David went out of his way to call a colleague to help troubleshoot my wheel lock problems. He'd already left my location but came back to successfully change my tire. Great service, excellent communication, and speedy work. read more

Update 7/20/26: The owner response is all you need to know about their customer service. Look at all the 1 star reviews with the defensive owner responses. Not the way to run a business. Not everyone is out to get you my man, sometimes you just do a poor job, need to own up to it and make it right. All the tire places around town know about their shady practices and they will lie to cover themselves. They are a fly-by-night company. Destroyed my rim with zero accountability. The Audi cap removal tool was in the trunk, your driver just did not know how to use it. Would you like pictures of that also? More lies. The guy showed up in an unmarked Dodge Durango. At no point was it ever communicated to me they did not have the correct tools for the job. No google page for Raleigh, NC or Jacksonville, FL. Not a BBB accredited business. Avoid at all costs! No tools to change tire. Rude and unprofessional driver Derrick. Used household tools, damaged rim in Jacksonville, FL. Will be filing complaint with the BBB. read more

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The service came within an hour of me placing the call. He made sure my car would run & was drivable before leaving. read more

Idk the name of the guy they assigned to me, but uber rude and unprofessional. I had no choice agero assigned you to my case!

This went from bad to worse. I had a flat tire on the side of the highway. From the time Progressive dispatched him to him actually showing up was 2.5 hours. Fine. When he arrives, he's in a mini van with one of the tail lights out. As a female driver on the side of the highway at night, that's a little off putting, but again, fine. BUT THEN he gets out of the mini van, PEES on the side of the highway in front of me before starting to change the tire??? When he's done peeing... he starts working on the tire, his pants falling down the entire time. Unprofessional is an understatement. I was so uncomfortable. read more

They said 60 minutes ETA . After 65 min, I call and get an answering machine. Called insurance , now it's 20 more minutes. Who knows if they will ever show up. Do not recommend. read more

They waited until my 75 minute wait time was up to cancel my service call. No communication, just canceled. 7:30pm dark and stranded. Now I have to wait another hour. read more

My sister got a flat in a rural area and I used roadside assistance to find someone to help her. This company took the job . . . and never showed up. The company kept answering the phone and hanging up without saying anything. He did not respond to text messages, he did not communicate anything . . . He just never showed. As of the time of this message, my sister is *still* sitting on the side of the road in a rural area at night waiting for another company to come help her. This trash business is very appropriately named: TBD because it's TBD if the owner will even choose to show up after accepting a job. To the pits of hell with this garbage company. read more

Our blind dog that's diabetic that needs his insulin is locked in our car We waited for over an hour for this guy to show up he never showed up kept giving the runaround he'd be 5 minutes away then 15 minutes away then an hour away. We had to call the fire department to unlock the car. Because this guy did not show up. And did not communicate. Mm read more

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I was locked out of my car and TBD picked up the roadside request from State Farm but never showed up. Would not answer the phone or reply to a text. i waited over an hour standing by my car as requested by roadside, with $50 worth of food that nobody would eat by the time I made it home. read more

Extremely rude. Did not call ahead of time and then got upset when I told him I was 5 minutes away. . I originally asked for a tow, he got the call as a jump, he told me to drive home and call and uber to pick my vehicle up. . Terrible terrible service . read more

Dispatched through my insurance for a jump start or tow. Waited over an hour, and when the driver arrived he was rude and treated me like I was inconveniencing him. Very unprofessional experience. read more

Arrived within an hour! Friendly and helpful! He had everything needed, we only need air.

