TCL Tow Truck Company removed our vehicle at approximately 3:00 AM under questionable and potentially non-compliant circumstances. Our vehicle had been hit overnight while legally parked in front of our home, causing it to end up partially on a small portion of our neighbor's front yard. The vehicle was not blocking access, preventing anyone from entering or leaving, or creating any immediate safety hazard. We were actively working with our insurance company and arranging removal within a short timeframe. After police responded, we were informed that the property owner stated he would communicate with us regarding moving the vehicle. We made attempts to communicate and waited throughout the day expecting that discussion, yet no effort was made to contact us before the vehicle was suddenly towed in the middle of the night that night. The conduct of the tow operators was also highly unprofessional. We were denied the opportunity to speak with a supervisor, and the tow proceeded without transparency or reasonable communication. Additionally, one operator had a clearly visible handgun during the interaction, which created an intimidating and unnecessarily hostile environment while we were attempting to address the situation calmly. Based on this experience, I seriously question whether this tow was handled in accordance with Maryland and Prince George's County towing procedures and standards or did the owner simply use his power to unjustly remove our vehicle without notice. It's been about 2 weeks now and still no communication from neighbor/tow company owner. I would not recommend this company. read more

Genuine animals,they towed my cars twice in 3 day span,damaged my transmission AND my radiator from improperly Towing it,my car was parallel parked and they dragged it and damaged my internal parts,they are appointment only and claim to be open 24/7.They close 12-9 but will still count those 9 hours towards your storage fee.They kept my car with my wallet inside it and didn't let me retrieve my wallet so they can stack more storage fee.Theres a reason their location is fully blacked out and has bulletproof glass.Scum of the earth.Filed a lawsuit yesterday.We need to band together and file a lawsuit.Please let me Know if you're interested in joining the lawsuit. read more

This towing company believes they are law enforcement and decides to tow cars based on things outside their scope! If you ever had a bad experience with this company please comment on this review so I can add you to the lawsuit. Thank you! read more

They're supposed to be 24 hours for impounded vehicles, but do not know how to answer the phone for information after calling several times. Whenever they do answer, employees don't have the answers for anything and when you ask for a manager, they don't know what time they'll be in saying "they come whenever they want" not being helpful. So you have to call all day and waste your time to figure out if the manager is there. read more

Called about my car being towed around 8am was told they're not open until 9:30am. Got to the tow yard at 9:25 no one showed up until 9:45 paid $182 to get my car out and go to work was then told my car was blocked in and i wouldn't be able to get my car for another hour? read more

***TLC Towing came to my house in Upper Marlboro and stole my Hyundai Sonata with legal parking passes hanging in the window. We had to pay to get it out and 40.00 to get a jump! They are stealing people's autos from in front of our house. They were nasty and unprofessional. I would never recommend them. I will be posting on all sights!*** read more

8811 greenbelt road greenbelt md Towed my car for going to Dunkin' Donuts claims I was going to the church. Didn't even know there was one. Unsure of what will happen now as I look into other options to their worthless company and Shady practice of just towing at random. Guy on the phone did nothing but mumble the whole time. read more

Advertise 24/7 service but don't really open until 9am. I sat outside of the building for two hours because i had to work at 7:30 waiting for someone to arrive so i could get my car... read more

On January 5,2024 at around 2:45pm I mistakenly cash app $625 to this company when I was trying to pay for different company that was in position of my car. I immediately call the company and a lady pickup and confirm the transaction but then told me that only the manager can grand the refund. Again, she said the manager will be available in an hour, but still after waiting with several calls till around 5:45pm no body responded. The next day I drove to their office, met one guy and he told that there's nothing he can't do. Mean while I proved to him with the company's name and contact number. But still this same company decides to go with my hard earned money( $625). When I requested the money back, it was declined several times and later on there blocked my number on cash app. Am just letting you guys know who this ccompany is and what they are capable of doing. I'm still having the transaction info, company, the date, time and amount. It's been three years today and I still need that money . read more

