My husband and I have been customers for 32 years. Our experience has always been excellent, from my engagement ring to my 30th anniversary ring. The prices are always the best in the area. Outstanding value. read more

I have been a customer of Gem Jewelry in West Hartford for over 20yrs. This past year there was a change in management and personnel. I visited the store in September and found the service very disappointing. My visit last was over two hours due to the sales associate jumping from me to other customers. At the end of my visit I was told that I would receive an email of the proposed item of purchase the following Monday. I had not heard back so I called and I was informed that she was busy and would get me my quote that day. When had not heard back in 2 days, I called back again. I was told that they are understaffed and she was overwhelmed. She completed another inquiry and would be working on my order. I was told that she would send me the information that night. There was a timeline for the item as it was a gift I expressed my frustration with the delays and my concerns and the associate abruptly hung up. I did not receive the quote as promised again. I have been a past customer here for many purchases and never experienced such poor service. They are not attentive to the customer and do not follow through with a commitment. Unfortunately I will no longer be a dedicated customer as they do not value customers as they did in the past read more

Highly recommend Gem Jewelry! Mike was fantastic to work with. Got the exact ring I was looking for, at a fair price. Mike has years and years of experience and never makes you feels pressured. read more

Gem Jewelry - Jewelry Near Me - West Hartford, Connecticut

Glenda went out of her way to help me with a watch I had recently purchased. Quick, effective service and a beautiful store!

My husband and I have been customers of Gem Jewelry for 35 years. The quality of customer service is top notch. Cheryl, is amazing at what she does! Her personality and professionalism is the reason we return time after time. We can't leave out Glenda and Jennifer as well....great service. Doreen and Jerry Clapis read more

Went into Gem Jewelry to purchase a wedding band with my husband and was pleasantly greeted by Michael. He was very welcoming and attentive to our needs. We are from out of town visiting family over the holidays & felt like locals while in the store. Our rings were cleaned, my new band was sized and we were out the door in 20 minutes. Stopping in and saying hello to Michael will now be part of our Connecticut visits. Thank you Michael & Gem Jewelry for an experience worth raving about! read more

Gem Jewelry - Cleaned rings in minutes & a new wedding band! By Michael. - Jewelry Near Me - West Hartford, Connecticut

Gem jewelry is a wonderful store with many amazing beautiful items. Although what makes it truly stand out is it's staff. Recently visited this location to have a ring repaired and was greeted by Michael which had a wonderful personality and presence. He was very kind, easy to talk to and welcoming. Being new to the west Hartford area, means finding reputable businesses as well as make valuable connections to ultimately feel comfortable and content. Gem is the kind of business which truly lives up to its name.. it's truly a gem to the community of west Hartford. Thankful for finding an amazing trust worthy jeweler near by! read more

My husband and I used Gem Jewelry for purchases since the 1990's. This weekend, I ended that relationship after a horrible experience with my engagement/wedding band set. I had a prong break off my engagement ring in Dec 2022 and I brought my ring (from out of state) to be repaired. First they tried repairing just the one prong, (which broke after one week), and then I paid for Gem Jewelry to reset the solitaire with a new head. That head lasted 7 months before another prong broke. I was told by Michael that it was my fault, it would be yet another $260 for a new head. I traveled again out of state to get to CT, thinking that I had a relationship with this store. I asked if they could lower the solitaire setting to match what I had originally because the new head sat significantly higher than my original setting. Michael was visibly annoyed that I was "creating work" by making this request. He said he wasn't confident he could find something but he would try. I picked up my repaired ring this weekend and I am completely dissatisfied. The solitaire diamond now lays flat on my finger, not raised in the slightest, not allowing any light in. It is most definitely NOT what I requested, and I am now searching for a new family jeweler who listens to his customers. Spend your money elsewhere and find a jeweler who is willing to listen to the customer. read more

As a new resident to West Hartford, I did not have a jeweler or know of any until I did a Google search. I came to Gem jewelry and was very thankful to have found them for our experience was excellent. The staff person who helped me was knowledgable and kind, displaying many different options within our price range for the type and style of jewelry we wanted, a white gold 18 or 20 inch chain to replace on a necklace for my wife. I was in and out in under twenty minutes and they even gift wrapped the item for me. Friendly staff and will come again for future needs! read more

I recently purchased a beautiful new ring from Gem Jewelry. It was such a wonderful experience thanks to Michael!! He was very friendly, patient, and extremely helpful!! I highly recommend him!! You won't be disappointed!! KD read more