Statefarm called for roadside service at 5:12 p.m on 08 08-2025. We are still waiting and it's 7:00p.m. Way to go! Call to check ETA and driver had an attitude! read more

tbs doesn't even show up to the location when you have reached out nor do they answer the phone noooo good‼

This guy is just messy.. prior to him reaching me, he calls and ask which 42 i was on. i told him i didnt know as i was not from the area, he says well im 6 mins away from where they say you are and if you not there i dont know what to tell ya... and then after i respond of course he didnt like it. but i had been waiting for 1 hr. like who wants to hear anything other im here to help.. and on top of all that he didnt even lift my tire and put it back in the car. and then leave... he dont need to be an emergency for anyone .. read more

So I had to cancel my tow after he drove 10 minutes toward me because my plans changed. So Chris made me wait an hour and twenty minutes, then canceled on me. I wasn't even going to write this review but jeez, this guy is a terrible person. I had to say something. read more

The arrival time was as quoted which made for excellent service! Great communication and customer service! Would definitely recommend!

If I could leave a zero star I would. unprofessional and rude. poor communication! I don't see how my insurance can contract with this business. I called a towing company on my own and paid. The gentleman was there within 15 minutes as he communicated and he was professional. This company would use some pointers from the company that assisted me. Do not USE! UPDATE! this is the texted I received from this business. DO NOT USE! read more

TBD's Roadside Service - Roadside Assistance Near Me

FRAUD- State Farm dispatched this company to help me with a flat. THREE hours later he still hasnt arrived and told State Farm that he completed the service. He is a fraud who is taking payments for work that hasn't been performed. read more

let me waiting for over 4 hours and then just cancel. Tried calling many times and just kept telling me they were on their way.

The worst service ever! Never use this company for road assistance. They will make you wait on the road for 4 hours, only to tell you they can't provide the service. read more

Everyone here is mad. But I guarantee each of these bad reviews either didn't answer their phone when called multiple times or gave incorrect addresses or had an attitude right out the gate with the gentleman coming to help. Just saying, I'm in this business too, Chris is a solid dude and does quality work and usually goes above and beyond. But don't think he's gonna be a verbal punching bag or a door mat for you to walk over. read more

Chris changed my flat tire quickly and efficiently and turned what could have been a disastrous morning into a small hiccup. Thanks for the speedy and friendly service! read more

I wish you could give this business a zero. A one star is pushing it. The owner is extremely narcissistic and doesn't mind making you wait over two hours only to cancel your service request at his whim if you call to ask where he is. He is not a nice person. I'm shaking my head as to how he stays in business. I was waiting at the hospital with my mum who had a procedure for her heart and had to get her home. Unfortunately, I had a flat tire I called my insurance company and they dispatched this business which is a one man pony show. with all the businesses out there find anyone else but this guy. I've reported him to my insurance company and hope they never use his business again. read more

This guy is great - he is also incredibly patient and efficient at de-escalating angry moms lol. Not only has he provided a jump in the past for my car, he came today and changed a tire for me (despite me being angry with my child for not checking to make sure the correct tire was outside - when it was still in MY car at my job the whole time - sigh) TBD did everything he could to rectify the situation even after he left and completed the job (the wrong tire was put on - because the correct one as I stated, was in MY trunk of the other car, not the inoperable one ‍) ten out of ten highly recommend! read more

Nice guy, opened our locked car within minutes! Fast and reliable!!!! 2ull gladly use again and will recommend

Helped me out TWICE in 24 hours. Quick and professional service. Even in the rain! I definitely would recommend and will be recommending to family members! Thank you Chris -Moon read more

Contacted USAA for roadside assistance. TBD Roadside Service accepted the request with an estimated 40-70 min arrival time. After waiting over an hour with no updates from TBD, USAA reaches out to them and is told they are delayed by another 35 minutes. 35 minutes later still no assistance or communication from TBD Roadside Service. All the while I am on the side of the interstate with no AC in July. After more than 2 hours the driver calls for a more specific location and doesn't even apologize for multiple delays. I tell him to cancel and state that my wife is now having to leave her workplace to pick me up. He stated something sarcastic like "Oh well good for you". I gave him a string of expletives. Unreliable, unprofessional, and zero customer consideration or service. Ptevious reviews seem to mirror my same experience. I am going to ensure that USAA is aware of the incident in detail and I highly discourage anyone from using this business. read more