Courteous driver, friendly, and polite. Would highly recommend. After being in an accident, he waited until our Uber showed up as to not leave us stranded in the interstate. read more

At some point this morning, my partner was towed from the visitors parking. TCL towing company is saying that it was not visitors parking, but it was definitely parked in the visitor spot four cars in. This is asinine for and establishment to conduct business this way. The representative was very short and disrespectful. read more

TCL Towing and Recovery - Visitors parking empty where car was towed from. - Roadside Assistance Near Me - Clinton, Maryland

They stole my car. No signs, no violations. Stole it. Didn't report it to tow coordination as legally required. These guys are crooks.

This place sucks horrible job towing , Bust my oil pan rushing the job ,lied and told me they lift all 4 tires off the ground while towing. do not recommend this place at all they avoid calls because they know there wrong read more

TCL Towing and Recovery - Roadside Assistance Near Me - Clinton, Maryland

Predatory Towing Company. They illegally towed my car which was parked in MY space. The bylaws of Oasis Condominiums state that only the owner of the space can get a car towed. The paper work was on the window next to the Vin Number. They just ignored it. They need the Vin Number when they tow a car. They lied about when I could pick up my car. - Violates Subtitle-5-273-5. By law, it is 24 hours a day, seven days a week. They state that they are closed at 5 pm. In Maryland, you can get charged $175 for the first 18 hours and then $50 a day afterwards. I could have picked up the car the same night, but they are not there, so they can add an additional $50 charge. They tell you that you have to pay by cash. By law, you can use a credit card (Sub-26-142-14) When I went to pick my car, it was held by another company. They do this because everyone wants to beat the hell out of them. (Check the Yelp reviews on their Predatory towing) So you have this THIEF who just stole your car and they expect you to give them your credit card over the phone. If they steal your car, what do you think they will do with your credit card so you need to have cash to get your car. The owner is Laster Travis - he has 31 cases against him on Maryland Judiciary Case Results - he is the definition of a SCUMBAG. The Police Officer told me to go the Commissioner Office, 5000 Rhode Island Ave. Hyattsville, Maryland 20782 . Here you can go and have charges brought against them for theft. They stole my car on 11/1/22. I got my car on 11/2/22. I will definitely go and press charges against them next week. They need to prove that the car was illegally parked by photographs. They are also supposed to provide them to you when you pick your car up. Again, they did not do this and they will not have proof when I go to the Commissioner Office PROPERTY MANAGERS: don't have these pricks as the ones monitoring your condominiums. You are just going to be having issues for your tenants. read more

They took my car because I had "expired tags" in which I didn't. They said they ran my tags and it expired in Sep 2024. If they ran my tags - they would've seen that it wasn't expired - that I renewed them just last month. They were being assholes and wanted to take my money cash and say their card terminal is down because someone broke it. Bull crap. I reported them to the Better Business Bureau - I will be getting my money back. read more

Worst people ever money hungry doesn't have a life they only tow nice cars everyday it's crappy cars illegally parked they don't even touch them but my Tesla and bmw always gets messed with I don't understand I'm starting to think they just pick and choose people they know are going to pay to pick up the car everyday cars are back in all night and day still not taken read more

My was setting in Texas Rib eating. LCL towed his truck saying he was actually at the Fish Market. Be aware if you are eating at the Fish Market. Make sure you can see your car. No one even came to ask before the truck was towed read more

Car got towed, Not a problem because I kno I was wrong where I parked.. but the review is for the business not the tow.. Customer service sucks! RUDE! Unprofessional Unhealthy Owner and worker! Use profanity while on a personal phone call & conducting business at the same time read more

