I had Allstate home and auto through Jason Moriah and had no issues. I canceled due to a price…read moreincrease and found a better deal with Progressive and have been happy since with Progressive. Jason and his team, Tamara Roberts, call me and email me and text me even after I asked multiple times to be removed from their call list. I will be complaining to the Allstate company but am also warning others. Stay away from this branch of Allstate.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've been an Allstate representative since 2008 and opened this office in 2017. I started out as an Office Manager before becoming an Agency Owner here in Hampton and Newport News. From the start, it's been important to me that customers have the information they need to choose the right coverage for their situation.As a trusted Allstate agent, I believe in giving back to my community. My agency supports the Center for Sexual Assault Survivors and its annual Walk a Mile in Her Shoes event. Outside of work, I enjoy spending time with my wife, Kizzy, and our two daughters, Bella and Brinley. We love riding bikes around our neighborhood, going to the movies and checking out the Virginia Living Museum. In my spare time, I love listening to music and DJing.My team is comprised of diverse individuals ready to assist you with your insurance-related needs. We value customer service and look forward to meeting and working with you. Call or stop by our agency, located in the Nickerson Plaza Shopping Center at the corner of Andrews and Nickerson boulevards, today.

lack of professionalism and follow up and follow through. I had an issue that lasted for months…read more when I addressed the ongoing error I was met with unprofessionalism and hostility. i reached out to mr. Lucas and was advised he would give me a call to address my concerns. unfortunately that did not happen..

BEWARE!! Use any other agent. I was left without home insurance for over 3 months unaware because…read morethey failed to initiate the policy. The receptionist is the worst, customer service is not important. You've been warned!

Oneida M Gonzalez-Young is one of the nicest agents I ever spoke to.! I highly recommend her when…read moreneed help with your insurance!! Very patient, informative and understanding!

I had a great experience working with agent Michael Wilson, I called the office because my…read morehomeowner's insurance with Travellers Insurance Company continues to go up yearly. Mr. Wilson told me to give him 24 hours and he would search for a cheaper homeowner policy. Surprisingly, he found a policy that was about $1000 less a year. Thanks again, Mr. Michael Wilson.

I just wanted to give a quick shout-out to Heather at John Fagan's office on Mercury. I was moving…read moreall the way from Oregon and she did an AMAZING job helping me get everything all squared away with my insurance needs. Super impressed!

Their insured lost control of his vehicle literally uprooting my custom mailbox, wiping out 50 feet…read moreof mature landscaping and taking down a portion of chain link fencing. Allstate has been the worse to deal with. I have taken time off of work to get estimates which either they don't show up or call back to even schedule. I've emailed a bunch of photos and sent estimates of people who DID show up to quote the repairs. Allstate finally paid a partial claim sending it to my credit union that I haven't done business with in over 15 years even though I still have my IRA's and VISA with them. My Zelle account is tied to my Wells Fargo Bank so I have no idea why they sent it to my CU account? They don't ask you what bank to send to, they use your email or telephone number of which BOTH are tied to my Wells Fargo Account? Now I am fighting to get the other half of the claim paid that they said they never received?? The whole claim was sent together. Push comes to shove I will sue the insured in small claims and Allstate will have to defend him and pay the claim. When I read the other complaints it makes me wonder how they stay in business! My best guess is they wear you down hoping you'll settle for less or just go away...What an ordeal. Allstate is the worst.