I don't know where to begin! Mike, the manager of GEM Jewelry in West Hartford is an extremely professional and empathic individual, who assisted me in both replacing links for my Tag Heuer watch which was at least 25-30 years of age, but also cleaned and replaced a battery for the watch. This watch holds an extremely sentimental value to me, and Mike was extremely gracious and eloquent in the way he spoke with me and assisted me in making these reparations. When I asked him what the bill was for replacing the links, he smiled and said $10. When I asked him what the cost was for replacing the battery, he said no charge. I've never had a jeweler treat me SO NICELY, without making an extensive purchase! This shows me the character of this establishment, and can't tell you how much I recommend doing business with them in any future jewelry repair needs and purchases! They treated me the way I like to be treated, without forcing me to look at a new watch to replace my current timepiece. Mike gave me some ideas to think about, but made me feel like I was really worth the service he was extending on behalf of GEM Jewelry! BRAVO and THANK YOU So Very Much to GEM Jewelry, for UNDERSTANDING THE REAL Definition of CUSTOMER SERVICE!! Brian Peterson read more

I'm writing this review on behalf of my retired mother who does not have a Yelp account. She has gone into Gem Jewelry twice within a year and a half for jewelry repairs, and both times the staff went above and beyond. In the past, she has come across certain businesses taking advantage of her because of her age, however, the staff at Gem Jewelry could not have treated her better, or been more kind. More businesses should lead by their example. read more

This is a great local jeweler for fine jewelry, as well as services. I came in with a watch that was missing a battery. They replaced it for me, and when I tried to pay, they said it was free and they wanted to be my jeweler. That really stood out to me. I don't buy much jewelry, but I have since returned to have items engraved, which turned out wonderfully. I have also inquired about pearl re-stringing, which they offer. They do excellent work and really care about earning your business. read more

My 90 year old mother raved about the service she received from Michael at Gem jewelry. I was looking to have a new setting for a wedding diamond I inherited. Michael helped me find a gorgeous setting and I get frequent compliments. I highly recommend you stop in. You won't be disappointed. read more

I am writing to convey my deep disappointment with the complete lack of customer service I experienced today at this location of Gem Jewelry. I stopped by the store with my nephew to simply have his new watch sized before the holiday. Considering the season, I fully anticipated waiting, and I certainly anticipated paying for the service. After patiently waiting while watching the overwhelmed and flummoxed staff attempt to help others, we were finally addressed. The staff member then curtly and dismissively stated that there was nothing they could do for us until at least next year since the watch technician was fully committed. He offered no other solution, so we left discouraged. However, on the way home I stopped at another jeweler in Farmington and not only was I promptly and graciously helped but the adjustment was made for free--all with holiday cheer, in just a few minutes! This is the customer service I had hoped for! I shall certainly continue to patronize and recommend the jeweler in Farmington without ever considering this or any other Gem location again. read more

Michael was super helpful in educating me on diamonds and their characteristics and what types of bands fit well with certain cuts of stones. He never pressured me and only made sure I made informed decisions. I drove all the way from the new haven area few times just to work with him specifically to get the right ring for my marriage. read more

I am absolutely appalled by the horrendous experience in your New Britain Avenue location. Where do I begin.. - The man "assisting" me walked away from me 3 times to answer his cell phone - He was COMPLETELY unconcerned with what I wanted for a wedding band. When I showed him an inspiration photo, he told me it would look "terrible" and that I would "never" be able to find it.. Very bizarre considering several other jewelers told me they could easily replicate the gorgeous design. - I can completely appreciate an expert in the field giving me an educated option.. but what bothered me about this man was his unbelievably nasty attitude. It seemed like he made it a point to cut me off, and argue with everything I said. He even went as far as to tell me he "knew" where my engagement ring was from, when we purchased it from my family jeweler in Massachusetts.. I am General Manager for a luxury brand, and I CAN NOT IMAGINE ever conducting myself the way this nasty man did. read more

My husband & I have been Gem Jewelry customers for 20 years. They always have a great selection of both traditional and unique pieces. All of my fine jewelry has been purchased here...from items I've found in-store to custom pieces. We find their prices reasonable, service is top-notch and the quality is outstanding. Michael has always taken great care of us and I trust his knowledge when creating a custom piece. Above all, we never feel pressured to make a purchase. Highly recommend! read more

Thank you Michael for making me the most stunning 20th Anniversary ring. You were a pleasure to work with. You listened to what I said I wanted and caught my vision in this beautiful ring. read more