Make sure yall report this towing company to the tow board and Sue to get your money back from the tow. They practice illegal and predatory towing. They claimed to be 24 as the law states but they are not. I have a recording of the dude saying it when the law states they are suppose to be available 24/7 to allow ppl to reclaim they vehicles. Make sure to report them to the PG County towing board and get a hearing for your money back!!!! Even if youre in the wrong they gotta follow the steps or it is illegal. read more

This company Wins the award for worst service ever! I waited 4 hours for a tow that was less than 10 miles from their company address. They never arrived and when I called to follow up, they had excuse after excuse and still could not provide service within the next hour. I had to cancel and wait another hour for a different company. They never offered an apology or any consolation. read more

I didn't want to be yet another person to complain about a towing service, which get all sorts of abuse from angry people, but I had to say something. I was towed from my own apartment parking spot because my permit wasn't clearly visible. It was on the dashboard but apparently had slid to the slide... Ok, that sucks but I'll chalk it up to bad luck. However, when making arrangements on the phone, it was not made clear that they only accept cash, so I had to run down my Uber driver and get him to take me to a bank. Luckily, he was much better as his job than the towing service, and did what he could to help me out. I didn't even bother trying to argue about the permit or the damage done to the vehicle bumper, as I know that towing services rarely accept fault out of court. There was just negligence at every step of the process, and that adds up to some very poor service. The location also has no markers whatsoever; you just have to walk up to a guy in a tow truck and hand him cash. Make sure you schedule an appointment on the phone. Regardless, it at least needs to be made explicitly clear what kinds of payment are accepted. CASH ONLY. See how easy that was? What a morning... read more

Not 24HRS Car towed and I was told they don't open until 9am on 7/31. This is insane I took an Uber to get here at 6:30am. I have to be at work. read more

I drive a Mercedes C class. I waited over an hour for the tow to show up. The service provider never called me to tell me where he was. So communication was very poor. Upon arrival he was not equipped to tow my vehicle. He was trying to put the vehicle on the flatbed and the bottom of my car was dragging. He had some wooden blocks and they did not work. Under his breath he said "I told them these blocks don't work". He asked me to drive the car on the flatbed and I refused. I told him I don't get paid to do that and it is dangerous. Their company failed me so I had to find another tow. Poor service. read more

They illegally towed my car and damaged it , I took them to court and won! And still have not received my refund nor made any attempts to fix my vehicle... going on 3 months.. Travis and Paul, are very rude read more

WORST COMPANY EVER , They towed my car in daylight 5am while I was leaving out for work. The man didn't even stop he pulled off with my car. I heard my alarm going off and thought someone was breaking into my car!!! Where I live there is limited visitor parking and this was a Tuesday morning. When people have to work no one has time to sit outside ALL NIGHT waiting for a visiting spot!!!! WORST FU**ING COMPANY EVER they were around 2am and didn't tow my car but came back at 5 am I feel that he was picking at my car only. Idc about what rules or policies this is VERY INCONVENIENT. read more

Don't ever get their service. We were scheduled on a 7-9am pick up for a roadside assistance. It's already 2pm and they never showed up. We waited until 4 pm and when we called them, they said our job number was never in their que no more. Such a waste of time! and they have the nerve to hang up every time we called them. Very unprofessional and rude!! That's what you get from their ad calling themselves the number 1 (my ass) towing company in the US. Please close down your business if you cannot provide great service or do your job! read more

Insurance contacted this company to pickup my car they showed up at the wrong entrance to a military base got mad because they were told by security they had to use another entrance for commercial vehicles. I also stated I requested a flatbed because vehicle will not run. They brought a regular tow truck and dollies to move vehicle which is in my garage. They said they would meet me at the other gate I went and waited for 45 mins tried to call the number went to VM finally called the tow company to be told they refused to tow because they don't push cars. Which is why I requested a flatbed with winches to help load the car. These 2 individuals were rude and acted like it was my fault. When papers clearly stated flatbed needed for tow. I have a copy showing this is info that was also giving to them. read more

I waited 2 1/2 hours for a tow. There was no phone call or communication update. Needless to say I made other arrangements.

