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    Mendota Heights, MN

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    TCC Materials

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    Groundworks

    Groundworks

    (8 reviews)

    John Stifter and Alex were terrific to work with. They did a great job from start to finish and was…read moreable to complete the work so that my client was able to close on his house on time! Would highly recommend them to anyone.

    Though the product seems good for a home with significant water problems, it is inappropriately…read moreexpensive and intensive for the level dampness in my Minnesota basement. However, the main reason I will not work with this company is the significant and multilayered ongoing disrespect for my family's time and needs I experienced in the inspection process. I was originally scheduled for a 1:00 p.m. appointment on the Friday of Labor Day weekend. I had no text, calls, or people at my door by 2:00 p.m. I tried calling the number in the emails I had received: after going through several bots, I reached a kind woman in Texas who said I would get a call back in an hour. By 3:30 p.m., no one had called me. I found a number for Minnesota. I reached a helpful human named Kate. At 4:00 p.m., three hours after my appointment, I received a call from regional assistant sales manager Jim Graff, who made an appointment for 9:00 a.m. the next day. We once again re-arranged our holiday schedule for this inspection. Though very nice, Jim Graff was at our home for three and a half hours--he left just before 12:30. The original appointment was for two hours, and I was not informed I had to reserve half of my day for this inspection. In fact, his own phone listed the appointment as ending at 11:30. Ultimately, we sacrificed an entire day during a holiday weekend for this estimate. Though I was grateful for Jim's attempt to salvage the situation, his utter lack of acknowledgement of my time was disconcerting. He insisted on plodding through his sales pitch despite my pleas that I had carefully read the website the day before. His sales pitch was geared toward scaring me--"Didn't you hear the beeps?"--rather than providing specialized information that was focused toward my particular situation and budget. He seemed unable to adapt to my requests. His diagrams were impressive and I appreciated his clear explanations of the system, but this could have been streamlined into 30-40 minutes. I was grateful that he was willing to wear a face mask for my family's health needs, but he did not bring inside shoes, take off his shoes, or offer to wear booties, even when I indicated that we did not wear shoes in the house. This small act added insult to injury: I had already spent a day's worth of time getting this bid, and I now had to vacuum for an hour in my son's basement living space. Ultimately, Groundworks sent me a sales person, not a contractor. The sales person had two weeks of training in the system. His expertise was selling the system, not assessing and installing. His moisture meters made little sense and seemed to be a technological gimmick rather than factual data: they had their highest readings in the damp laundry room and bathroom on a very humid day. There was no clear evidence they were measuring dampness in the wall. In addition, I was pressured into signing at that time, which I was very clear would not happen, since I needed to speak to our contractor. Though the product seems very good, I don't recommend Ground works. The no-show inspector, the use of Bots to make it hard to reach humans on the phone, and the lack of my ability to speak to someone technically skilled who could tailor the product to our needs and budget while being respectful of our time made them a no-go. My next bid will be from a neighborhood guy who knows our geography, does the work himself, and promises a no-pressure inspection. Groundworks is simply too big and has ironically separated the customers from people whose expertise is--groundwork.

    Twin Cities Masonry - After

    Twin Cities Masonry

    (7 reviews)

    Highland

    Terry rebuilt my deteriorated chimney from the roofline up and repaired and tuckpointed the…read moreexterior brickwork around my home. He is friendly, knowledgeable, highly skilled, and takes pride in his work. Thanks!

    BEWARE: Do not use Terry Holter or Twin Cities Masonry…read more On 3/1/24 Terry at Twin Cities Masonry (TCM) provided an estimate for two projects I was considering at my home. I explicitly asked that he break out the prices for the two projects, as I was getting numerous estimates for the work, and wanted the ability to easily compare and choose what portion of the work I wanted any particular vendor to complete. He provided the following: 1) A stucco repair for cracks in the stucco on my chimney. a. Recommended a complete chimney tear-down and rebuild. $24,500 2) A minor repair and resetting of some cosmetic stonework on the front of my home. a. Recommended new footings and reset stones with new mortar. $1200 To complete the contract, Terry wrote "$25,700 or circle choices." After receiving several other estimates for the first repair, with no other vendors recommending a full chimney rebuilt, I chose a vendor who was able to complete the chimney repair for $3800. On 4/29/24: I emailed the executed contract to TCM, and followed up with the mailed copy. As instructed, I crossed-out the chimney work, and circled the portion for #2 - the cosmetic portion of the work and mailed it with a check for $600 - half of that work, as instructed on the estimate. On 5/13/24: since I had heard nothing back from TCM, I sent a follow-up email. On 05/14/24 at 5:05 PM, Terry Holter from TCM called me to discuss the contract. He asked what happened with the Chimney repair, and why I had opted to not have him do that work. I told him I went with a vendor to repair the stucco for that work, rather than replace the entire chimney. He then said he wasn't interested in doing the second part of the work for the $1200 he quoted, and suggested that he would do it for $2400. I told him that wasn't acceptable, as he had quoted $1200 for that portion of the work, and told me to circle which portion of the work I wanted to have him do. He said "ok, if you want to play it that way." I told him I wasn't attempting to "play" anything, and simply expected that any contractor would abide by the terms of their written estimates. He said "well, it may take a while to get to you then." I told him that was fine, as it was cosmetic work, so he should contact me when he can fit this work in between other work, as I know it isn't a large job. At that point, TCM proceeded to ignore my repeated follow-ups: 06/14/24: I sent an email: "Good afternoon and happy Friday Terry, I wanted to follow-up on the executed contract I mailed on 5/15, with a check. The check hasn't yet been cashed so i wanted to confirm you received it. Please let me know. Thank you." 7/10/24: I sent another follow-up email: "Good morning Terry, I hope your summer is going well. I wanted to follow-up again on our contract, so we can get the work scheduled. I haven't heard back from you since our conversation in mid-May, and while I know the work is not top priority, I do want to get a sense of approximate timing." 08/07/24: Good morning Terry, I am again following up on the executed contract. I have received no response at all to my repeated inquiries. The only time was our phone conversation on May 14th when we confirmed the work to be completed under the terms of the contract, and you indicated the work would be scheduled as your existing jobs allowed. While I understand summer is a busy season, and I can be flexible for the work completion date, I do deserve a response and at least a provisional start date. The favor of a response is appreciated. As always, you may also reach me by voice or text at XXX-XXX-XXXX. 08/07/24: For the first time, Terry responded to an email from me as follows: Hi Aaron, Is this a joke? We have no executed contract... The proposal wasn't sent within the 30 days of the original proposal date and thus was revoked as it states on the proposal as it also states we will not be bound by an oral acceptance. I have no idea why you continue to email me. I have no signed contract or deposit from you and have no interest in working with you. Good luck with your project. Best Wishes, Terry Holter Twin Cities Masonry 2002 Ramlow Place Saint Paul, MN 55116 612-702-9210 terry@twincitiesmasonry.com Summary: 1) TCM is recommending repairs that go far beyond the scope of what is required, to enrich themselves. 2) TCM is attempting to change written estimates after the fact, to charge far more than originally quoted. In cases where customers refuse to allow this, TCM then simply refuses to honor the original estimate - effectively "ghosting" their potential clients. 3) TCM then claims to have never had such a contract or agreement. Terry Holter and Twin Cities Masonry are a business who I would never work with, given their shoddy, unprofessional and unethical business practices.

    TCC Materials - buildingsupplies - Updated September 2026

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