They were extremely helpful and made a couple of beautiful plaques for us very professional I would…read moresuggest for anyone to use them.

From the owner: Specializing in: - Trophies, Plaques & Medals…read more- Engraving - Luggage - Advertising-Promotional Products - Embroidery

I needed to have my mother's diamond reset and took it to Farmington Jewelers. They recommended a…read moresetting based on my description of what I wanted. When I picked it up it was beautiful. It was lovely. Great service. Great staff. Would go back in a heartbeat. Christine A.

I have been going to farmington jewelers for many years , and have to say that the new owner is…read morekeeping up the tradition of it being a fantastic jewelry store. My husband had inherited a beautiful diamond from his uncle and for my retirement , he had it reset into a ring for me. The owner was amazing to work with.She helped design something that I am comfortable wearing every single day.And it is just stunning. This will still be my go to jewelry store.

Horrible customer service. Very rude. The items they sell fall apart, literally the day of and then…read morethey tape it up. I would stay away from the blonde lady here, she acts as if she owns the whole mall and could care less if you shop at the store or not. Spent 90 bucks on one item, fell apart, bring it back only for them to tape it on and give me an attitude. Unbearable, don't waste your time or money. Go elsewhere.

long story short they messed up my personal belt i was getting engraved and said it was my fault…read morewhen it was the girls fault because she wasnt paying attention to what i was telling her due to the fact that she was socializing with someone when i was trying to place my order than the manager is arguing with me and defending the girl even though the manager wasnt even there the day before to know plus the other coworker swore at me and the manager didnt say anything about her language. top 5 worst customer service experiance ive ever had. im sure they may treat other customers better but when they screw up they get deffensive and dont let you speak ...

My husband and I have been customers for 32 years. Our experience has always been excellent, from…read moremy engagement ring to my 30th anniversary ring. The prices are always the best in the area. Outstanding value.

I have been a customer of Gem Jewelry in West Hartford for over 20yrs. This past year there was a…read morechange in management and personnel. I visited the store in September and found the service very disappointing. My visit last was over two hours due to the sales associate jumping from me to other customers. At the end of my visit I was told that I would receive an email of the proposed item of purchase the following Monday. I had not heard back so I called and I was informed that she was busy and would get me my quote that day. When had not heard back in 2 days, I called back again. I was told that they are understaffed and she was overwhelmed. She completed another inquiry and would be working on my order. I was told that she would send me the information that night. There was a timeline for the item as it was a gift I expressed my frustration with the delays and my concerns and the associate abruptly hung up. I did not receive the quote as promised again. I have been a past customer here for many purchases and never experienced such poor service. They are not attentive to the customer and do not follow through with a commitment. Unfortunately I will no longer be a dedicated customer as they do not value customers as they did in the past