In addition to the towing issues, Travis has quite a bad habit of not paying his bills. A dirtbag all the way through. His BBB reviews are at least as bad as his reviews here. read more

The good: they arrived and got me home safe and sound. The bad: It took 3 hours for them to arrive and I was in a very populated area with many gas stations and towing available. Granted, it was Friday afternoon when I called and it was cold, it was not raining or snowing. Driving conditions were excellent. My towing service, AARP may also to blame. Once they arrived, it went very smoothly. The driver was excellent. read more

I used this company through my Allstate insurance and I am completely dissatisfied. The owner of the company picked up the phone and was very rude and cussed me out and told me that he was doing me a favor and helping me out and that all state don't pay them anything so I should shut up and wait for my tow truck to come, I was stranded on the side of the road with my two year old son my seven year old son, and my 12 year old son for four hours. This business should be shut down immediately. read more

If you want unprofessional and hood service, then this is your place. Waited for over 4 hours for a driver that never showed up! No communication. No text. The ratchet ass female receptionist clearly has not an ounce of phone etiquette or customer service experience. You can tell she has fake eyelashes that are too long and wears a bonnet and pajama pants in public. The guy that answered the phone left me on hold for 20 minutes and never returned. To top it off, she had the audacity to ask me to find out where the driver was. Sooooo......the company doesn't want to know where their driver is who had a customer waiting for 4 hours and still doesn't show up. Then she hangs the phone up on me. Just no home training whatsoever. They sound like they got roaches too. read more

Rude, disrespectful, ignorant and arrogant are some of the words that can describe the tow driver who towed my car. Parked the car where I was not supposed to, and didn't look for any signs. No problem, it was my fault and I take ownership of my negligence. Went to take the car out of the lot they keep the vehicles and this is where everything went downhill.. First, they do not accept any payment types other than cash. So imagine you go in the middle of nowhere just to find out that you have to pay $175 in cash to take your car. Thankfully the taxi driver was still around so he took me to the nearest ATM. Got the car released and because it is lowered, I always check for any damage before I take off (see pictures) Second, just because you towed somebody's car it does not mean that you should not be mindful of their property! The surface of the lot is not even and there is a big dip. Apparently, my car was lifted way too high which caused the damages on the rear bumper and exhaust pipes. The paint on the bumper was damaged. I found a handful of dust, rocks and dirt in both of my exhaust pipes. Everything was documented immediately and addressed to the driver who towed the vehicle. He did not want to take any responsibility for his actions, as you can guess. Boomer! His response was "This is nothing..." and "I do this for 30 years".. and then "Take us to court.." What you are going to see on the pictures is not nothing. At least not to me, since this is my vehicle and I paid for it. Perhaps, he needs to get some extra schooling because it seems like the past 30 years of experience were not enough to teach him how to do his job. Areas to focus on: Communication skills, Work ethic, Etiquette, Being a man (oh that they don't teach in school).. etc. He pulled up his phone and started showing me the pictures he took prior taking my car. What a nonsense! One can clearly see that my vehicle was not damaged and then you have the car one hour later in a completely different condition. Contradiction. His critical thinking needs improvement as well!!! Then he kept repeating the exact same thing over and over again which did not make any sense. Just be a man and admit you messed up, dude.. Fast forward, before I left, I took a picture of his license plate. Went right in front of the truck to take a good angle.. This man started acting childish by revving up his engine while I was in front in order to scary me. Well, that did not work so then he got on his horn. What a jackass. Unfortunately, that did not work either. Dude, you gotta be better than that!! If my fiance was not with me, I would have been right in his face...talking.. I understand tow truck drivers get a lot of shit by upset people, but being ignorant and stupid does not help either. You guys need to learn some skills and know how to avoid conflicts, and more importantly take responsibility for your actions. No one is perfect, but you have to stand up and own it. This is how a boy becomes a man. read more

