Everyone I have dealt with here has been so nice and friendly; competent and quick. It makes…read morebanking so easy. I only wish I could get them to serve cookies more than once a week!

We reached out to the bank for a land/build-out loan. Ms. Maggie Goodwin was quite unprofessional…read moreand unresponsive during the process. Felt quite ignored and ended up not hearing back from her to complete the process. Maybe she quit or got fired but really unpleasant experience.

Tried to open account with them. Was told it would take 7 to 10 days to hold the check which was on…read morea local bank and good. Failed to verify and told me I couldn't access any funding for groceries or gas or anything else. Told me all banks did this. Went to another non Colorado located bank and got better service, more options and less attitude about this is what banks do. If it is maybe we all need to reevaluate banks. The staff was nice but clearly they are afraid to stand up for customers

Great bankers, everyone is always nice and looks out for my best interest. They take the time to…read moremake sure that my info and accounts are secure. Fair and helpful, great place to bank!

I opened a new checking and savings account at Sunward Credit Union in Durango today. The officer…read morewho helped me, Jenna, was amazing. I was so pleased with the relaxed, genuinely friendly and supportive atmosphere Jenna immediately established with me. I really felt like these people liked their jobs and they like people. I was treated as though I were her most important customer. The transaction was complex because I just received a brand new name change, so had a huge stack of documents. She was thorough and patient and checked everything down to the finest detail to make sure everything was taken care of, and I would not have to come back because I missed a piece of paper. Because of the complexity of the identity papers she called the main office to make sure everything was covered. The office itself is quite beautiful. Simple, immaculately clean, very open and airy. The bathroom was absolutely pristine, and was like a bathroom in your home. At one point I became thirsty and the manager brought me a cup of ice. I can't ever recall feeling so comfortable in a financial institution. I am delighted that I made this good choice. If you are looking for warmth and comfort and friendliness and great service, I highly recommend Sunward Credit Union.

needs decent customer service and ability to submit timely information to home office so policies…read moredon't cancel.

I was with this Denise Elliot for 5 plus years while I lived in Durango and all I can say is She…read morewill take your money but will hold your refund and pay outs for as long as She wants I moved out of state 5 months ago and I have yet to receive my refund I would never do business with Her insurance company Ever!!!

Do not waste your time with a bank loan, here. We WASTED 5 months, endless paperwork...issues with…read moretheir online portal...and it never, ever reached a conclusion. I can go into all kinds of details, with endless chains of back and forth emails, never-ending paperwork sent to us 2 or 3 at a time (rather than all at once.) I can tell you how they NEVER initiated contact with us (to check in), we ALWAYS had to call them, to ask, "Are we done? Is it approved?" But the bottom line is, Jessica and her cohorts wasted our time. Five months of our time. We are trying to build a business, by renovating a 16,000 sq ft building! We are extremely busy people! We have multiple contractors, who must be paid, on time! We work multiple jobs each, just to pay for things we had to have, so far. We have good or outstanding credit! There can be no excuse for it. Never...go...here...for...your...business.

Talking to bankers is scary and sometimes embarrassing because it feels like my financial screw…read moreups, dumb or not so smart financial decisions are in their faces to be judged. The guys at First Southwest Bank are awesome! They treated me with dignity and like a human being. If you are a small business owner or a minority looking to talk to bankers about your business growth/goals and don't want to be treated like a number like big banks do? Contact the guys at First Southwest Bank, they would at least make time to talk to you, listen to your concerns and even give you recommendations that will help your financial situation. The guys at First Southwest Bank also made me feel comfortable and treated me as though they knew me before our first meeting. I am grateful and strongly recommend First Southwest Bank to women or and minority business owners as it is usually very difficult for us to find banks or bankers who are willing to talk to us or listen to our concerns. Thank you First Southwest Bank for answering all my questions and making me feel comfortable in our meeting.

was a loyal client of Jay's office for years and trusted their judgment and professionalism…read more Unfortunately, that trust was misplaced. A change to my policy made by Jay's office was submitted, indicating that I was married when I was not. At no point was I contacted beforehand to discuss this decision or its implications. The consequences were significant and extremely costly. What troubled me most was the lack of accountability afterward. I never received a call from Jay to discuss what happened, acknowledge the issue, or apologize. My final interactions with the office were dismissive and unprofessional. Mistakes happen. Accountability matters. Based on my experience, I cannot recommend this office. Update 6/18/26 As far as "the information given when the policy change was requested".. I never requested to have my marital status changed. My partner moved in and I took over payment of her vehicle insurance. That was when someone, unilaterally, made the decision to change my status to married. There was never a conversation. Furthermore, your comment insinuates that I said otherwise and am not telling the truth. To be clear, I am no longer your client, you are welcome to use that clause to hide behind, which is the exact reason I left. Accountability seems to have been lost in your business plan. One more fact I would like to mention, if I did in-fact, give you information that would have supported a change in my status, why didn't it come up when you were under oath? That seems like the appropriate time to share such prudent documentation??? When the judge asked you, your response was nothing remotely close to what you said in your response to my review. Maybe it would help to read what the judges response was? Just help jog the old memory .... " The Court heard directly from the State Farm agent in Durango to the extent and saw documentation to the extent that State Farm, when Mr. Glover asked to combine their policies -- or to combine Ms. Banks' automobile with his coverage, that one of the few choices available to them was married, although there was a single box blank that could have been checked. There is no evidence before this Court that Mr. Glover indicated, when attempting to combine policies, that the parties were, in fact, married and that it should be a married policy; rather, it appears to be something that was done at State Farm and in their office. Well, it's unfortunate to see the continued lack of ownership and that the response given was deemed appropriate.

They insured my vehicle in a state that was different than the one it was registered to, then…read morerefused to fix it. A different State Farm agency in town stepped in and gave me proper instructions to get the issue fixed, after this one was condescending and tried to blame me for the mistake. Zero help from these people and a nasty attitude from one of the office girls. Take your business to Wendy's State Farm if you need to stay local! They're so helpful.

These guys really know their stuff. Highly recommend working with them for all your health…read moreinsurance needs. Same cost as signing up online but here you get the benefit of working with local agents who can explain all the issues with modern healthcare and coverage options.

Great Insurance business experience. knowledgeable and very friendly people. Moved from Oregon a…read moremonth ago and I needed to change my Medicare coverage. These guys have been in business a long time. My brother used them decades ago and recommended them. I have a great sense of trust in these guys.