Boy were we in a bind today! My husband got his truck and trailer stuck in a muddy wooded area today and after calling another company they redirected us to Deans. I called them explained our situation and they sent out Cody 25 min later. We were so defeated, and Cody came with such a great attitude and put us so at ease he really knows what he is doing. He got the job done quick and efficient he is a real asset to ur company! read more

Great experience- very chill staff, easy going- and gives you tools to use if needed (Screwdriver for plates for example) Puts lots of trust in customers so it's equally deserved. Doesn't spam you with messages or updates like others. Plus they have personal pets at the shop such as dogs which is a plus if you're an animal lover. Overall great service- makes you feel positive even if you're at your lowest dealing with a loss of a car. They do everything they can for you without a hiccup so to say- wonderful company. Only downside- I never received a call regarding my vehicle, the process, etc. when it was taken by my insurance company. Would like that "peace of mind" if plausible... I get they can't control everything- but even a little phone call would be nice to update me on my vehicles stance? Like who took my precious car and whatnot? And it's not only on them- I also didn't receive any information from insurance themselves. So take what you want- but otherwise a great company given what you have received on the roadway and the aftermath. Would definitely recommend this company....only complaint is the lack of communication. I didn't even know if my car was towed out of the lot unless I called on my own time... very weird. No one updated me- very weird. Not a call- text- Etc. Would at least like a heads up so to say- or more information regarding a vehicle on your property that's being taken care of. Very peculiar..... but it is what it is. A worthwhile company to look into- but if you want response and action? Do it yourself... no one and I mean NO ONE has called me from their number regarding my vehicle? Very random. They're super friendly but something is off. Either way- it's a great company, but does NOTHING to reach out to you. Sad shit- all I have to say. read more

The operator, who I believe to be the owner was rude and displayed a lower than average IQ throughout my 1 experience with Dean's Towing. While trying to problem solve and put a clear plan in place he failed in every single category from respect to clear communication. To the point, when I tried to ask him for specifics, his reply was "I have a million dollars, you don't." He then continued to tell me he did not care for the questions I had and I eventually had to coach him through the process of clear communication. His employee on the other hand was very respectfup and helpful. And was clearly embarrassed to be associated with his "leader". All in all my opinion rests that they have the equipment and employees but are seriously lacking respectful intelligent leadership. read more

Shout out to Kevin with Dean's wrecker service! Kevin was professional, respectful and very careful with my car! I certainly appreciate his help today! read more

Tire exploded on 540...couldn't get the spare to unlatch....called Deans...said 30 minutes, arrived in 20. Young man was great, very friendly & professional....had my GMC 2500 loaded in no time. FANTASTIC SERVICE....if I ever need another tow, I know who to call, HIGHLY RECOMMEND! Very reasonable charge. read more

Dean's Wrecker Service was AWESOME! Over 2 months ago my Suburban just shut off and wouldn't move - we had NO IDEA what was going on?? After contacting our roadside assistance that we pay for each month and waiting over 4 hrs only to arrive with the wrong truck and unable to help - we called Dean's Wrecker Service! They were there in less then 20 minutes, brought the correct truck to tow our Suburban, and were incredibly professional! When we first called all correct questions were asked to make the process smooth and easy! A big PLUS and why our family and anyone I know will only use their services in the future - they were Military friend - as soon as the tow truck driver saw my license plate showing I was a Veteran he took off a percentage of the total towing price A BIG "thank you" for all of your help Dean's Wrecker Service!! read more

Everything worst towing service ever. Not helpful and very rude. I would not recommend. This company was called out by police and he didn't even check to see that the car only needed a jumpstart. He towed the car and charged over $400. Unbelievable. Never again worst customer service ever. Be aware! read more

I was a hot mess when I called them. Right before they arrived I was sitting on my kitchen floor crying my eyes out. My kid had a bad day at school, I was having a bad day because of my car and I was in the middle of a bad divorce. Cody the driver called letting me know he was there. I walked out with mascara running all over my face haha‍ he took one look at me and was so kind and friendly! He told me whatever it was it'll be ok. And (I think to take my mind off things) he asked me to help him. Once he towed my car where it was supposed to go, he even called letting me know it got there safe. I'm so appreciative to how kind, professional and helpful they were! I'll always recommend them. read more