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This company needs to be shut down!! They literally towed our car after Beijing parked for less than 2 hours

Terrible customer service. Driver arrived at the scene with an attitude and began complaining immediatelyZ Not only was he rude they left me on the side of the road in the rain. Never again read more

This company conducts preditory towing for supposedly parking violations not in their contract. Their customer service is sorely lacking. They contract in the Laurel, MD area. Be aware and be armed with the law in the event they tow your car for preditory reason. Tow Pimps read more

I'm not sure why my complex using these people. Ive had to call 3 times to get a car out my space, they never come. Once I was told the driver was on a police call, however, 4 hours later still no tow truck. Called again another day after a car was in my space 5 hours and still after 2 hours they hadn't came. They're a joke and a BS company, not even accredited my BBB. read more

My car was towed by this "business" last night from visitors parking in Top of the Hill Apartment complex. Mind you this was in a lot of other vehicles surrounding mine. My friend called the company around 7 am to inquire about my car and was put on hold for about 10 mins and then eventually told that he would receive a call back. After about 20 mins of waiting, as my friend was already late for work, he called back this time to be told that that they were trying to contact the tow truck driver and would call back once he did so. My friend and I waited until about 7:45 I called back this time confirming that the car was actually there because at this point that was never confirmed. Lo and behold he confirmed that my car was in fact there and towed mistakenly and that I could come pick up my car free of charge (as if this was a favor to me). Pissed is a gross understatement. Again as previous stated this was a marked visitor's space in a lot that has space for about 12 cars. How the hell do you randomly pick one car and tow it? It wasn't like it was parked at an end sticking out or something. That, again, pissed me off and seemed deliberate. I frequent that apartment complex damn near every other day and have done so since September 2021 and have never had an issue. Fast forward a bit. I let my friend know what was told to me and we made our way to the tow yard. We get there at around 8:10 and ring the doorbell. No answer of course. I call back only to be told that they did not open until 9 am. Not only did you at this point steal my car in a sense but now you have inconvenienced my friend and I for your incompetence. My friend was so kind to have waited until I was able to actually retrieve my car. Now I walk back to the gated entrance where the car was actually parked and the guy, who I assume was the same guy my friend and I had spoke to all morning, was so damn rude and ignorant after I asked if there was damage done to my car what would be the next steps. This is where everything took a turn. He immediately got defensive and told me "you just assume there's damage, you can check the car and go". So in response I told him you tow my car "mistakenly" and now acting like you're doing me a favor. He said "all I can do is apologize". Complete bullshit. At what point did the driver realize that he made a mistake and towed from a marked visitor's lot? This company as well as it's staff is trash point blank period. read more

They damage my car now they are not trying to fix it I call they put u on hold for 30 min then they are rude smh this why u don't spend your money with your own kind read more

The most UNPROFESSIONAL business EVER. My car was towed because of "back in parking." Im pissed, but okay. I call to see if my car is there. No one is answering, despite their "24 hr services." The man answers, im asking is my car there and he falls asleep, SNORING on the phone. I sadly, didn't have anything else to record with. I hang up and call again. The SAME THING happens, so I finally tell this man to wake up and give me the my info on my car. So he does. I have to take a Lyft to where the sign says my car is. I get there and ITS THE WRONG LOCATION. No where have they updated their address anywhere. I call again and he tells me it's the wrong location. THANKFULLY, my Lyft driver told me to call in the car and he heard it was the wrong address and the new one. We get to the location 10 mins later. I ring the doorbell to let them know I'm here to get my car. Dude says, "Give me 30 mins." MIND YOU it took me 30 mins to get there and I had been calling 30 mins before that. An inconvenience DOES NOT have to be this terrible. It's bad enough you towing ppl cars IN THEIR COMPLEX, but to give them a run around TO MAKE them act ugly with you is another. I truly hope this business burns. read more