Chris dude is unprofessional and when he showed up smelled of liquor. That jon guy seems to be a friend because no way this guy is professional or friendly not a pepole person at all. read more

Blew out a tire on the interstate, made it to a gas station called for help at 2:30 the ETA on roadside help to change a tire was 3:15 pm. At 3:50 called roadside assistance ato see what was going on, they talked to this company and they said they got busy and forgot about me. Talk about professional. Called the company and the guy coming to help me asked me if I've ever made a mistake and asked me if I was perfect. Mind you not one person called me to let me know they were running late or updated the ETA on the tracker. I told him my husband who was an hour away could have been here by now he told me to call him then. I would have appreciated a courtesy call to let me know when the new arrival time would be but that's obviously too much to ask. When I asked for the manger's information the employee hung up on me. Someone finally showed at 4:42 read more

Very unprofessional and rude. They show up hours after initial roadside request. However when they do arrive they get the job done. The rudeness and lack of professionalism isn't necessary. I don't recommend if you have somewhere to be because you will be waiting all day read more

Driver with the cell number 314-258-5738....refused to give name left my wife, 3 yr old and wife stranded on the side of the road for an 1hr then cancel the service. Worse experience of a tow company ever. Should be FIRED and this must be a representation of how this company operates. WARNING DO NOT USE THIS COMPANY read more

Worst service EVER! The driver disconnected the phone call after I tried to inform him about my insurance policy. WORST SERVICE they had me waiting over a hour just to tell me that they weren't able to service me AFTER my insurance had already paid them. read more

I definitely recommend this company! I was stranded at the Petsmart store due to a flat tire, and the owner was basically shopping in the Petsmart store and saw that I had a flat. He immediately came over and offered his assistance and changed my tire and I greatly greatly appreciate what he did! In today's world people don't stop and help people out of the goodness of their heart, so I greatly appreciate what he did, and I would definitely recommend his service. He was very, very efficient and very kind as well! read more

Chris was very prompt and professional. Chris came right away to assist with my dead battery, in the cold, within a very timely manner!

My car got a flat tire on Sunday 6/5/22 and I called my insurance company. My insurance company assigned me this place as the company that will come out and fix my flat tire. I received a message at 7:38pm about what time they would arrive. I waited for three hours on these people to come and they never showed up! I call the number that was provided on the text and Christian answers and say his driver had been calling and it's going to voicemail. Didn't leave a message or anything. Told him to just come regardless of my phone was going to voicemail or not that I was still waiting on the service. He stated he was sending someone. Waited a whole other 45 mins and still no TBD roadside service. Call my insurance company back and they speak with the same person as I did. He tells them the same thing about the calls going to voicemail so I provide them with a landline number to call since the problem was supposed to be my phone kept going to voicemail. But NO ONE left a message!! (Lmao) This was now 10:00pm Sunday 6/5/22 and Christian told my insurance company they would be out in 25-35 minutes. Welp here it is 4:48am 6/6/22 I'm up getting ready for work and my tire still flat with no service from this Ghetto, unprofessional company. A company that needs to be taken out of Rotation to provide any kind of service for a person with car issues because THEY lack professionlism, customer service and common sense. I wouldn't referral a dog to go here nor call these people for any service... The ghetto customer service speaks for itself and I told my insurance company the job must wasn't paying this company enough to provide this service and they need to be off from serving anyone in the surrounding area. If I could give them 0 stars I would because they suck ass and they are very GHETTO with their services!! I would advise for you to call on the dead before you call on these people cause you might have better luck... CUSTOMER SERVICE HERE IS AT AN ALL TIME " GO TO HELL". Do not use this company and if you do I hope you got a whole 24 hrs to wait for service cause they have no regards for your time!!! THE ABSOLUTE WORSE PLACE TO CALL FOR YOUR ROADSIDE SERVICE NEEDS!! read more