Acts like they're the best bank in the world. Problem is they have no ATM and want you to bring ATM…read morereceipts to the bank for replacement. Not worth the cost.

Just moved to this local bank in the last couple of months and have been glad I did. It's small,…read morethe young ladies who work there are extremely helpful and friendly. Still getting used to the new system after 18 years at another place but they're always willing to help. It's a breath of fresh air.

Everyone I have dealt with here has been so nice and friendly; competent and quick. It makes…read morebanking so easy. I only wish I could get them to serve cookies more than once a week!

We reached out to the bank for a land/build-out loan. Ms. Maggie Goodwin was quite unprofessional…read moreand unresponsive during the process. Felt quite ignored and ended up not hearing back from her to complete the process. Maybe she quit or got fired but really unpleasant experience.

GO SOMEWHERE ELSE!! If I could give 0 Stars I would. If 2020 could be a bank - this would be it…read more Such a huge disappointment. Impossible to get help when needed, their fraud prevention was pathetic, and their system seems to be from the era of AOL on CD's. The manager Cathleen took 3 days to respond after I called 4 different customer service lines, transferred to multiple people, and only spoke to one kind person the entire time. I went to this bank as a small business looking to support other small businesses and I can not say enough negative things about this bank. If you account get's overdrawn, they charge you continuous multiple fee's yet the only way they alert you is via MAIL 7 DAYS LATER.. all while charging you for the days that your account is over drawn. I had long since stopped using this account and somehow it got connected and over drawn and there response for their online banking notifications not working..."I'm sorry." Direct quote from Cathleen the manager. Thanks Cathleen for the 1star service!

I love this bank so much I have kept it despite moving quite far away from a brick and mortar…read morebranch. Staff are kind and responsive. Buying my home was a snap though a cash transaction made it a little unique. Not a problem. They took great care of me. Mobile banking makes everything easy. No fee checking and a free gift for opening an account. Small down home feeing you rarely see anymore. I remain a fan after six years.

I want to recognize an outstanding employee at Wells Fargo in Durango, Colorado. On June 1, 2026,…read morewhile traveling through Durango, I needed to have an important document notarized. I did not have an appointment, but I decided to stop by the branch and see if anyone could help. As I walked in, there was a line of customers waiting for teller services. As I passed a semi-enclosed office, I asked Stefan Sortland if there was anyone available to notarize my document. It was already 1:20 p.m., and he had a customer with a 1:30 p.m. appointment arriving shortly. After looking at my document, Stefan simply said, "Sure, I can do it." Within about 10 minutes, everything was completed and I was on my way. What impressed me most was that he could have easily told me that I needed an appointment and turned me away. Instead, he chose to help. His willingness to accommodate me, his professionalism, and his kindness truly made my day. Thank you, Stefan, for going above and beyond. Employees like you are the reason customers remain loyal to Wells Fargo. You provided exceptional service and turned what could have been a stressful situation into a very positive experience. Great employee. Great service. Wells Fargo is fortunate to have you

We had a horrible experience with their mortgage department. The transaction was beyond inept…read more... And extremely rude on top of it all.

Tried to open account with them. Was told it would take 7 to 10 days to hold the check which was on…read morea local bank and good. Failed to verify and told me I couldn't access any funding for groceries or gas or anything else. Told me all banks did this. Went to another non Colorado located bank and got better service, more options and less attitude about this is what banks do. If it is maybe we all need to reevaluate banks. The staff was nice but clearly they are afraid to stand up for customers

Great bankers, everyone is always nice and looks out for my best interest. They take the time to…read moremake sure that my info and accounts are secure. Fair and helpful, great place to bank!

Wow! Bank of Colorado's left and right hands actually are and do work together well! And…read morewonderfully for the customer! Been in twice toward the end of the day recently. The sweet teller yesterday cashed multiple checks,, facilitated a withdrawal , let me know whom to return to today to get POD designations set up.. all with a smile at the end of their workday. She and her female associate coordinated referring me to return to New Accounts today. Thereupon Sierra McCall And Tamira Sonnie together took excellent care of updating my accounts with accurate POD Designations. Five Stars to these women who are a part of the team at Bank of Colorado.

Not real competent and needs better customer service agents. Colorado isn't customer service…read moreoriented.

Your money really isn't your money because they think differently than you And obviously they know…read morebetter. So you close your account and they call the police.

Staff are wonderful, however, if you ever have issues with fraud. Your accounts will be restricted…read morelimiting access to the free use of your debit card, and most other benefits offered to regular customers. I withdrew my money and closed my account with them for this reason. Sometimes people make mistakes. And you will not receive forgiveness from this organization.

Do not waste your time with a bank loan, here. We WASTED 5 months, endless paperwork...issues with…read moretheir online portal...and it never, ever reached a conclusion. I can go into all kinds of details, with endless chains of back and forth emails, never-ending paperwork sent to us 2 or 3 at a time (rather than all at once.) I can tell you how they NEVER initiated contact with us (to check in), we ALWAYS had to call them, to ask, "Are we done? Is it approved?" But the bottom line is, Jessica and her cohorts wasted our time. Five months of our time. We are trying to build a business, by renovating a 16,000 sq ft building! We are extremely busy people! We have multiple contractors, who must be paid, on time! We work multiple jobs each, just to pay for things we had to have, so far. We have good or outstanding credit! There can be no excuse for it. Never...go...here...for...your...business.

Talking to bankers is scary and sometimes embarrassing because it feels like my financial screw…read moreups, dumb or not so smart financial decisions are in their faces to be judged. The guys at First Southwest Bank are awesome! They treated me with dignity and like a human being. If you are a small business owner or a minority looking to talk to bankers about your business growth/goals and don't want to be treated like a number like big banks do? Contact the guys at First Southwest Bank, they would at least make time to talk to you, listen to your concerns and even give you recommendations that will help your financial situation. The guys at First Southwest Bank also made me feel comfortable and treated me as though they knew me before our first meeting. I am grateful and strongly recommend First Southwest Bank to women or and minority business owners as it is usually very difficult for us to find banks or bankers who are willing to talk to us or listen to our concerns. Thank you First Southwest Bank for answering all my questions and making me feel comfortable in our meeting.