriate. I strongly recommend additional customer service training for her.

Compass provided above and beyond support for a long time customer. Providing troubleshooting and…read morereplacement of a component in my home that wasn't a normal part of the equipment provided with our install. One of the power supply breakers to our unit was chattering and was hot. I called Compass and a technician was dispatched the next morning. He checked the situation and determined the breaker was failing due to age and not my HVAC unit..he obtained a new breaker and replaced the faulty one. The problem was solved better than new. My experience with Compass has always been OUTSTANDING!!!

I had a horrible experience with GENT. They installed a new unit at my home & it had issues since…read morethe first day of installation. They rushed the job and it hasn't run correctly ever since. They've come out multiple times & have not fixed it. So, I spent 10k and have had a constant headache with my heating & cooling, it's been a nightmare. It's so disappointing to spend that kind of money & be ripped off.

I called this morning and left a message that my heat/air/HVAC was not working. They called me back…read morein an hour and told one of the workers would call in a couple hours and head my way. The repair guy called and was here about 45-minutes later. He found we had a bad wire on our thermostat, which caused a short that blew a fuse. 100% Professional from start to finish. I would not think twice about calling for help again or recommending them.

Our A/C stopped cooling with 90+ degrees out, so it was very uncomfortable in our home. Called J&J…read moreand he got here the first thing in the morning and was very good at diagnosing the problem and fixing it. Price wise they are ( I guess it's the norm for A/C repairs) not cheap.

I called Powell Bros. this morning after a cold and snowy weekend. They had many calls backed up…read morefrom the weekend, but they were friendly and called me back quickly to set up an appointment. I needed to have my heat pump evaluated for problems after it had been making rattling noises over the weekend. The technician came right away and checked out the heat pump thoroughly. I am relieved to have a reliable, friendly business to depend on when I need them.

Powell Brothers Mechanical contractors came to my rescue 1 August, when my air conditioning went…read moreout. I took quotes from several local companies and waited a week for people to respond to my requests then to receive unbelievably insane, completely out of the question, Incredible, kings ransom, massive amounts of money some of these crooks wanted to do a basic charge on my unit. One company quoted me $900 to charge my unit and blamed the price on the cost of refrigerant. Borderline criminal. But, the Powell Brothers show up on time with a more than fair in fact, generous quote. Not only did they fix my unit, but they gained my admiration and friendship. This is what the Powell Brothers bring to our community. The national chains are going to hijack your bank account for their shareholders. These fellas work hard and do great work at a more than fair price. They should be your first and only consideration for heat and air. They are mine.

Evan and his team are unprofessional and unresponsive. This company is owned by someone who lies…read moreand does not communicate. Take your business elsewhere. I first met Evan in November of 2022, when we discussed repair of a gas fireplace, which he claimed would be fixed by ordering a special remote from the company. When I questioned if it could be any other issue, he stated that it could be the starter, but if it was that problem, the fix is cheap and he would cover the cost. Remote was due to be delivered in December. I never heard from Evan. Since then, I have called Shield Services and spoke to his receptionist on several occasions. I have been told multiple times Evan would be calling me, but he never did. The receptionist gave me a lot of excuses. First the remote was "out for delivery". I waited a week, then it was, "I'll have Evan call you". Waited again, no one reached out. I confirmed my contact information multiple times. Multiple calls and unanswered messages. Then I got in contact with the receptionist again who told me it was on backorder. How something can go from "out to delivery" to "on back order" makes no sense to me. I have heard about half a dozen excuses. If you are looking for more red flags, note that this business does not have an address (something I learned when I was filing with better business bureau). Do yourself a favor and take your business elsewhere. Shield Services is unprofessional, unreliable, and does not follow-through on promises.

I needed my tankless hot water heater descaled the guys came out quickly and got me taken care of!…read moreAs a local realtor I have also referred them to several clients for work! Honest,dependable, on time and fairly priced! Give them a call!!