In sum: Honestly, it's the worst salon I've ever been to. Taylor Taylor ruined my hair, demonstrated poor technique (highlights look more like a poor dye job - out of the box), tried to rip me off by over-charging, and management failed to respond to emails and calls.
I went in to Taylor and Taylor for the first time this week. I was going in to have half a head of highlights. Upon meeting the stylist, he told me he wanted to do Ombre. I was a little confused, because I booked highlights. I kindly said, that Ombre was nice, but I really didn't like the look for myself. He responded by saying, "well, if I have to highlight to the root, I can do a T-section, while at the same time, charge you for a half a head." Keep in mind, the service I booked was, "Half a Head of Highlights," which to my knowledge and every other salon's knowledge on the planet - highlights are traditionally going to the root. I was pretty perplexed. I should have walked out of the salon at that moment, as it already had left a bad taste in my mouth - but decided to sit quietly and agree, though, I felt taken advantage of.
I then explained to the stylist, that I loved my blonde color, but I wanted to go a little brighter, in some sections around the face. He said he preferred it to be more natural, I said, I preferred it to be brighter. Again, I should have read the vibes - we weren't clicking.
Long story short, I left the salon with GREY hair with an orange tinge to it! If you see in the photo, my hair is a golden blonde. So, I wound up with the exact opposite, (or, I don't even know what I wound up with), but it's pretty terrible looking. Additionally, the technique of the highlights honestly look like a bad dye job, straight out of the box. I've tried to wash out as much of the toner as possible (using clarifying shampoo), but I'm left with a gross shade of pale, washed-out orange. And feeling pretty discouraged.
I am very familiar with the standards of many salons in New York City, and after visiting Taylor Taylor Spitafields - I can safely say, from my experience, the salon is "pretend posh". While, I'm sure this is not representative for all staff at the salon, (following my visit, I have read that Sarah does great color and is very kind) but with the stylist I had, it was exceptionally a poor experience.
Prior to this review, I called up the salon the following day; to which I was rushed off the phone, and was told to email management. Additionally, during the brief conversation, the receptionist, stated that management was currently there, so he would have them read the email immediately. I asked if management was there, why I could not speak to them directly over the phone. He explained "that is not our policy". I have still not have had the kind courtesy of a simple reply. In the mean time, I'm having to walk around London, with terrible hair, in a state of flux; and hating your hair when you normally love it, is honestly the worst feeling.
In conclusion, Taylor Taylor not only ripped me off (by charging a half a head for a t-section of highlights), but failed to listen to what I wanted (which wasn't anything unusual or particular). Additionally, the salon demonstrated exceptionally poor technique (every strand of hair goes into foil?), and to top it all off, when a customer is unsatisfied, they choose not respond in order to correct their mistakes. If that doesn't demonstrate the class of the salon, I'm not sure what else does.
In conclusion, I would never in a million years, go here again, even if it was FREE. Salons in London like Windle and Moodie, Cobella, and others do a much better job - and don't have to pretend to be posh, they just do a nice job, and care about their clients. read more