My emergency call during good weather on a Friday afternoon. I was told w no wreckers available for at least two hours (vague, maybe not then either). When I asked for alternate wrecker service to call in my emergency, "no recommendations, just call around and see if you can find someone." Any reason it's such a long retrieval time this sunny afternoon? "People needing towing are ahead of you." The tone of the whole thing was not customer service oriented. "F" customer service on the intake. read more

Terrible service. They told me they close at 7pm and went at 6:30 and said they couldn't give me car, which was stolen. Apart from that the man was rude and unprofessional. read more

Had an excellent experience today. My car shut off on my way to the BMW service center. BMW roadside assistance was going to charge me $165 and wait two hours to go 2 miles. I called Dean's, not only was Joe incredibly nice on the phone, he made an effort to get someone out to me sooner than the projected wait of about 90 minutes. my driver Ricky was equally as nice and helpful - was so happy to have at least had a good experience with the tow on top of a frustrating and expensive car situation. read more

I called to have my suv towed this morning at 6:35AM this morning. I was told there was 1 other Job ahead of mine but they would be there within an hour to get me. I called at 7:30 Am to get and update and was told it would be 2-3 hours, when I asked why I was told there was a shift change at 7 AM and the other dispatcher did not know what he was talking about. The first dispatcher was pleasant and helpful, the 2nd one Extremely Rude and Deans should reconsider customer service training for him. read more

My 2015 Ford Transit decided to blow its drive shaft and cut my brake lines while going down 540, and leaving me stranded. I called Deans and call was quickly answered; the gentleman was professional on the phone. In about 20 minutes or so, Tony arrived and had my vehicle hooked up and we were on the way to the Ford Dealership. I really enjoyed talking with Tony, he made the whole experience pleasant. I can not recommend these guys enough!!! read more

Dean’s Wrecker Service - My broke down for transit. - Towing Near Me - Raleigh, North Carolina

I have never written a review but this place absolutely deserves it. I was stuck in the middle of Capital with my hazards on, Dean's was called and happened to have a truck close to me and were there in minutes. The man who picked me and my car up (Cody) was fantastic and definitely deserves some praise. This is the second time my family has used this company and both times have been great. I highly recommend Dean's to anyone! read more

Trash service they didn't let me get anything out of my car without anything I lost gas and came back it was gone and I pretty much lost the car read more

Wouldn't recommend. The "face" of the company Shannon was very rude and not professional.

Called to get my car towed literally down the street and it was $100 which I didn't mind paying but I had question. When I Initially called the lady that answered was SO RUDE it was ridiculous. She Didn't want to answer any of my questions. She kept repeating the price like she was talking to a child. She also seemed to be prejudice. I almost didn't continue but needed my car towed badly. The guy that came was nice but they company needs to check some of their employees attitudes immediately! read more

Very professional and competent towing service. They towed our 25' Class A RV. We are totally satisfied and we would certainly use them again. read more

Pros: was quick to meet. Cons. Driver didn't secure my vehicle half as much as East Coast Towing had two days prior. He simply had a winch and one strap. Driver drove 75+ with my vehicle on the flatbed changing lanes aggressively and yelling at other drivers. Had me sit in it and roll off the bed instead of letting it down easily with the winch. Proceeded to pull off and broke a tree at the shop we were dropping my vehicle off at. Drove away laughing. Overall NOT impressed at all. I would not have these guys tow your vehicle if you care about it at all. Go to East Coast Towing. read more

So I'm in a rush and lock myself out of my car and needed a locksmith quick! I called Dean's Wrecker Service and they were there within 15minutes and had me unlocked in 5! Super friendly and quick! read more

Great place to call when in need of a tow or just some help moving some equipment. These guys are some of the best in the area so fill confident when calling them that things will be done professionally. Ex Employee I am and I can tell you the owner expected the best from us all the time. read more

Used this towing service through my Roadside Assistance. Asked them to haul a low profile sports car on a rollback truck. The gentleman I spoke with assured me he had the proper truck for this. When my car arrived at the garage, it was towed behind a truck. Not what I asked for and not what he told me he would do. It's rearwheel drive, low profile tires and very little ground clearance. Tried to call them, but no one will call me back. Charged me $239! Won't ever call them again! read more