I love Gem Jewelry! All my fine jewelry for the past 20 years has been purchased here. Including my engagement ring and wedding band! Quality diamonds and gemstones! Customer service is knowledgeable, attentive and will not just sell you something to make a buck. They want you to make sure you are 100% satisfied with your purchase. Prices are VERY reasonable! I have had custom items made here over the past few years and everything has come out so beautiful and perfect! My most recent purchase was a ring insert for my engagement ring custom made of sapphires and diamonds...it came back STUNNING! They also cleaned and restored the white gold on my wedding band and engagement ring to match the new insert...and because of my loyalty they did not charge me for that process!! I am very satisfied with this store and would never go anywhere else. Highly recommended!! read more

I bought my wedding rings here and haven't had an issue. I've been to them for service and some other unique requests and they've always done their best to make sure I was completely satisfied. I love this place and really enjoy the small business feel of the place. I would definitely recommend to my friends and family. If you go, ask for Michael. He'll take care of you! read more

I had been to multiple places to look for a replacement wedding band that I lost. This was the first place I didnt feel like I was being 'sold' something. The woman helping us was wonderfully nice and the man jumped in a few times and helped us. It was over the busy holiday and I was flexible with my pick up times, but they insisted they could get it to us quickly ( goldsmith on site) My aunt was a jeweler and I know how this business works ( sadly shes out of the business now) This place I would go back to. I will stay away from the places in the center. This was what we were looking for. read more

In the past twenty years I have used Gem Jewelry several times. All good experiences. Always felt comfortable dealing with Gem whether it was a replacement battery or purchasing a pair of earrings. ~ Recently I had the pleasure of meeting the owner of Gem Jewelry. He helped design the perfect ring for my fiancé to give me. My fiancé searched and searched but could not find the setting or style. Mike helped design and craft this beautiful ring. We also dealt with two of his employees in Enfield and West Hartford. Perfect customer service every time!!! I recommend Gem to many people and all have great experiences with them also! read more

My husband and I had a few services done at Gem Jewelry in West Hartford right around the time of our wedding, and were overall quite pleased with the experience. We had a white gold ring replated with rhodium- it looked brand new when we got it back, and it cost less than I expected (I was quoted a higher price at a different jewelry store previously). My husband also had his wedding ring resized. It was a two color band with hammered detailing, and they were concerned about leaving a "seam" where they had to removed material from the ring. When we received it afterward, there was no seam visible, and it looked better than it did when we brought it in. Finally, we had my engagement and wedding band soldered together. The e-ring is a solitaire with channel set stones, and the w-band also has channel set stones. When I got the ring back, the soldering looked great, but the stones in the e-ring and w-band were not aligned correctly. They let me send it back (at no charge) to have it corrected. When I got it back the second time, the alignment was much better. Although I think it is still (very very slightly) out of alignment, I took it anyway. Nobody has noticed it (some even after I point it out and they look closely at it), so I don't let it bother me. If you go to the West Hartford location, I would suggest talking to anybody but the man with curly hair and glasses. Although he is very nice, we got a lot of misinformation from him and would have had a much better experience working with someone else. For example, he initially suggested adding metal "bumpers" to the inside of my husband's ring rather than resizing it the proper way because, according to him, they couldn't do it without leaving a seam. We spent $75 doing it the way he suggested, and ended up resizing it the proper way (at an additional cost, I may add) because the ring still did not fit comfortably after doing it the first time. Of course, there was no visible seam when they were finished with it, so we shouldn't have even been told to go the other route in the first place. He also told me there was absolutely no way my ring was going to be ready by the time his coworker told me it would be, and it was, in fact, ready when she said it would be. He also disagreed with me when I told him I my rings weren't aligned properly and told me that nobody would notice. I would highly recommend Gem Jewelry for any jewelry repair (unless you are very particular and the repair involves having something aligned perfectly and soldered- if you aren't too picky, they will do an acceptable job). We were very happy with the quality of the work, the price was fair, and the customer service was just fine aside from the problems I described above. We will definitely use Gem Jewelry in the future. read more

We're delighted with the wedding bands we purchased at Gem Jewelry. We've also bought a gift there for my sister. While we were shopping they cleaned our rings, which was a nice touch. The salesman was knowledgeable and really took the time to understand our tastes and ideas. We always think of Gem Jewelry when we're looking to buy jewelry. We've also had repairs done there. read more

I went to several jewelry stores to pick out an engagement ring for my girlfriend. I found Gem Jewelry provided me with great customer service and the best prices around. Michael was extremely helpful in finding me the perfect diamond. He worked efficiently along with personal and professional care. We are so happy with how beautiful the engagement ring turned out. I strongly recommend Gem Jewelry for anyone looking for excellent quality jewelry and wonderful staff. read more

We had a great experience., very friendly and helpful staff., Bought our wedding bands and engagement ring at the same location. Micheal was amazing!!! read more