Absolutely horrible customer service especially if you call closed several accounts and anything I…read moreneed to do with citizens will not be at this branch what a shame too I now see why they are a two-star bank

This location has AMAZING customer service. Go see Dean, the branch manager, and Noah, branch…read morebanker, for your banking needs. They will treat you with respect and provide help in anyway they can!

Drive thru representative, "C", crosses professional boundaries. She leaves both my spouse and I…read morehighly uncomfortable and definitely distracts from the expected quality of service. Considering changing banks

Shocked to even be giving this review but I was there this afternoon 10/20/20 and deposited my…read morecheck and got money in return... Now here's where it's particularly my fault, when I got my money back I didn't count it due to the fact there was a line behind me but my money was short a few dollars... Now I won't put the employee's name out there cause it may have been a simple mistake but I'll ever go to that branch again and I'll ever pull off without counting my money ever again

Terrible customer service. Will never get one of their credit cards they declined every purchase we…read moremade. Even though it was a new card. I had to call customer service every time I tried to make a purchase and ended up waiting 10 to 15 minutes. Every time I use the card one time one of the customer service wraps was so rude. He actually hung up on me.

Convenient location right near Parx Casino. The ATM lines are usually short, but there is only one…read moreat this location. I've gone into the bank to see the teller a few times and they have always been friendly and accommodating. One perk is the free candy. Nothing better than free candy. Lol

195 Franklin Mill 19154 branch is amazing. The is and kind his name is Derek. I had amazing…read moreexperience at the bank and he gave me full attention that any customer required, and that's all it takes to make your customer happy in a nutshell.

Normally they'd score better than this but today this 1 star is in honor of the older white lady…read morewith short hair and glasses ... yea you know who you are ... the one who wouldn't make eye contact with me as I got to your door at 358 after running over a mile to make it in time to cash a check and not be stranded ... you proceeded to converse with the lady sitting there in front of you until conveniently looking up at me at 4pm and putting 4 fingers up but to me you might as well have just raised the middle one because it conveyed the same message. You could have helped me and been done in 2 minutes literally but nope you chose to act like I didn't exist until it was a time that meant it didn't matter that I existed . Hopefully you're the branch Karen among a crew of all stars and this is a one time negative experience that will be redeemed next time I attempt to use the services of the establishment trusted with my funds . Otherwise I will definitely find a more welcoming establishment to take my business to

Great experience! This has by far been the best interaction I've had with Wells Fargo. I have not…read moreconducted business with this company in over 5 years due to to poor service. I am attending a wedding out of town and needed some cash, contrary to their typically policy, they made change for me even though I am not a customer. It provided a positive impact on my day as I was crunch for time. Big shout out to Service Manager Anthony, not only was he extremely courteous with me, I was able to witness him handle a very busy store, provide training to new employees and effectively deescalate an anxious customer. Teller Elma was polite and efficient in handling my transaction. If Wells Fargo modeled each of their stores after this on in NE Philly, I believe they would greatly increase new business and expand existing. I certainly would consider returning if this proved to be a repeatable experience nationwide.

All I want to do is close out an account and had to wait for 45 + minutes and was not even…read morerecognized by one employee inside. The exact reason I am transferring it out to a better bank with actual customer service.

I have tried to close my accounts with this bank two separate times. Both times assured the…read moreaccounts were closed. Just received an insufficient funds notice they paid from my account an auto debit. I now have to go in and close it a third time!! This on the heals of opening an account in the first place with them because of their financial incentive which they declined to give because the automatic deposits which would have qualified me were made into a savings account rather than checking. This fact was not explained when opening the account. Stay far far away from this bank. It is not worth the time and aggravation.

I have been a customer 20 plus years I had such a bad experience with the fraud department where…read morethey actually made things worse for me This used to be a great community feeling bank now its horrible service and I worked for a bank Unbelievable Marina Gonzalez and Tony were horrible in particular and hung up on me for asking questions. Taking my money out 2026 and will my family of firefighters and business owners

Great place I just don't like that they only have two bank…read moretellers and the rest is self service

I have a CD with CittizensAccess - I have called on 11/13 for a withdrawal - was told it would take…read more2-3 business days. Today is the 18th - no transaction whatsoever. It seems that customer service there have no clue - I have called a few more times - no money transferred yet - she says - yes I understand - but I do not see any transactions yet. I am beyond upset at this point - will go to a brik and mortar branch tomorrow - but I have not seen something like this before. They do not put me through with a supervisor or another specialist. I don't want to know if this is not the "branch"... it is Citizens bank - I am responsible at my job for whatever my co-workers do or don't do. I'd give them a big zero point if it was possible.

bank of America has so little locations in the bucks area ... and the only one that is close to me…read moreopens at 10am and it is non stop people and no one inside working for customer needs .. I waited 45 minutes and gave up.. once again plus there having to keep 500 dollars into my savings at all times is extremely to much and there never ending maintenance fees just keep coming out ... and most people can't afford to have there money just taken from them... it's time to move to another bank branch .. like wachovia bank.. they at least have multiple locations everywhere... haven't been happy with this bank for a long time